Out Spokin’ Bicycles

I’ve taken my bike there twice. I took it last summer and they «fixed it»… I took it out twice and was riding with my son and wife. I didn’t put any stress on it and of course something is wrong with it. I brought it back again because they «fixed» it last time. When I dropped it off the people were cool and I have no problem paying to have whatever is wrong with it, so I can ride with my family. They said it needed a part and would be ready in 3 days. I waited a week and then called about it. They basically rushed me off the phone and said it needed parts to be ordered… Lol yeah, um that’s what you guys were supposed to do. They said to call back next week because they have no idea! I’m disappointed because I liked these guys!

I appreciate the donations and community outreach the company does and the employees are very nice and helpful, but the owner acted snooty towards me as If I couldn’t afford a bike from there and I had no business at the store even after I spent a great deal on parts from there just to support the LBS. Def buying all my parts online Next build and next bike elsewhere This was the Woodstock Location
Kevin I believe was the owners name
I only know cause I asked one of the «friendly staff» who that was that just acted so rude towards me so I could tell the manager.

Things I have experienced the few times I used this business for emergency repair and maintenance (circa 2010 – 2012) before finding greener pastures:
* Being ignored while asking for assistance at the counter (not standing idly by expecting someone to magically appear like some people I read about)
* Having the cashier force me to wait while he took a long sales call (Good employees prioritize and place the call on hold).
* Given blatantly bad advice as the sales person attempted to upsell their products, presumably because I was riding cheap stuff at the time (college student, go figure).
* Price gouged for repair rates.
* Having nearly $ 200 of parts and labor added to my bill for a last minute tune up before a trip without even calling to ask; meaning I was either out $ 200 by taking the bike or out the cost of the trip in order to make them honest… that’s a big deal to me, but it being on a ~$ 500 bike makes it unforgivable. They made no attempt to apologize or make recompense for their behavior when I called the mechanic out.
It amazes me that this business stays afloat, but I guess the trails are just that good. Woodstock has long needed some competition, something I’m sure this shop will actively try to stifle through means other than providing good customer service.

Great repair service. They are willing to go the extra mile to help you. Prices on repairs are very good. Had compared them to others and found them to be the best in customer service and also quality.
My next bike will be purchased through them.

Good prices talk to Kevin he will work with you for a good price. Make sure to tell them I sent you.

Great shop, very helpful. We’ve purchased a couple bikes here, they know what they’re doing and service is excellent. I stopped in with our 5 year old today and the owner took the time to adjust his bike and add a bell. Made his day!

We purchased our bikes here last year in October 2012 and they were helpful in selecting the right bike for us. My wife and I were just getting back into cycling so we had many questions and the were very patient in selecting the right bike for us. We purchase lower end Specialzed bikes and they never tried to over sell us. Since then we have taken them in for tune ups and they just make adjustments, called them check-​ups and we were on our way. We are very happy with the service.
We went to clipless pedals a couple months ago and they helped us through that process as well.
I would recommend Kevin and his group anytime.

I went in here when I was interested in purchasing a bike. I walked in and started looking at a few bikes while a few guys were at the back of the shop and saw me come in. I walked around thinking that surely since they weren’t helping any customers that one of them would come over. Well, no one did, and I walked out the door. Don’t waste your time here. They don’t care about your business.

I’ve been into this shop 3 times. Each time was a bad experience. I was ignored by sales each time. When I was able to get help, the salesman wasn’t knowledgable about the part I needed and sold me the wrong part. Most everything in the store is priced very expensive as well as over priced.

This is a great shop! The staff is very friendly and seasoned and the bike and accessory selection is extraordinary. A must for the novice and serious cyclist.