Aaron Brothers

This store is awesome! The staff is thoughtful, courteous and puts the customers needs first!
Excellent service AND pricing!

Dear Aaron Bros head office executive-​types (hope they read this):
It is amazing to me how completely different the experience in a store can be on different days. Over the years, I have had several items custom-​framed, purchased off-​she-​shelf frames and lots of watercolor supplies at Aaron Brothers on Victory. There is this great lady there who usually helps me (blonde – name escapes me at the moment-​Sonia perhaps?). She is friendly, helpful, and enormously knowledgeable and competent. I have framed several things with her over the years. She makes shopping there a genuine pleasure. I would not dream of shopping elsewhere for framing and (basic) watercolor supplies thanks to her.
Today, I needed a frame for a copy of my MA degree. Unfortunately, she was not in today. I wandered around the store for an hour trying to get the right combination of frame + matting. I am color-​blind – I clearly needed help choosing the right matting, as was fairly obvious by the numerous samples spread out on the work table. I was not approached even once by ANY of the staff. Not even a nod hello. In an HOUR. Other customers came in and were greeted, and helped – lots of them. I was all but invisible. I finally got fed up and approached a sales person. She helped me for a few minutes, and announced she was sorry, but she was supposed to be off at 7:30 and walked away. Unbelievable. A completely different shopping experience.
Sincerely,
Matt (AKA Chopped Liver)

DO NOT TAKE ANYTHING OF VALUE HERE!!!
We took our Ketubah (which was not cheap and obviously very valuable) here the week of 8/10…yes, August. As in over a month ago. The item was to be ready in 7 – 10 days. There were several calls back and forth about the frame we had chosen being back ordered… every week there was a delay of some sort. Finally, we were given a delivery date of ⁹⁄₁₈. The item was not delivered and we did not receive a phone call as to why. I called today and was informed that our frame is no longer in stock and that it would not be ready until ¹⁰⁄₆. What, wait? This makes ZERO sense to me and I am seriously concerned that something has happened to the item we left with them. At this point I am just hoping to just have it back in one piece so that we can take it somewhere else. I will never EVER use them again.

THANKS FOR NOTHING AARON BROTHERS :(
As I was checking out, buying 3 large frames for $ 80, I inquired about the return policy and was told all I needed was the frames and the receipt-​no problem.
3 days later, I tried to return the frames and was told the fine print states you must return it in the original packaging. OKAAAAY, all I did was take them out of the plastic wrap to put in my pictures and step back and look at them. Long story short, the frames were too heavy for the project in mind. SO BASICALLY IF YOU REMOVE THE «SARAN WRAP» to look at your picture IN the frame, BE CAREFUL, YOU CANT RETURN IT! I did ask the manager for store credit (I mean, they’d still have my $ right?) I think thats more than fair for 3 day old frames, but again, I was told NO.
I even explained I was slightly misled in the first place. Again​.NO. So much for customer service. I felt like a customer at the Soup Nazi’s kitchen.
I guess the bottom line is DO NOT TAKE OFF THE PLASTIC WRAP FROM THE FRAME if there ANY POSSIBILITY you might return it because it counts as packing like perishables in a grocery store.

Ok… So I only really write reviews if it’s terrible or excellent. With that being said… Here we go…
I had an excellent experience. Everything was easy to find. The employees were incredibly knowledgeable. The same person who helped me with frames, rang me up and had an excellent understanding of the questions I asked. Great job guys! Definitely worth my repeat business.

Today, we received outstanding customer service from Stephanie — we had an extensive & somewhat unique custom framing order — she knocked it out of the park!

Very limited selection of frame designs. Their return policy is disappointing too. I bought a frame that turned out not to be the best match for my picture and they did not accept the return because the metal hanging hitch had been already attached to the frame, although the frame had not been used at all. Their customer service attitude was a turn off as well. I will shop for picture frames elsewhere in the future.

Went in to get quotes on framing two lithographs I recently purchased. The staff member Michael who helped me was very patient and helpful as I made my decision on frames and mattes. He asked the value and wore white gloves when handling the art. In the end we found a frame on sale that was perfect but they didn’t have in stock. So I decided to find another store that does Michael wasn’t pushy at all and understood I was looking for the best fit and price.

