Chili’s

Chili’s is usually fairly consistent, good food. And the food at this Chili’s was good. And our server, a young pregnant woman, took great care of us.
The problem was, when we got there, no one was at the check-​in station. We started to walk to a nearby table when one woman broke from a group who were standing and talking and came to ask for our names telling us it would be a 20-​minute wait. We asked why, when no one was waiting and so many tables were open in every section. She said not enough waiters showed up. So we gave her our name and sat to wait. For the next 25 minutes, one or both of the other workers came up front to talk with this young lady — all three of them complaining about the short staff and negatively talking about the situation, how they didn’t expect such a crowd since Mondays were typically slow, and on and on and on. We didn’t need to hear all that. Plus, why couldn’t one of them pitch in to make things move faster for the servers who were there?
While the food and server were good, that first 25 minutes soured the visit.

Don’t waste your time here, this is the third time I have been to this location and it is horribly run the tables were not cleared there was no hostess and people were lined out the door everytime I come here it seems to be the same thing the location Lake Wales is much better

The food was good the service could have been better. She was attentive. Just not very nice.

You need to know what days to come and who to ask for. This place would totally rock if Chili’s could copy Carrie and Victoria.

Extremely slow service. Took an hour and a half to get our food. In that time we saw our waitress three times, with no explanation. Half the food served was cold by the time it reached our table. I would not recommend this Chilis to anyone.

We have dined here several times for many years and also picked up take-​out many times. Food has always been good and service is good.

I should have read the Unilocal reviews before I went. The service was very slow and was not up to par. Did not bring refills, food was not as ordered, and she did not listen to anything we said.
The food came out cold and we had to wait a long time for it as well.
Paid $ 70 and I left hungry. I will not go back.

My wife and I took our daughter to Chili’s last week, our first visit back in a while. We’ve had horrible experiences with Chili’s at many locations, but the Winter Haven location has always been outstanding. This visit was right in line with the rest. Our server, Brittany, was excellent. She kept our drinks full, checked in often, but not enough to get annoying, while being great to our child. My wife typically gets the chicken tacos, and I tend to go with a burger usually, we kept that tradition alive on this trip. Once again, the food was prepared perfectly, as expected. We love this location and we’ll be going back time and time again. While we’ve pretty much sworn off Chili’s anywhere else, the Winter Haven restaurant is so well put together that we won’t give up on the company as a whole.

While passing through Lake Wales last week we stopped for a quick dinner at this Chili’s. When we arrived we were told we would have a 20 minute wait which we expected. We sat by the bar, ordered a few margaritas, told the host where to find us, and waited. After a half hour went by we went up to the host and asked about our table to be told that he had called our name and when we did not respond he gave away our table. We were only five feet away from him and told him where we would be. He asked that we wait a little longer and he will get us another table. We waited. Twenty minutes pass. Two people from our party left and we ask again. No table yet. Ten minutes later we sit at a booth and our server comes by and hands us bottomless chips and salsa from the host. Fine. We snack, order more margaritas and talk about nonsense. When she comes back shortly later we order our meals and then the staff starts breaking down the restaurant. We clearly have been there well into closing time… Twenty minutes go by and then thirty so we ask a bus boy walking by if he can check on our food. Our server was nowhere to be found. He comes back with a manager who we tell to cancel our order. At that point we had been there for almost three hours. We were done. He apologized, offered to buy our drinks, box up our food, and give it to us for free but we were done.
I still do not understand why everything took so long. I never go to Chili’s but there are not many options in LW.. So this was it.

Excellent excellent service! Jackie was our server and she kept us very happy with smiles and great service if Chili’s had more servers like this I think that every chilies would do very well and there wouldn’t be any negative comments about., Rob