Gohspa

I got a $ 150 full price gift certificate for Gohspa for my Birthday and was really looking forward to indulging myself. I used the first $ 85 for a massage and left a good tip and scheduled a facial for a Saturday two weeks later. Early in the morning that Saturday, I woke up with a bad migraine and flu-​like symptoms. I immediately called and left a message that I wouldn’t be able to make the 3pm appointment and apologized for the short notice and asked to reschedule. I am aware of the 24-​hour notice requirement, which I always honor when rescheduling with any business, but was hoping they would make an exception for illness. The manager called back later and was extremely unflexible. I again apologized for the same day notice but she did not want to hear any of this and only repeated the company cancellation policy and that it would be unfair to other clients. When I made several more attempts to ask to reschedule without forfeiting the remaining $ 65, she hung up on me. Several days later after I felt better I called again and left a message saying that we both probably could have handled the initial conversation a little better and asked if she would change her mind. However, I got the same same response. I would never go back to an establishment that is trying to build their client base by sticking to the letter of their rules! I restrained from writing a bad review in the heat of the moment but second chances don’t always work out.

Just had a facial. What a great experience. I look 20 years younger. Would definitely return. Looking forward to my next experience.
Hey Em B. You are weird. Geesh! Don’t go out in public.

Had my third massage with Samantha earlier this week. She really listened to what I needed and felt a lot better after.

I’ve now had two very lovely appointments at GohSpa, one pedicure and one facial. Both were wonderful and left my toes and my skin looking great, and me feeling great. The staff are knowledgeable and personable and always go out of their way to help you have a good experience. Amy found the perfect nail color for me and gave me some great aftercare tips to help keep my feet nice after the pedicure. Best pedicure I’ve ever had! In NO way do they push selling products on you, the way some salons do. They genuinely try to meet your needs. My first trip I wanted to find a particular vegan lip color. The staff worked hard trying to blend colors but when it still wasn’t quite what I wanted, the owner advised me of vegan brands that might have that color available at Whole Foods. The following trip she advised I only buy three skin products from her instead of splurging and getting the fourth, more expensive product. I’m very happy with the services I received there and the tips that I’ve followed ever since to maintain. Will definitely be going back!

I had an appointment here with Olivia for a facial and it was the best ever. I went to an expensive newbury st. spa recently too and it didn’t even compare to gohspa. I love that the room is kept darkened and I love that they really don’t try to talk to you about your face too much during the facial unless you ask questions. It’s more about the relaxing experience, which is what I like the most.

I have been to gohspa 4 times and each experience has been excellent. Everyone is very nice and Olivia (who has done all my facials) is absolutely amazing! Would absolutely recommend gohspa.

Very relaxing spa atmosphere. Impeccable service. They pamper you from the moment you step through the door. Very committed to natural beauty ingredients, and no harsh chemicals. Hard to find a spa that does sugar wax, which they have! I was very happy with my sugar wax. I was so comfortable the whole time. A gem for sure!

I’m unpleasantly surprised at how little they care for their customers and their short-​sighted approach to attracting new ones in a business that is supposed to calm and heal. My wife purchased a Groupon to Gohspa and while I was unable to use the actual Groupon, I was happy to apply the value of the Groupon towards an 80-​minute massage. I’m a stay-​at-​home dad to two toddlers and work on the weekends so I was looking forward to FINALLY getting a massage and finding a go-​to spa for my wife and I. I made a Tuesday appointment on the Friday before and they’re closed on Sunday and Monday so I was shocked when I was told that because they wouldn’t be able to offer my Tuesday night appointment to someone else when I called to reschedule a few hours beforehand and would be penalized for it. Normally I don’t try to reschedule with such short notice, but my two year old had been running an extremely high fever and the pediatrician said that all we can do is let him ride it out so I was hesitant to leave my wife to dealing with the two of them alone. I had been planning to go since his symptoms had been better but his fever spiked back up to 104 after his nap so I left a message to try to reschedule. Gohspa quickly called back and the woman explained that since it was so last-​minute that I would forfeit the value of the Groupon which I guess was supposed to have been a courtesy on their behalf since they normally charge you for the full price of the service (s) scheduled. I waited a while to talk to my wife who was busy at work and coming home to take over on toddler duty. She was late getting home and with very little time to spare and a worsening child, I decided to call back and reschedule. When I called I spoke with the same woman who again explained the same policy which I totally understand; however, I explained that it seemed strange that they supposedly had turned away business in only a short time of being back open since I originally made the appointment on a Friday and because they’re closed Sunday and Monday. I also tried to appeal to them because I am a brand new customer and my wife really wanted me to go to the spa. She didn’t seem sympathetic and when I said that this experience was leaving a bad taste in my mouth and that it doesn’t make sense for me to in fact reschedule because the Groupon was being «used,» she responded with, «I wish you the best» and hung up. Really?! Is this how local business is working to earn the trust and loyalty of local consumers? My wife and I were both extremely happy to have found what we thought was a regular treat-​yourself luxury but it has unfortunately taken a turn for the worse and we won’t be spending any money with them.

