Holiday Inn Express & Suites Providence-Woonsocket

This hotel has everything a business traveler needs: Easy check in/​out, clean rooms with a Keurig, complimentary breakfast, a self-​serve coffe bar that’s available all night, a pool, exercise room, washers and dryers, and plenty of space to meet and talk. I was amazed to hear it’s being renovated this year, because it seems pretty current and solid.
I’d also like to mention that the staff were extremely friendly and helpful. Most of the times I needed help, Jessica was working the Reception Desk, and could not have been nicer. Kudos to her, and I’ll use this hotel again next time I’m in the area… (BTW, Patriots Diner, across the parking lot, has great food, huge portions, and is very affordable — now ya know!)
The only reason I didn’t give it five stars is for its location, it can be a little loud with trailer trucks and trains nearby.

Have stayed here a few times when near by. Staff are always friendly and quick. After driving a lot I like to check and get to my room. This hotel staff has always had my keys and paperwork ready. Breakfast is the normal and is good. The rooms clean and comfortable. I will be back many times for sure.

I was not too impressed by this hotel. I spend almost 100 nights a year in hotels and this one is below average.
I got a non smoking room but someone had very recently smoked in the room. I called down to the desk to let them know and they didn’t offer to let me move rooms.
Overall, this place is too pricey for what you are actually getting.

Breakfast was really good pools not the best but we enjoyed swimming around for a bit just can’t stand chlorine scent… need to upgrade to a saltwater system… fitness center is small but no one was ever there so it’s big enough

So they charged me for two nights when I asked for one. Glad I reviewed my bank account because that’s how I found out. The manager LISA was absolutely TERRIBLE with her customer service. She yelled at me and when I asked for corporates number twice she actually HUNG up on me. I will never be staying here again and will be sure to let everyone know about this. Contacting the BETTER BUSINESS BEARUE after this.

In the middle of nowhere. We were forced to stay here by tournament rules. It was more than an hour away from URI, where we had games at 8am, but had to be there by 7. NOTHING TO DO HERE. Pool was out of order. Reservations were all screwed up. Shower bar broken so water spilled all over the floor when you showered. Housekeeping skipped us, how lovely after a long day of games no travel. We were charged $ 4 shy of the maximum charge allowed for the room, even though we were with a large group. Forgot our 5am wake up call so we could get to our game on time! NOT COOL. Also had no hot breakfast early enough to feed our boys before their early match. (However, Friday morning the kitchen lady DID make breakfast early enough which was nice.) Upon check out my husband (a high standing rewards member) complained about the discrepancies and was offered reward points instead of a nights stay, which as stated on a plaque in the bathroom, if you were not satisfied you would not be charged. The only reason I gave it two stars was because of he lady who hooked us up with breakfast Friday. It sucks we drove 11 hours to stay in such an out-​of-​the-​way, crappy hotel with absolutely NOTHING to do, even swim!

We had a great experience here. The service was very good, from the initial phone call to book the room to checking in and out. We ended up with a suite and it was very nice, with a huge shower and flat screen television, microwave, couch, and fridge. They also have a business center with free internet and printing. If you are hungry, there is a 24-​hour diner right in the parking lot. They also have free breakfast. We probably will never be back in the area, but if we are we would definitely stay here again.

The stay was overall a decent experience. Disgusting at first. But, they redeemed themselves.
Hospitality at the front desk was very nice. No complaints there.
As a priority club member, other Holiday Inn Expresses has treated us with great services. I read in other reviews that there should have been complimentary cookies. I didn’t see anything of the kind! Other times, I’ve been handed an entire bag of goodies. Nothing here.
As soon as we checked into our room, the TV did not even work. I called for maintenance, and he showed up after a few minutes. As it turned out, housekeeping may have just knocked the cables out of place.
I was very disgusted by the fact that there was foreign particle matter on top of the bed. Though, it could have been anything at all… it didn’t give me a very good vibe of having «clean» sheets. I went ahead to see if there should be anything else to be suspicious of, and low and behold, lots of short little hairs all underneath the comforter. I’ve never seen that in a hotel before. I wasn’t too sure whether to say something to the staff, and be one of «those» kinds of guests. But, I mustered up the courage to let them know. The hotel quickly got us into the room next door, and everything was better. Our new room was well kept and TV was working just fine.
Complimentary breakfast was standard, but again… just nice. This is the first time that I have ever seen any hotel offer chocolate croissants. That made the entire experience complete!
It’s not that I won’t come back to this particular Holiday Inn, it’s really because there’s nothing really to do in Woonsocket. This place only gets two stars because of its cleanliness.

