Able & Ready

If there were zero stars, i would give them that! A scheduling service called to confirm an appointment on the day — and the technician never shows up!!! I took a day off work, and he didn’t even call to cancel or reschedule! and by the way, they already tried to repair a dishwasher TWICE! it is still leaking. so at the end of the day, I missed five days off work and still have a leaking dishwasher and ruined hardwood floors!!! Use their service if you have time to waste and money to throw out!!!

Simply the best. Always on time, courteous and VERY knowledgable of all appliances. He fixed my washing machine and Viking refridgerator. He fixed my washing machine when no one else could!!!

As with other posters, I am sorry there is not a ‘0’ Star option here. The company is unprofessional and rude. In fairness, I will say that the two service techs who came to my house were nice. Beyond that, they were not dressed in any service uniform (t-​shirt with a sticker), they came a bit early and refused to wait 5 minutes for me to get back home (though they came back when I called again from home and they were still nearby). BUT, the worst thing — the two service technicians came to my house driving a ford mustang… needless to say, they don’t carry ANY parts in the little trunk of the mustang, so don’t expect to get ANYTHING fixed during the first visit. The office, in further discussions, were rude and obnoxious, hung up on me at least twice, and refused to let me speak with the owner and discuss the issue I was having. When a customer politely requests to speak with the Manager/​Owner (Gary), who was there and available because they kept putting me on hold to check with him, it is just so discourteous and rude to refuse — «that’s why he has an office staff, to speak with customers like you» — he simply refused to have a brief conversation with a CUSTOMER. I find this absurd!
Find a company that is professional, courteous, and sends technicians in service vans with at least a basic supply of parts, «ABLE & READY» to repair an appliance, so as not to delay repairs by an additional week while parts are ordered and ANOTHER service call scheduled.

BRUTAL, NON EXISTANT SERVICE.
Folks looking for quality service and dependability, please do yourself a favor and find a reputable service provider, because Able & Ready is not the least bit able nor are they even close to ready for prime time. This place is a FIASCO from top to bottom… from the surely receptionist who is clueless on the phone, to the «manager» is was supposed to oversee quality control to the complete lack of service. We ordered a simple refrigerator part about two months ago, and two months and dozens of calls/​complaints later, no part has been delivered and no service provided. Every call is met with the same line: «we’re working on it, should be here in XX days.» It’s all lies. My next step is a call to the Better Business Bureau because this operation should cease to exist and be closed down for good so other consumers can avoid the disappointment, lack of service and all around hassle I have experienced. Shame on you, Able & Ready.

They have horrible reviews on Citysearch but I made an appt anyway bc they were recommended by a friend. After confirming my appointment twice — including on the day of, they called at the time of the appt to tell me they weren’t showing up. Considering I missed work to be here, it’s completely unacceptable. Not even an apology from them! Do yourself a favor and book someone else.