Tuxedo World

We visited Tuxedo World this week and had such an awesome experience. Frank greeted us when we came in and asked how he could help. My husband needed a suit for a party we have in a few weeks. Frank looked at my husband and was able to guess his size very close to perfect before measuring him! He picked out some suits to show us and my husband ended up going with the dark gray.
The suit is fantastic! The material used was very nice and for the price it was perfect!
My husband and I will always think of you first the next time we need to get him a new suit or tuxedo!
Thank you again Frank we will recommend you to any of our friends and family!

Never– and I mean NEVERRRR– rent a tux from this place (or their other location in sparta)!!! My husband and I got married in November, and decided beforehand that we’d use Tuxedo world in Sparta. The entire experience was a nightmare. I was cursed out and hung up on by the business owner (in Wyckoff) after we paid for 2 tuxes, but found out they lied about the pricing. The owner proceeded to tell me I tricked him and that I shouldn’t be whining about the couple hundred dollars he overcharged, because I’d probably spent thousands of dollars on the flowers and dresses. He told me if I wasn’t happy I should cancel the order and go to men’s warehouse. So when I told him I’d like to cancel the order, he refused. Told me to stop whining and he didn’t have time for me, then hung up! I called his son at the other location (the one we were originally working with) and told him to cancel the order and that I would be contacting the BBB for deceitful business practices as well as posting on all review sites as well as their Facebook pages. He apologized profusely for his father, explained he is going through a bad divorce and was making poor business choices but agreed it was no excuse, and stated they don’t need bad press for their new location. He changed the price, even though I was reluctant to continue working with them for fear theyd mess up on our wedding day, but didnt want to lose the money we already paid. Well sure enough our wedding day came around and NONE of the suspenders fit! It was as if they were child’s suspenders ordered. Please save your money and run far away from this business! I feel bad because the son in Sparta was a sweetheart but his father clearly doesnt know how to run their business!

Awful customer service. Rented a tux several months in advance, was told to call 3 – 4 weeks prior to wedding date for fitting and if I want to make any changes (undecided about some details). Called 3 – 4 weeks and was given attitude for calling. The owner is rude and unpleasant to talk to over the phone. Very unprofessional. I called the week of pickup to ensure that the tux would be there when The receipt said it would be. He yelled at me on the phone to tell me that I must not have checked the receipt because if I had it would have been crystal clear that it would be ready on thurs and not weds. Feeling insulted, I checked the receipt and was right, when I called back he called me a little «snot» and said I was harassing him… FOR ASKING ABOUT MY ORDER THE WEEK OF MY WEDDING! He told me to take my money elsewhere because he didn’t want to work with me, and when I asked for his name, his reply was, «My name is Frank, I’m the owner, so if you want to write a stupid letter it’ll come right to me!» Unfortunately, I could not rent from anywhere else on such short notice (2 days). I was left feeling insulted and disgusted at Frank’s customer service despite exclaiming that he had been working with people for 30 years and knew what he was doing. I am appalled at such behavior and was really disappointed in him, and Tuxedo World. Do not rent here, Mens Wearhouse has a great selection, more locations, and is ridiculously accommodating. Seriously, consider anywhere else and save yourself the trouble.

A friend recommended this store to me, saying it’s cheap and easy. Well when I found myself inside this place, it was anything but. The owner was extremely difficult, he made constant mistakes on my families orders and we found ourselves driving back and forth, to and from his establishment the day before a very important wedding. Also, the owner showed extreme attitude and temper problems when we told him the issues, he can’t admit that he’s wrong… All in all I wouldn’t recommend this place to my worst enemy, go to Biltmore in Ridgewood… The service is great there.

Good place. I went the day before an event to rent a tux, on a word-​of-​mouth recommendation, and can now pass the recommendation along. The owner was very friendly and helpful, and managed to get me all set up even while wrapping up with another customer. Getting fitted and choosing what I wanted took only about 15 minutes, and as a bonus I learned I’ve been buying the wrong size suits all these years. They have a good selection of styles available, including vests and ties. I went with a subtly striped jacket that fit better than I’d ever have expected from a rental. Everything was ready to go for me when I picked up earlier than expected the next day, and I found it perfectly clean and in excellent shape. No problems or surprises when I took it out to get dressed. Price was $ 160 for the tux (including shirt, vest, tie, and cufflinks) + $ 30 for the shoes, and for Friday pickup I had until Monday to return. Dropping off was a breeze. I’ll happily come back the next time I have an excuse to go black-​tie.

I went here to get a tux for a wedding in Aug 2014. I saw the lone, negative review and almost walked away. Would have been a huge mistake. Rented a midnight blue, shawl collar jacket with black pants. The owner recommended the black pants. I literally looked like this.
Best thing I ever wore in my life. Would repeat

I rented shoes at Tuxedo world for a black tie wedding. one minute after walking in the shoes I noticed the heel had come loose. Being on Long Island, I had no way to exchange the shoes. When I informed the owner, he said it’s not his fault and there is nothing he could do about it, but luckily since I paid for the damage waiver, I would not be charged for the damage that I must have caused. That is what I call terrible customer service. For a $ 30 refund, he could have had a good repeat customer. I guess that 30 dollars is more important than customer satisfaction and standing behing your product.