I have been to GohSpa twice now on their Groupon deal for an 80 minute massage/​foot deal. Both times I went I had Olivia. Both times my experience was wonderful. The staff is nice, the place is immaculately clean, and both massages, BY FAR, were the best I have ever had. It’s a tiny little place that you wouldn’t probably think twice about trying, but you should. It is a little pricey when paying their full rates, but I have no problem paying for QUALITY. I look forward to my next visit.

I have gone here four times for a manicure and pedicure. I would certainly recommend this spa to all. Amy gives the best manicure/​pedicure that I have ever had. All the people that I have encountered there have not only been knowledgable, but professional and kind. I would certainly recommend here and I will continue to frequent here.

This is a follow-​up to my initial review. After a mediocre experience, the owner contacted me and offered me a free pedicure. I declined, as the first pedicure hadn’t been awful, just not as good as I had hoped. Instead, I decided to purchase the Groupon deal for a facial. That way, I was able to try the business again at a discounted price.
Scheduled the facial and was all set to go. However, due to some past negative experiences as well as recent news stories about massage/​facial/​nail salons using unlicensed workers, I decided to quickly check the license of the aesthetician that was scheduled to do my facial. I figured this was a well-​run, legitimate business that takes their work seriously and it wouldn’t be an issue. Well, I guess not. The «aesthetician» I was scheduled to see was only licensed as a massage therapist. These are two very different licenses and it is illegal to be performing a service without the appropriate license. This might not be a big deal to some, but I take my health very seriously and do not especially want some massage therapist messing around with my (very sensitive and easily irritated) skin. I have to say that I think Massachusetts Office of Consumer Affairs and Business Regulation and Department of Public Health would agree as well.
Giving the business the benefit of the doubt (maybe it was an oversight, maybe it was the employee that was lying about being licensed as both a massage therapist and aesthetician, maybe they accidently scheduled me with the wrong person, etc.), I called the spa and oh my goodness…
I politely asked about the license and the attitude I got in return! The owner angrily exclaimed that it was very weird that I was inquiring and no one had ever asked anything like that before. Regardless if I was the first to ask, a normal response might be, «Oh, let me look into that for you» or, «Oh, here is the license number right here», or «Oh, this must have been an oversight. I apologize.» The matter could have been resolved right there. But after a very rude response, including calling me «weird,» she seemed to stumble and said «I’m not sure what’s going on. This is very confusing.» Well, it was confusing and I was extremely uncomfortable with how angry the owner seemed to be. She quickly switched me to a new «aesthetician» and gave me her name so that I could check the license. This person was indeed licensed, but I felt so awkward and distressed about whole incident, I just called and cancelled the appointment.
I called Groupon and they quickly gave me a refund, so I did not lose any money, but I am so disappointed with this experience. As a vegan and someone who is very careful about the types of skincare products I use, this place seemed like a gem. But using people that are not appropriately licensed for the services they are performing is just not okay. The attitude I received was completely unwarranted. Asking questions about procedures, licenses, products, practices, etc. is a good thing. It may be slightly annoying to some, but it’s a red flag when a business owner gets angry or deflects answers.
Anyway, I hope this business gets their act together, because it could be a great place. Also an FYI-​the MA Consumer Affairs and Business Regulation suggests as a tip for consumers, «ASK to see the salon license and the license of the person providing the service». So, you might consider doing so the next time you go to the spa. If you are interested in checking a license, you can do so here:

I came her with my boyfriend to get facials and massages. They were decent, but nothing phenomenal. I wish they had a separate area for waiting and relaxing. It was weird having to sit in the lobby by the parking lot in my robe. I wish they also had a changing room for the robe.

