Robin Aire Heating & Cooling Inc

I contacted there office on a Saturday morning. I had a tenant experiencing a furnace problem (blower would turn on and off during heat cycle). The office scheduled the appointment for 1 – 3 PM. Technician showed up at 4:30 (a phone call would have been nice). Upon arriving the tech went right into checking the heat exchanger??? He informed the tenant it was cracked and he red tagged the furnace and shut it down. Mind you it was 3 degrees outside on a Saturday after 5 PM. The tech called me to inform me of this. I asked if he had checked for carbon monoxide in the home. He had not. I asked him about the original problem. He had not even investigated it. He informed me his office would contact me on Monday. Monday? I scrambled around to find a new furnace and Installation Co. to get heat for my tenant. I was successful and had the new unit installed on Sunday. Upon removing the old unit it was determined the HEAT EXCHANGER WAS NOT CRACKED and although the furnace was in need of a good professional cleaning for the interior parts, it could have been repaired. I am happy to have a new unit in this property However, I am not happy with the tactics of this company or the desperate situation they put me and my tenant in. The extra expense I paid another firm for the Sunday installation on top of the $ 100 Robin Aire charged for there service call is infuriating. This scenario did not have to happen STAY AWAY FROM THIS COMPANY.

Outstanding service and product line. Robin Aire installed a complete system including furnace, air conditioner and hot water tank. The quality of the installation was beyond reproach, clean up was exemplary and interaction with the technicians was very courteous, professional and friendly. Highest recommendation for anyone needing these services!

I had a high efficiency furnace installed 4 years ago after meeting with the owner of Robiin Air. They were not the low bid, but we’re the best at selling themselves and then following up with great installation and service follow up. I use their summer and winter check up service and continue to marvel at their lev of customer service. I can recommend them without hesitation. They are great. If you need a new furnace or air conditioning unit, call them, you will be more than pleased with their professional work.

We called Robinaire on Labor Day Weekend when temperatures rose and our AC wasn’t up to the task. They offered a package that included «tune ups.» We gave it a shot. Joe did the tune-​up this week on the furnace and gave a 15 year-​old furnace what seems like a clean bill of health. We appreciate the follow-​through.

The person who set up my appointment could not have been kinder. Great first impression. When the man came to repair my A/​C he seemed much more interested in selling me maintenance and a maintenance contract then fixing my currently broken A/​C. He did fix he A/C.but the hard sell was really not appreciated. He spent WAY too much time pushing this maintenance contract. Will probably call someone else in the future.

I can’t say enough nice things about Robin Aire. And not just 1 person, their entire crew. Everyone from Mike in sales, to the ladies in the office, to Eric the installer and his crew.
This all started when my central AC stopped working on May 26. Steve from Robin Aire came out and found rusted wires and a blown fuse on my 21 yr old Lennox. He made the necessary repairs but later discovered that the condenser was shot. We sat down and he gave me an idea how much my different options were going to cost.
May 27 Mike came out, looked at my Furnace (24 yr old Lennox) and AC set up. We discussed my options, cost, and financing for about 30 minutes. We also spent about 2 hours talking about our kids and family. I decided later that night to replace the furnace and AC because the long term rewards outweighed the initial cost. I called Mike on his cell phone and he said the crew would be here at 10 AM the next day.
May 28, 10AM two guys showed up and started taking out the old furnace and AC. It was obvious that their crews were very busy and stretched a little thin. 2 more guys showed up a couple hours later after they were done with another job. They installed the furnace, the AC, and replaced and fixed several things that they weren’t required to do. They were done by 6 but they spent over an hour testing and making sure the system worked properly.
The prices were competitive, the crew was pleasant, and did an excellent job of cleaning up.
Lastly, Robin Aire filled out and sent in all of the paperwork for my energy rebates.
I would recommend them to anyone.

David was very professional and knowledgeable. He took his time answering my questions and explained things well. I would highly recommend this company and tech

Wonderful company that provides great service and is extremely reliable. They installed new AC and furnace in June and just provided the first free check-​up today.

Excellent service from Joe S. Timely, professional and knowledgeable.

I had Robin Aire come out because I read about a recall on the Lennox Pulse system, I was admittedly panicked because I realized we may have been breathing low levels of carbon dioxide and carbon monoxide. We have detectors that never went off, but still unsettling.
Their rate for coming out was one of the lower ones for Lennox dealers in the area, their price for the test they have to do (the pulse test), was also not bad. Total it was under $ 200 to find out that yes the furnace is trashed and needs to be replaced.
They had someone out to do a quote the next morning since we were without a heater, fortunately the weather was not far below freezing.