UMass Memorial Medical Center

Absolutely worst experience in an ER. Ever. After waiting 4 hours in the ER the staff blatantly ignored me while I stood at the information desk to try and figure out our wait time. Once I figured out there were 2 people ahead of us, we waited another hour to have my partner «admitted» only to have them sit alone in a room without ANY nurse attention for more than an hour! We attempted to leave at one point too and were told that we would be charged a fee for having checked in and having my partners vitals taken. Absolute and Total Bull. Do not come to this ER. You’re more likely to die waiting than you are to have moderate service.

Love my primary care here and everyone in the blood donor center is incredibly professional and friendly. I would highly recommend donating a pint of blood if you’re healthy and willing.

Eh, I used to work here and have had some work here medically. The system is so big that the right hand doesn’t know what the left is doing. It sucks that it’s about the only option for healthcare in Worcester county. As a teaching hospital, you’re probably going to get some nervous residents attending to you or giving you information, not that it’s a bad thing, but it’s never really balanced out with an experienced physician at any point. Basically, if you have to go here and aren’t getting what you want, make a ton of noise. The squeaky wheel gets the oil. YOU are your own, best, advocate for your health.

Do not go here if you have out of state insurance. They will double bill you. They told me the only way I can go to a doctor here is to call to have it corrected every single time I visit. Every other specialists I have in the city of Worcester knows how to bill properly so I don’t get a bill when I already paid. Umass absolutely refuses. What happens to people that don’t realize that they’re getting cheated?

Absolutely worst experience I have ever had in a hospital. I have my share of health conditions and their is now a true reason why I am at Mass General Hospital (I HIGHLY SUGGEST going to MGH if you want the best of the best).
First Off: I was diagnosed with a condition & for 5 years the doctors never looked passed what was really happening. They told me — «we will do something when it happens» — WHO in their right mind would ever wait for something bad to happen??? You have to be your own advocate & protect your health.
Second: I was admitted many times in this hospital. From the nurses to the 40 different doctors coming in and out not knowing what to decide — it was a joke.
The ER is a joke as well. I was taken by ambulance more than once & both time they threw me in the waiting room laying on the chairs! — every time I would go to the ER I would wait 6 hours + to get in!
I had a biopsy that was supposed to take 1 hour. Ended up taking 4 hours. Woke up in severe pain & the nurse was HORRIBLE. Wouldn’t give me anything for the pain & wanted to send me home! I finally told her who my doctor was and she changed her attitude… I ended up getting an infection from staying in the hospital & the NURSE was the one who discovered it was an infection! & not a virus… What a joke!
DO NOT GO HERE !! DRIVE AN EXTRA 30 minutes and go to any one of the best hospitals in the U.S. — Boston …

care has gone downhill big time. emergency room treats people in the halls.
old umass was great .new umass cares about a buck that’s about it

I’m a painter and fell 12′ from a plank onto a slate roof. The ambulance brought me to umass were I waited 6 hrs for a drink I was there for a total of 10 hrs with nothing to eat they casted my broken ankle n told me I could go home on crutches however my other ankle was so sprained I couldn’t put any pressure on it. I think this is the worst hospital I’ve ever been in!!!

Unfortunately between my wife and I, we have had overnight stays at all three Worcester hospitals and little Harrington in Southbridge in the last two years, and this was by far our worst experience.
First lets start with the food since we all like to make fun of hospital food. If I had to pick one word, It would be… terrible. The first morning they brought me what looked like pancakes in a Styrofoam container with plastic utensils. I’m not sure I can accurately describe what it tasted like. Chicken Pot Pie for lunch was no better. For those that don’t know, food at all three Worcester hospitals are trucked in, not cooked on campus. For dinner, I smartened up and ordered a turkey and cheese sandwich. The unfortunate part is it tasted as bad as the crap they served earlier. Tough to recover when they can’t serve you edible food.
The staff was hit or miss.
We both entered on crutches and there was a help desk just inside the entrance. The gentleman there got us his and hers wheelchairs and arranged for transport to Pre Surgery.
The staff in Pre Surgery was great. The were friendly and put me right at ease. They explained everything to me so there were no surprises. They allowed Mrs B to stay with me until they wheeled me off for surgery.
After surgery was a different story. While the nurse there was nice enough to me, she was absolutely horrible to Mrs B. Not only did she not allow Mrs B to see me, she was nasty about it. Perhaps someone should find a new line of work.
Once up on the floor things got a bit better. It must have been full as I attempted to change rooms and was unable. The staff was friendly and quite responsive, just ask my roommate who kept calling them every five minutes.
I was unable to get out of bed the day after surgery and thus didn’t get to work with Physical Therapy until Friday afternoon. Felt a bit rushed as the push was on to get me walking on crutches so i could be discharged before they all disappeared for the weekend. A slight change in plans as they decided I should have a walker and had to wait for it to be delivered before I could go. Had to wait four hours for it to come. Must be one special walker. Upon finally being discharged, no one went over anything with me. Sign here and here, and let me get someone to help you out.
Here’s hoping I can stay out of trouble for a while.

if you want to feel like cattle, you’ve come to the right place. I felt like a number. Staff in many departments were rude. They seem like very unhappy employees. Go at your own risk.

I fainted here once while visiting my boyfriends mom– She was having heart surgery. We were giving her some moral support and down I went! …How dramatic of me! They were efficient in getting me down to the ER, which was too full so I had to lay around in hallway like one of Those People, with my IV and blankie. For what they lacked in space, they made up for with constant check-​ins and making sure they covered all my bases. My boyfriends Mums ticker turned out perfect, too!