I came in with my boyfriend for facials.
I have to say out of the maybe 20 facials I’ve had, this is the best facial I’ve ever had. Kristen was awesome, very gentle and knowledgeable. I love the organic stance and products.
My skin has never looked better! Neither has my boyfriends :)

Gohspa is by far my favourite place for facials. Luv. You won’t be disappointed! My face feels so soft after a seasonal aloe facial. Great for rosacea. Their beds are super comfy. Such a great treat!
Bonus! If you have a special skin problem (ie: a badly clogged nasty whatever), they get rid of it! I had a really bad, stubborn one and it’s now gone!
Thank you ladies!!! I’ll be back. Put Gohspa on your wish list!

I also had a massage with Laura today. I read the other reviews and am laughing because we all feel like it was the best massage we had ever had. BUT ITS TRUE! It really was the best massage I had ever had, and I’ve had a lot of massages.
She was creative, and spiritual and had a wonderful way about her.
It was an experience!
Go see Laura!

I had a wonderful massage with Laura. It was one of the most relaxing one that I have had.
I highly recommend Gohspa and especially Laura.

I recently had a pedicure with Amy. I loved it! She was great, explained everything she was doing and why, and it was nice to have someone to talk to while getting a pedi. I have a somewhat ingrown toenail, yuck, and she also gave me advice about taking care of it on my own without making it worse.
The room where they do the pedicures was very nice. It was a little on the dark side though. I know they’re trying to set a certain mood, but that was taken away when Amy had to put on a headlamp in order to see my feet. I felt bad she had to wear that thing. You can turn up the lights and it would still be a very relaxing room! I brought a book to read and I couldn’t see my book, so my only suggestion would be to turn up the lights!
As a vegan, I was very happy to hear they provide so many services! I will definitely be back to try a massage soon, and I will be getting regular pedicures here!

Went here on a living social deal, and I am definitely glad I took the drive from Cambridge out to Woburn! A little strange that this place is kind of in the middle of a nice mini strip mall type of parking lot (but a strip mall including a Whole Foods so you know what I mean – this is Woburn/​Winchester ha).
This place is all organic and I took Matt J. with me as well. They can’t accommodate two regular deep tissue massages at one time very easily, so he had to settle for Tui Na which is a rarely studied and used type of accupressure where you don’t even have to take your clothes off ha ha They put a fair about of force in different pressure points and Matt J. really liked it. Definitely a different type of experience but he was feeling pretty good after.
I got their massage and it was also pretty great. I almost wish there was a little more pressure at times and I should have spoken up, but that ocean sound machine and the music and the heated bed and sheets were a great way to escape my day, even with the drive from Cambridge. The only thing I would say is that I don’t know if we really fit in with the crowd at this place and I would have liked her to focus a little more on the problem area I listed out to her rather than spending as much time on my legs and things as she did. But if I am in the area, I would definitely go back and Matt J. even wants to try and find others who also do that Tui Na closer to Cambridge so we shall see!

Amazing.
This is a sanctuary. I had an incredible massage last night (thanks hubby for the Valentine’s Day present!). It was just as good, if not better, than one I had at a fancy spa (ok, Exhale) in Boston. And half the price. I kind of don’t want to tell anyone so I can have it to myself… but then again, I want it to be around for the long haul.
I love that it’s organic too! I can not wait to go back.

I finally made it into Goh Spa last night, and I am a little mad at myself for waiting so long to give this place a try! My esthetician was Laura, and she was sincerely a delightful and calming person. I was her last appointment of the day (they close at 8 and my appointment was at 7), but she was still incredibly friendly, seemed happy to see me, and very interested in making sure I had an enjoyable experience (as opposed to the rushed-​vibe some technicians can give off when you’re their last client; Lauren didn’t seem tired or run-​down at all!). I explained my skin problems to Laura, and she suggested a facial, I agreed, and what followed was an hour of bliss! The facial was great — it included massages of the hands and feet — and it actually lasted the WHOLE hour. Laura has a great touch and a good vibe, and I will certainly be back to see her.
Price wise, I wouldn’t say it is inexpensive. However, it’s still a good deal when considering the quality of the service and of the products used. The only surprise was that they don’t add gratuity onto credit cards, which isn’t a big deal. However, it might be nice if they added this to their web page (maybe the front page). I know there’s a ATM in the plaza, but who likes paying other bank’s fees if you can avoid it.
TL;DR: the experience was a real treat, made for a very relaxing night, and wasn’t overpriced! I certainly plan to make it back, and would encourage others to give this place a try!