Jackson Auto Worx

Jackson Auto Worx provides EXCELLENT SERVICE! It is excellent in EVERY way, they keep us informed and educate us as well as helping us determine the wisest repairs; they are very knowledgeable. Keeping our beloved old 2002 Subaru running (260,000 miles) is a cherished project for us and they have helped us figure out how to do this while keeping a realistic perspective on safety and expense. When we moved to Winston Salem in April 2013 we asked a good friend for a car repair reference. Our friend is a long time customer of Jackson Auto Worx and we will be too. We could not be more satisfied. We really appreciate the ENTIRE STAFF of Jackson Auto Worx and highly recommend them for EXCELLENT, KNOWLEDGEABLE, FRIENDLY, HONEST SERVICE.

Honest, reliable and quality service, they take care of you like you’re family!
Leaving Jackson was one of the hardest things for me when I moved, I haven’t even looked for a mechanic yet because I can’t imagine replacing them! Some of the many reasons I love them:
1) Kevin and Scott knew me by name when I called and told them my first name only. They would give me a list of things my older van needed, and they would talk through the list with me, prioritizing it for what was critical to do now and what could wait.
2) They drove me to work and picked me up to bring me back to the shop.
3) Their estimates were almost always high, and I never felt taken advantage of, which, for a woman at a mechanic, is big!
4) They were often done ahead of schedule.
5) The owner was there, visible, and hands on. At times it was with him that I drove back to work or that I spoke to on the phone. He was friendly and down to earth. The office staff seemed very comfortable with him, which made me happy to give him my money since he had created such a relaxed work environment.
I’m sure there are tons more reasons, but the biggest is that I felt known and respected. I felt like they were looking out for ME in every interaction, and for that I am incredibly thankful to them for all the years I took my van there (I think they were my mechanics for about six years).

DISHONEST HUSTLERS
This shop hustles high charges from customers using the following steps:
1. Limit the amount of information they give you, and insist that «they do not know» until you spend a lot of money on labor to find out what the problem is.
2. Once they «find the problem» they insist that you should fix it right away to save money. If you do not fix it on the spot, they charge more labor costs for putting things back the way they were.
3. They will NOT use parts from any other store. They ONLY use parts from THEIR Napa Auto Parts store (parts store is connected to their garage). These parts are more expensive than what you would find at Advanced, O’Riley’s, or Autozone. My part was priced by Jackson @ $ 69, at Autozone, it was $ 27. They market this requirement as only installing their «insured» and «warrantied» parts.
4. If you do not let them fix the problem, they will NOT tell you precisely what is wrong and what you need to do to fix it.
Even after going through these steps, and paying over $ 150 to work under my hood and diagnose my problem, I did not let them work on my car. As a result, they did not provide with their knowledge of precisely what the problem is and what I need to do to fix it. They pretended not know saying «it could be A, B, or C, but we’re really not sure…» Really? I just paid you over $ 150 to tell me EXACTLY what’s wrong, and you don’t know?
Scale 1 — 10 (10 = BEST)
BEFORE SERVICE
Telephone Call
Shared labor rate cost: YES — $ 72 hour
Explained possible problems: NO
Shop Visit
Charged Fees for diagnostic: YES — labor costs
Open about labor rate: YES (told me on the phone)
High pressure sales: YES
Honest & informative evaluation: NO
Thorough evaluation: NO (kept information obscure and in
the air so that I needed them
ONLY to fix it, THEIR WAY)
Explained parts & work needed: NO (see above)
Explained how to save money: NO
Satisfactory estimate of cost: NO
Fast service: 8
Friendly staff: 8 (Friendly, but dishonest)
Location easy to find: 8
DURING SERVICE
I chose not to get service with them.
Even after going through these steps, and paying over $ 150 to work under my hood and diagnose my problem, I did not let them work on my car. As a result, they did not provide with their knowledge of precisely what the problem is and what I need to do to fix it. They pretended not know saying «it could be A, B, or C, but we’re really not sure…» Really? I just paid you over $ 150 to tell me EXACTLY what’s wrong, and you don’t know?

HONEST, POLITE AND QUALITY SERVICE.
I’m new to Winston and dreaded finding a new mechanic. I asked around and Jackson Auto Worx was recommended a few times.
I was VERY impressed. They are located next to the Police Station near downtown.
— they have a SHUTTLE for drop off/​pick up which is very handy since I hate having to coordinate a ride while my car is in the shop.
— they called when they had an idea what the problem was and went over the details with me and gave a very reasonable estimate of the price and time to fix it.
— they were polite and helpful to the T.
— the work was done quickly and for the agreed upon amount.
— they provided a detailed written description of the issue and the work done for my records (I appreciate this since I’m not really a ‘car’ person and its likely that next year I won’t remember exactly).
I will definitely use them again and I recommend them wholeheartedly.