We stayed here for an annual family reunion vacation trip. It was a good choice overall, and it definitely met the major needs for all the entertainment of a large family, adults and kids alike. We stayed in 4 different condos in the same area of the resort. The resort itself is beautiful and VERY private. There is a limited entrance security gate going in and out. The beach with floating dock was a GREAT swim area. The volleyball, tennis, and shuffleboard area were adequate, but not well maintained. Fine for a large family though. The free WiFi was also nice, though some family members had trouble connecting their devices. There’s plenty of LTE/4G cellular coverage too. This is an interesting vacation option. It’s not a hotel — each condo is owned by a private owner, but booked and managed by the resort. They provide clean towels and new toiletries daily along with taking out the trash, but no actual maid service. No biggie, just something to be aware of. Staying in 4 different condos made it obvious that each is decorated and arranged differently, though the floor plans are similar — 2 – 3 bedrooms upstairs, each with a bathroom and 2 twin or full beds, then a living area with kitchen, bathroom, and wooden deck and grill downstairs. So a good family layout. But the problem is that the stay isn’t as consistent as it could be. For example, the condo next to us had an outdoor rinse shower, while we did not. Kitchen utensils and amenities were all present, but varied greatly in quality and type. The comforts were all there, though. And we aren’t a picky family — we want to be together and having fun, not bathed in luxury. For that the resort was great and would have warranted at least 4 stars if not for 2 problems that really made the stay less-than-comfortable at times. First, the water pressure in all our condo(#92) showers was terrible. Just terrible. We are fairly certain that low-flow shower heads were to blame because the bath tap water had tons of pressure. But it was hard to feel clean and annoying to shower since rinsing took forever. Not good when you’re sweaty and sandy from games or the beach. The shower wasn’t even enough to rise sand from the shower floor, so we had to physically clean it with a washcloth. At least they brought us plenty of those each day, along with towels! Second, the management decided to re-roof our condo on the last couple days of our stay. Starting at 7am and running until 7pm, roofers were scraping off shingles and hammering on new roofing right above our heads. Great — they’re keeping the maintenance up. But it seemed like unprofessional management not to wait until the condo was vacant for a day or two. My new wife and I are late sleepers, especially on vacation! It was really incredibly annoying to be woken up so early and be completely unable to sleep in past 7am. We didn’t address this problem with the management, so perhaps they’d have stopped it had we asked. But it shouldn’t have been a problem in the first place. SUMMARY: This is a beautiful resort with a great beach and basic amenities for large families. If the goal is simply to have fun with loved ones, I recommend it highly. But with some more quality assurance and professional maintenance, this could have been a go-to location for us in the future. As it is, we’ll take the fond memories and smile, but will probably not return regularly.
Sarah B.
Place rating: 5 Chicago, IL
We had the pleasure of getting married at Innsbrook this past weekend. The ceremony was held lake side and our reception was held up at the lodge. We couldn’t have asked for a better experience for us or our guests. The setting was simply breathtaking, the service was impeccable and attention to detail by the staff was amazing. Jeannie and Cassie were our coordinators who are the best in the business. They took extremely good care of us throughout the entire planning process right up until the end of the night on the day of. They are extremely professional, friendly and easy to do business with. I consider them such a blessing — they made everything so seamless. The food was delectable as well — Kelly the beverage manager and Chef Jim outdid themselves on our guests’ experience. We’re still getting compliments on everything from the cocktails to the passed hors d’ouvres to the amazing entrees. Kristina helped us with lodging including coordinating welcome bags and ensuring all of our guests had comfortable accommodations. This is a great spot for a wedding getaway weekend and everyone had a great time golfing, horse back riding, hiking and taking in the lake life over the course of the weekend. We are so thrilled we found Innsbrook and their incredible staff. Truly amazing!
