The Home Depot

I met with a sales person at my house to measure windows and give me a price. I was told the total would be around $ 5200 for three windows, one of them is a good size bay window. I gave them a deposit of $ 1322 and waited for them to call me to do a final measure. A final measure was done and I was told that the windows will be ready for installation on December 17. After cleaning out my living room the weekend before in preparation for the install I was notified on December 16 less than 24 hours before they were scheduled to come that my windows had never been ordered. Dave the install manager assured me that he would put a rush on the order however when I called 11 days later I was told that the order will go in tomorrow and that they had not ordered the windows yet. I requested and was told the cancellation was submitted that I requested today and the sales manager stated «I apologize for the inconvenience». This was much more than a small inconvenience, we clean up the living room didn’t put up a Christmas tree and waited almost 3 months for nothing. The type of windows they sell are not even namebrand windows. Avoid Home Depot at any cost, I wish somebody had warned me.

Very understaffed. I’ve been waiting for about 30 minutes now just to get some plywood cut

Understaffed, harried, rude employees, «
Not my department «attitude. My husband had simple questions last night, no one could answer him. He needed help with paint, clerk huffed and puffed when he asked. Only one register open … Insist you go through self serve lines, then when barcodes don’t scan, they are exasperated when you ask for help. Drop $ 200 bucks for a hassle? Not again in this store.

Bought a refrigerator online from them. Needed to tweak the order and remove old appliance pickup option. Spent about 15 minutes on their 800 number to finally have it (never a human, always an automated system) to tell me to call the local store.
Called the local store for customer service on the online order. Immediately put on hold. After 5 minutes talked to someone in appliances. They said I had to wait until the fridge was delivered, then drive into the store with all my paperwork, and they would refund me then.
I personally think that’s quite unreasonable. People order stuff online to not go to the store, and expect to be supported online.

A Temporary Red Flag Flew Over This Shopping Experience
We have been buying wood pellets for the past seven years from various local vendors. Last year we gave our business to this Home Depot and were overall very pleased with the price, the delivery and the overall service. So we thought we would do it all over again this year.
I went in to order three tons of wood pellets and the purchase was compete. All that remained was the delivery. This year the sales people did say that the delivery would be «curbside». Well they said exactly the same thing last year too. However, last year after they brought them to the front of my garage they used a simple, common hand cart to roll them into my garage and into place against the back wall so I could park my car in the garage as usual. This year, as big as the delivery truck was, a huge flatbed, trailer truck — had no such hand cart at which time the driver simple said –Curbside! Well, last year it was curbside and somehow Home Depot got them an extra fifteen feet into my garage?
Well to make a long story shorter, I called Home Depot and spoke to Rosanna and Ben who were able to make and unhappy customer very happy indeed. Ben said he would be out with a hand card the very next day and roll them in with the help of a coworker. When the appointed time came Ben was there at my door with the handcart and a nice smile. In almost no time at all, the pellets were placed neatly in the front of my garage so that I can now park my car where it needs to go in the thick of winter.
THANK YOU Rosanna and Ben!!!
Because of you, my shopping experience at Home Depot had a happy ending.
Note: My advice to others who need delivery of a purchase is to be very clear and very sure as to the all important aspects of your delivery. Don’t assume anything even if you did it all before.

I’m currently on hold with this very home depot. After I was hung up on by customer service.
Today I ordered and AC online for in store pickup. When I arrived to pick it up. I noted there was damage to the packaging. took a photo just in case. and figured all would be well.
When I got home and opened it, the unit was pretty badly damaged. I called to make sure I could bring it in to return, and they would have another one (not damaged) ready for me to pick up. The «customer service» guy, told me to hang on so he could help other people, and then hung up on me.
The fact that this HD even tried to sell such a damaged box rubs me the wrong way. The fact that no one can help me make it right is even worse.
This place sucks, has terrible customer service and tries to pawn off broken equipment to its customers.

I came in looking for super strong tape and the help I received in researching such product was great! He looked online and all throughout the store calling on all departments to assist. In the end, he sold me a product that sounded great, but is really only able to be used as a repair wrap (as in to wrap it around something multiple times to bind it rather than a patch which tape could be cut and reapplied to repair the broken piece). In the end, I was left with an over-​priced product that I couldn’t use and as I sit here researching the tape necessary needed for my repair… I see that it is only available at Home Depot according to the Google Shopping search and while checking the stock nearby, the Home Depot website states there are 10 available at this very store. Too bad we didn’t stumble across it in any of the 4 areas that we checked while I was in the store!

Today’s trip to Home Depot was an absolute pleasure. We went there to do a propane exchange. The cost is very fair at $ 19.97 and from register to pick up was less than 5 minutes. This is a VAST improvement from wait times in the past. Thank you Home Depot for listening and fixing the wait time. Well done!

if it was possible to give negative stars, i would. 3 trips to this location because they sold us the wrong connectors for a dryer i bought from the store a week prior. i even dealt directly with the appliance area and they could not give any less of a sh*t about providing anyone with the correct parts, they prefer to just hand a random item related to what you need to get you out of there. we know exactly the piece we need but no one in the store knows where that’s located. AND on the 3^rd trip we were told the guy in the section was on lunch and to come back in 45 minutes. way to strive to suck!

With half the selection of other Home Depots in the area, this Home Depot gets half the stars.

Staff sold me wrong type of cabinet and gave bad specs for wiring for an over-​the-​stove microwave. Had to refuse delivery on the microwave and return cabinet. Massive waste of my time. Please give your employers better training, HD.

Not one of my regular stops. For those not from the area, you will see nothing but a large sign from the roadway as the store and parking are basically behind the Panera Bread.
Nothing remarkable about the store itself. I’ve been largely ignored as I’ve made my way around.

I went to buy paint here. So I gave the the paint guy the color chip told him how much and what sheen I wanted. At first I noticed that label and the paint was diiferent than what I was use to see but though nothing of thinking maybe they just change the print on the labeling
Well it turns out I was given the paint/​primer mix. The man who was mixing the paint for me did not even ask if that is what I wanted and shame on me for not stating that I wanted the regular paint. And the paint /​primer mix is also $ 12 more a gallon. And the reason I was given the more expensive paint was because the color chip I gave him was for the paint /​primer mix.
So the moral of the story is when you buy paint at the home depot pay attention to the color chip and what kind of paint you are getting because they may not ask you what you want.