Atlas Heating & Air Conditioning

very unprofessional people. tried to get me to pay $ 400 extra for a warranty claim, when I wouldn’t pay it, they made up lies on their report so my warranty company wouldn’t cover my repair at all.

My unit stopped working and I contacted this company for an estimation. They were in our house within a couple of hours.
They were very professional and had an excellent customer service skills. They offered to change my entire unit and my water heater for a very reasonable price. They ordered my parts and completed the work within 2 days of my initial phone call to their office. They even did our whole house duct cleaning.
I will never go anywhere else for heating and air conditioning needs. I will absolutely recommend their excellent services to my friends and relatives.
Especial thank you to the two technicians for their experience.

Atlas came less than 24 hours after our A/​C went out. The technician was prompt, courteous, knowledgeable, and explained every step of the repair. He spent much of the day here in our rental unit, the job was bigger than originally thought due likely to non-​actions by previous tenants. Their front office went through 3 phone numbers to reach us successfully, then called ahead with a 20-​minute notice of the technician’s arrival. Bottom line, we were very pleased and will recommend this company to others.

We are extremely unhappy with Atlas and the service rep Aaron. We were referred to Atlas by our home warranty company after the AC stopped working in a home we just bought but hadn’t moved in yet since we were doing renovations. Turns out someone had switched the breaker to off. After figuring that out they wrote up comments saying the air filter was clogged and coils needed cleaning. This sounded odd because we just had the whole system serviced and vents cleaned which I told Aaron but he discounted our response and said It needed to be cleaned. He was very obnoxious and kept blaming it on the drywall work we had done. We signed the invoice not knowing much about HVAC issues.
I then called the previous company back out and they verified that it was clean by showing us the coils and vents. No drywall dust.
After a big storm knocked out the AC, we called the warranty company and they wanted to send Atlas again. I told them what happened last time and to make a note to never send them again. We then found out Atlas had commented that the coils were dirty from drywall dust, the system needed cleaning, and they recommended the vents be cleaned.
We submitted documentation of the cleaning we had done and made a complaint against Atlas with the warranty company, Total Protect. We recommend not using Atlas and letting the warranty companies know not to send them for your HVAC work.

Best AC/​Heating company I’ve used. Always on time, honest and they get the job done right the first time! I’ve used their services for my home as well as my office. Great experience every time.

I was very unsatisfied with the service we received from Atlas. We were referred to them through our home warranty to address an issue with the AC in the home we just purchased a month ago. Atlas came out to review the system and confirmed that the compressor required replacement. I found out later, however, that they told the home warranty company that the reason the compressor needed replacement was that the fan motor was installed backwards. They did not provide this information to us though.
Of course, the home warranty company refused to address the claim since an incorrect installation of the fan motor means that the malfunction was not caused by wear and tear. So far so good.
EXCEPT… I have confirmation from the company who maintained a service contract on the AC for almost 10 years. They have no record of any service that would involve the fan motor. In fact, they have no record of any maintenance requiring replacement of any parts on the unit; just replacing a line or refilling the system. They even came out to look at the system and confirmed that everything is installed correctly. The AC system is 14 years old, and they reported that the failure is just normal wear and tear. They didn’t say anything directly critical of Atlas’s work (we didn’t mention their name), but they did say that there was nothing unusual about the installation and they didn’t understand how someone could mistake the installation of the fan motor.
To satisfy the home warranty company, we also had an independent company come out to evaluate the system and they found the same thing – normal wear and tear.
I spoke with a «lead technician» at Atlas about my concerns and they just blathered on about their relationship of trust with the home warranty company, which was a little shady to me. It was almost like they cared more about keeping the home warranty company happy than providing quality service. The whole thing actually made me wonder whether they get some kind of kick-​back from the warranty company if they can help them avoid paying a claim. I can only assume after my interaction with these folks that the company staff is either unqualified to do their work or straight-​up dishonest.
Either way, I would definitely not recommend trusting your business to this company. They were pretty terrible all around.