Traveled here for a quick weekend, holiday get away since I had never explored the Providence area before… which it is only about 15 – 20 min away from this location. I don’t know about room prices since I was able to use Priority Club points to pay for the entire stay.
The hotel itself isn’t exactly near anything in particular unless you are staying here for business for something like the CVS headquarters. There is a decent, old style diner behind the hotel and I would have loved to have tried it but breakfast at HIE is always great and free in the morning. Parking lot was ample and had a ton of spaces, it’s always nice to keep an eye on your wheels from the room which I had a view of.
We were able to check in 20 minutes after the allowable time of 3:00. I wanted to get there early to have a full day of adventure. The lady was extremely pleasant at the front desk and answered any questions we had about the area and our room.
Problems did begin immediately upon entering the room, however. The first was that the TV wasn’t working. No biggie, the cleaning people had knocked out the cable wire. I looked myself at all the plugs and they seemed fine so I couldn’t fix it myself, the maintenance guy was in our room 10 minutes after I called the front desk to take a look at it and it took him all of 30 sec to actually fix the problem.
Then, upon pulling back the sheets… we discovered a bunch of tiny, curly hairs all over the sheets, GROSS! Of course it’s bothersome and a hassle, but the front desk immediately gave us another room right next door and we had the keys and moved all of our belongings within minutes. I understand issues can arise at a hotel and the stars for how the situation is handled at the time more than the cleanliness of the rooms themselves. Besides, there were zero issues with our new room so A+ to the front desk staff for accommodating our issues so quickly.
The breakfast in the morning was on par with all of the other HIE I have stayed at. Three different types of juice, coffee, milk, make your own pancakes, eggs, bacon, bagels, croissants, hard boiled eggs, yogurt, the list goes on and on. I actually tend to stay at Priority Club locations BECAUSE of the amazing breakfast, so kudos to them. We ate by the warm fireplace too, which was a better touch than I could have ever asked for.
Four stars for being courteous, prompt and accommodating all at the same time, it’s a decent location off the beaten path.

Stayed here one night during a road trip. It was actually better than I expected. Ok, it is located across from a cemetary. I actually didn’t know that since I arrived at night and didn’t look out my window until the morning. But don’t worry, the cemetary was nicely kept and no ghosts or zombies wandered over while I stayed there. The room was clean and not run down. The hot water was amazing. I’m used to waiting a while for the water to warm up, but it’s like they have instant hot water. Turn on the shower, get hot water immediately. I wish I could have that in my house. Breakfast was pretty good considering it was a hotel continental breakfast. The eggs were not clumpy like other hotel breakfasts, but they must’ve mixed up the water to egg powder ratio because it didn’t taste too much like egg. They also had bacon, french toast, warm cinnamon buns, cereal, boiled egg, yogurt, muffins, bananas, and a couple of other things. Pretty nice spread for a free breakfast. I wouldn’t hesitate to stay here again if I were ever in this area again. I did think the price was a little high for the middle of nowhere, though.

HORRIBLE ESTABLISHMENT.
my whole family stayed here and we all left angry.
my grandparents got a duplicate key AND WALKED INTO SOMEONE ELSES ROOM thinking it was theirs.
others had keys that didnt work.
me, i had a toilet that didnt work.

My stay t here was in early May for 6 nights. My stay was peaceful, the room was cleaned to my specs and the complimentary breakfast was fresh and plentiful. The staff was very friendly and management was attentive to any concerns that I had which was one and that was quickly addressed.
I’ve visited the rec room and it was nice an peaceful working out on the treadmill for five days. There’s a little color TV where you can watch while you burn off the calories.
My understanding is that later during this year, they are going to replace all of their TV’s with flat screen.

I was surprised it was as nice as it is. Woonsocket is far from a place most people would want to visit but sometimes you have to spend the night in a place. Our top floor room had a view of the car dealership but the room was clean and comfortable. The place was inhabited by a huge group of fat people who like to stand directly in front of the front door smoking. They seemed surprised when one would say excuse me while trying to leave the hotel. Maam you and your son are blocking a set of double doors!
I was also surprised that there was a pool in the hotel. Needless to say the fat people didn’t use it they were too busy blocking the front door smoking.

Why am not surprised that nobody has reviewed this place. This Holiday Inn is a rat’s nest. To top it off it’s located right across from a cemetery. Not only is it ghetto, but there’s no where to run if the hotel is overrun by brain eating zombies. hehe. I had to stay here when I was working at CVS, which is headquartered here in Woonsocket and all the nearby hotels were completely booked. That was the first and last time I will stay. NExt time if I’m out of hotels I’d rather drive all the way from Boston. If you can find a hotel in Providence just please go there. You’ll thank me for it.