AT&T Authorized Retailer

I have been to this store 3 times in the last week and am very disappointed in the service I’ve received each step of the way — From upgrading, to purchasing, to attempting returns, I had problems each step of the way into trying to upgrade. Both my fiancé & I are AT&T customers; we specifically waited until I was an eligible to upgrade in order to combine our individual plans into a family plan. The process took hours and we kept having to repeat sensitive information because the associate was having trouble transferring the line liability. My phone had to be shipped to the store (which was fine). When I picked up my new phone, I bought a tempered glass screen protector. I ordered a case online from a separate entity, which ended up coming with a screen protector. When I went to return the initial screen protector the next day, the associate kept giving me the run around about not being able to return it because the serial numbers and stickers don’t match. The case was unopened and was in my possession for less than 24 hours!