Fireplace Doctor

Got a Groupon with this company. Called 2^nd week of October. They told me they couldn’t book me until November 30^th. A few days ago I get a notice from Groupon telling me that the deal is no longer valid and to get a refund. Sounds to me like a company that can’t get its act together. Probably would do a really bad job cleaning my chimney.
F– them. They wasted my time.

I purchased a groupon deal for Fireplace Doctor and scheduled it in July. They scheduled me in October. Called me in the beginning of the month to tell me that they would be delayed. I just got a call telling me that they will not be coming and for me to call Groupon for refund. I do not recommend anyone using this company for chimney cleaning.

Avoid at all costs! (This is the same company in both Worcester and Boston)
Got a Groupon for a chimney sweeping this summer. Called in July to make an appointment, and was told the earliest they could schedule me was October 8. It was a long way out, but somewhat understandable, given the amount of Groupon business they were probably dealing with.
I called to confirm my appointment on the scheduled morning only to hear «Sorry, you’ve been rescheduled.» WHAT?! Why wasn’t I notified? No reason given on their end. They just «had some scheduling problems.» So I wouldn’t even have known they weren’t coming unless I had called. Classy.
Okay, so they’re not the most organized bunch. Again, I chalk it up to the volume of customers they’re dealing with due to their numerous Groupon offers. I assume they’ll do the right thing and reschedule me as quickly as possible. I ask them for an appointment next week. Nope.
They then tell me the earliest the can reschedule me is over a month and a half away. I speak to a ‘manager’ — same response, late November is as early as they can do. No consideration made to the fact that they’ve already wasted my time once, and I’ve been waiting for this appointment for almost 3 months. They were decidedly uninterested in providing any modicum of customer service.
Not worth my time at any price.
**Update**
1 ½ hours after the scheduled window of service I got a call from these jokers. They apologized for the inconvenience, and explained that «the technician’s truck broke down,» and to «please call back to schedule another service, earliest available now in December.»
This company can’t even get their lies straight… I sure don’t want them working on my house.