The Boston Insulation Company

I went through MassSave (NextStep Living) to insulate my condo in Boston. They came out for the first time over 3 months ago (10÷31÷13), and I’m still waiting for the work to be completed. There has been absolutely no communication from the company, I have to chase them every time to try and get the work done. I’ve had 3 appointments scheduled in the last 3 months:
— The initial appointment I was told it would be done in less than a day. He wanted to leave early so it wan’t done.
— The first time I tried to have them come back (11÷29÷13) they said it was too cold for my siding to come off. Fair enough. But, he had also told be he had a hangover and wanted to be out shopping for Black Friday. (Apparently this employee has been let go).
— The second time, (1÷21÷14) I was home. They said they came but couldn’t reach me. I also never received a phone call that day or after to explain what happened or reschedule.
— The third time I spoke with the Project Manager directly who I told I wouldn’t be home. The crew called when they arrived and it was a problem I wasn’t there (2÷11÷14). They said they would talk to the PM and call me back. I never heard anything again.
I called again today, and it will be at least another month or two until they come out to do the work. He said they will be in touch when they can come out, I’ll update if/​when I’m able to have the work done.