Roto-Rooter Plumbing & Drain Services

Terrible experience! «24÷7 service» — such a lie!
Called on Thursday to get a water heater replaced, they gave me a time frame of Friday 12 – 4. I call on Friday morning at 11 to confirm and they said they’ll be there. I get a call on Friday at 2:45 letting me know that the tech will be there in one hour, which would be perfect! Then at 4:00 I get a call saying tech will not be able to make it, no reason given. I ask to speak to manager and get completely ignored! How is it 24 hour service any day if they book appointments and continuously cancel as no shoes!
They offer 10% off and reschedule for Saturday… Guess what! Same exact thing Saturday, I call around 1:00 to confirm they’re coming and get told no tech is available!
Overall wasted two days and about 7 hours of my time waiting for a tech to come! Dispatch and customer service is very rude and not professional! What am I gonna do with 20% off if my poor tenant has cold water!

The technician Zach was excellent, very polite and professional. The service when you call in is not very good and lacks professionalism. The service was very over priced, seem they know you are disparate and they feed off of that.
However, I have to say the end result was good.

I want to acknowledge the efficient and supportive service I received on a day when records were being broken for the amount of snowfall. The drainage system had backed up at my Mother’s house. It was 3:30 in the afternoon before I was able to call. The receptionist was courtesy and polite. She had a service man out to the house within an hour. When Jeff arrived he was very friendly and knowledgeable. Within an hour he had completed the job. Thanks for your support.

As having no previous experience in dealing with plumbers, I don’t have much to compare our experience to. However in living in a 6 unit townhouse building and having all units water draining into my basement on a 3 day long weekend, we were desperate. We were given a window of 8a-​10a and they arrived at 945a. The technician was great explaining what he thought the problem was and getting right to work. He made good use of time, cleaned up after himself and communicated through his entire time here. He sympathized with our situation and didn’t pressure us to get more work done than what we needed. Thank you Tom! In Whittinsville.

I called RotoRooter because my new kitchen drain line was clogged, I’ll review my install plumber later, and I thought since I am doing a lot of other work in this place it’ll be quicker/​more economical for someone else to snake the line. Turns out that Roto-​Rooter will come to your house on a Sunday without any extra cost… in fact they’ll come for free to give you an estimate on the work. BONUS!!! So I asked the person on the phone what a typical kitchen snake job like mine would be, I asked 3 times mind you.
Here’s the skinny. The guy shows up and I show him the kitchen line and tell him the plumbing history (very brief, it’s all new except the vent and line to the street). He says, «I can snake that for you right now and give you a 6-​month guarantee for $ 399». I was like jeez that is a lot of money, is that typical? He says «We have a flat rate for this service» WHAT??? If there is a flat rate, then why didn’t the guy on the call tell me it when I asked 3 TIMES? RR guy says «Well, I think they want us to get our foot in the door, because once we are in, people are likely to just say go ahead»
EFF YOU ROTO-​ROOTER. I asked the guy to leave. I couldn’t snake the line myself which is an issue for the future, BUT, I went onto the roof, poured drano down the stink pipe, rinsed with hot water, and 7 minutes later… NO CLOG. Total repair like $ 8 in material maybe, some ingenuity, and 2 hours. Way less than a flat rate of $ 399.
DO NOT CALL ROTO-​ROOTER

I had them go fix a toilet for a toilet that did not flush correctly. They charged me $ 200 and didn’t do anything to the toilet. When I called then back they sent someone else to inspect the problem and said it was a broken handle this time and wanted another $ 240. They claimed they were two separate issues, which they were not. Never I mean never use Roto-​Rooter. They misdiagnosed a boiler for us too and cost us over $ 1,000.

Why advertise for Emergency services when they cannot send someone to your home for 2 days.