Great selection of frames for almost every size! Custom framing is a bit pricey but you surely get what you pay for. Staff is friendly and knowledgeable. Always in good hands when I work with Daisy, Kimberly or Michael… also they have expanded their art supplies. Sometimes a little pricier but sign up for their email online and you get EXTRA COUPONS!!! Who doesn’t love a deal???

I’ve always been skeptical about shopping because I’ve gotten better deals elsewhere. But yesterday I was in the area and decided to stop by and I’m sure glad I did. My experience wouldn’t of been so amazing if Elizabeth wouldn’t of went above and beyond to take amazing care of me. I was shopping for a custom mat for a picture I had as well as the frame. She gave me several different options and at the end showed me a frame which was on sale. She really went out of her way to take care of me and I truly appreciated it. Thanks again Elizabeth you deserve a raise!

Very friendly and helpful staff. Store laid out so that you can easily find what you need. And they always have a great sale!

Not bad for an art store. It’s great that they have 50% off one item coupons and the BOGO 1 cent deals time to time. I usually drop by here to restock on drawing paper or to get some art items. They have the basic tools to get things done and some unique stuff that make me want to come back to the shop again. I wished they carried liquid water colors or sculpture stuff though.
They have a wide variety of frames and they have good customer service (from my experience anyway). I haven’t bought any custom frames yet but there’s always coupons for that from their website or newsletter.

Recently remodeled. Always worth it when they have they «buy one, get one for 1 cent» deal. Well worth it for some prismacolor markers and bristol pads. They send a lot of coupons, too. Of course their speciality is frames so most of the store is dedicated to that. Pretty sure their custom framing is expensive, but otherwise I’ll come here to take advantage of the coupons and 1 cent deals, fsho!

Never have what I need. Only the most basic stuff. Their a glorified frame store. Every time I pass by they tell me to go to Michaels. The employees were nice though.

I only ever use Aaron Brothers if I need something framed, which is rarely.
I wouldn’t call myself a ‘collector’ really, but I do have a penchant for chef-​signed menus; I have about 7 or 8 at this point. Many of them are more ‘traditional’ sizes and I can handle the framing myself. However, both Providence and Tar and Roses have menus for which there are no traditional frames. In comes Aaron Brothers.
They framing job they do looks great, they do it quickly, and they’re always very nice. They’re also a bit expensive and not at all transparent about what costs what until it’s all decided. One menu cost me about $ 50 and then the next one was $ 80. I’m still not sure why; I think it’s the ‘museum quality uv glass, that I didn’t request. I felt a bit ripped off, but, as a piece of art goes, I suppose $ 80 isn’t all that much.
They have tons of other stuff in the store: frames, mats, craft-​related items, etc. I can’t imagine one not finding what she’s looking for in this store.

I went to Aaron Brothers with an old picture of my Fiancé’s grandparents, to find the perfect frame. not only did they let me take literally everything I touched out of the cellophane and/​or box… but I broke some glass in the process and they didn’t hold me accountable. AND… they gave me honest opinions on my selections of frames…
I left happy with our (me and the Aaron brothers Employees) selection and my fiancé loved it so much she went and bought a matching frame for the other set of grandparents pictures in the house
The only thing that would make it better is if they were able to blow up pictures…
Thanks guys for making this b-​day special!

The new makeover here is great! It’s the «new» Aaron Bros. with more inspirational ideas. The people who work here seem knowledgeable and eager to help. The custom work that they will do for you always comes in on time (or before), and very professional looking.

Couldn’t find anyone to ring me up. Pretty tempting to walk right out! Girl thanked me while looking at her phone. Gee sure no problem.

Honestly, this was my first time ever coming in here and I heard they just remodeled but I was stopping in for some open stock Prismacolor Markers that were on promo for Buy 1 get 1 for 1 cent which was a deal I could never pass up. Didn’t have some other items I was looking for but this really isn’t an art supply store. I was looking for some vellum but that stuff is always hard to find. Great selection of frames that were also on promo for the same BOGO for one cent. I would definitely stop in again for an amazing deal like that.

They just revamped this Aaron Brothers location and it looks great! Very organized. Frames are plentiful and separated by color and size. They are always having some kind of sale, whether it is 50% off, BOGO free or half off or for one penny. Also, print the 20% off coupon from their website for additional savings. They also have a good selection of canvases and art supplies. I only wish that they had more wall art and mirrors at this location.
Customer service is great… very friendly and I am always asked if I need help with anything.