Imperial Nail & Spa

I’ve been having my nails done here for years. Lately, it’s been disappointing. Every Time I am there, the manager comes, he sits down, and plays on his phone, picks up the cash, goes outside to smoke, then comes back inside back to his phone.
They went through so many employees, always somebody new. They do just a regular gel/​acrylic, if I ask if they can do some fancy gel design, like ombré, two colors etc. they say nobody does it there.
Maybe if the manager, instead of just sitting, could go and find somebody who can do something more modern, more 2015 they would be more busy and I bet more popular in the area.

simple, quality nail salon.(:
my friend and i visited imperial nail salon at her recommendation. i was in desperate need of a new manicure and my feet were practically begging for a pedicure.
i called in the afternoon for an 11 AM appointment the next day. easy.
we arrived and were seated fairly quickly. i had a bit of indecisiveness, but the woman who worked on my manicure was very helpful to me in making my decision.
white gel topped with silver glitter. (:
i wish i remembered what numbers the colours were – i really, really like my nails. i couldn’t be happier with how they turned out ! furthermore, my manicurist took her time in making sure my nail length was even, that i was satisfied with the amount of glitter on my nails. love it.
for my toes, i basically did the same thing. regular ((non-​gel)) polish: white but with chunky glitter. the woman who did my pedicure was nice; we didn’t talk much which was fine by me, i just wanted to chill.
she asked if i wanted callous removal: «do i need it ?» ((read: «okay.»)) i didn’t feel like it did much. i understand that my feet probably aren’t the best view in the world, but if you are gonna upsell me, please actually be mindful of what you’re doing ! she was looking around, talking. barely even looking at my feet. :\ i feel that if she paid more attention to what she was doing, the callous removal procedure would be more effective.
since it was my first time at this nail salon, i wanted to try more of what they had to offer. when my pedicurist asked if i would like a sea salt scrub with «15 minute massage,» i thought, «why not !?» the scrub was nice. the massage was not much more than just rubbing my feet and shins. not much pressure. i try not to expect too much when i get the foot «massage» part of the pedicure, but i wish it was a little more since i was paying extra.
for my gel manicure, it cost $ 30. the same price as my friend’s fill with gel.
my pedicure was $ 28 with my add on’s; her’s was $ 24.
((review written ~september 2015~))

My friend made 2 appoints for us on Labor Day and she was contacted twice to reschedule because of the holiday. The first time they said it was fine and someone would be there for us. Then 30 minutes before our appointment, they called trying to cancel again. I appreciate them still taking us, but the lady doing my nails was not very pleasant. She kept huffing and making noises at me saying I was moving. I didn’t notice until after she had already done the first clear coat, but the gel either wasn’t applied evenly far enough towards my cuticles or was all over my cuticles. Not the type of atmosphere or customer service I like, so I’ll go elsewhere next time.

This place needs to figure out their business ethics and learn how to execute them or get new staff members.
A friend of mine wanted to come down from the Irvine area to get our nails done this past Labor Day. We were looking around in a closer area where both of us could meet and found this place that seemed to have good reviews.
However i can tell you my experience was quite different.
I called at 10 am and scheduled two appointments for 2:30 pm. I was then called around noon by one of the many managers it seemed who asked if i would be willing to come in earlier. I advised her i was not able to do so, i had a friend coming in from out of town and i was in the middle of laundry, she assured me that was okay and that they would see us at 2:30.
I then received a call from ANOTHER «manager» at 2:00. 30 mins before our appt and she advised me all of the employees were going home for the day and would not be able to see us.
ARE YOU SERIOUS!!! ???
I would have made a appointment with someone else hours earlier if i had known this information, and i was not having it because my friend had just showed up at my front door and we were ready to go.
I advised the owner that i was not happy and that i would be leaving them a review for their lack of professional service.
She then changed her mind and assured me someone could see us both.
Although i was nervous at this time that they were going to rush through and be rude, which they were… we still decided to go.
My nails look good for it being the day after getting them done. however i will update after this week. She did cut the corner of my pinkie when filing to hard. My friends nails were very bubbly and choppy and the lady kept yelling at her not to move when she was not!
When i went to check out the male behind the counter insisted that my nails were long and i owed them $ 5 extra for the length (This was a fill by the way), after i explained to him how ridiculous he sounded he then went back down to $ 30. I would have gladly given them $ 35 for the service, however that would have been tip and all included.
Also upon leaving two more clients walked in and they took them with no problem!!!
Overall, i understand it was a holiday but come on your are running a establishment that is open on labor day, you should never turn away a appointment because you want to go home. The amount of calls i received from them trying to change things around was also very annoying and time consuming.
Make sure you watch the tools they use on you also, files are unclean and used on multiple clients. GROSS!!! But all in all i will never be coming back here.

My experience here was mediocre. My cousin and I called ahead on a weekday to make pedicure appointments; and upon arrival, we were greeted immediately. But… the vibe was just so strange. There were only 2 employees working. The non-​Vietnamese lady working on my pedicure was super nice and friendly, but she was quiet and looked a little sad. The other lady, possibly the owner, was yelling at her daughter on the phone. Very professional huh? I don’t want to hear that. Take it outside or in the back or something. The owner was the one working on my cousin’s pedicure, and she didn’t make a ton of friendly small talk, but when she did smile and say something in a friendly manner, it was to sell a service. Massage? Hot oil pedicure?
However, the place itself is clean, and they appear to sanitize their tools, and they have an extensive color selection of some of the more reputable nail polish brands, such as OPI.
Honestly, the customer service was lacking, and the pedicure service was mediocre. I felt uncomfortable sitting in the seat getting a pedicure… not a pleasant experience. I’m not sure I’d come back here.

I don’t gets nails done very often, just special occasions, so I don’t have a regular place I go to. I looked up this place and was pleasantly surprised! I walked in on a Friday evening and was helped right away. The salon is very nice and clean looking. I was also happy it was well ventilated, as I am 7 months pregnant, I was worried about fumes. I got a basic pedicure with a salt scrub and it was about $ 24. The woman who helped me was very friendly and did an excellent job. I think I will be treating myself to pedicures more often now!

This place was amazing! I called on a Sunday morning at 11 (usually a busy time in other places I’ve gone) and asked it there was time for a gel manicure. I was told I could come in 15 minutes after I called! Talk about great timing. I came in and even through it was my first time was treated great. My gels are even, not bulky, and after each step of the process I was asked to check each nail to make sure it was exactly how I wanted it! I had a broken nail and asked the line of my French tip to be a little thinner to match the rest and it was done! The ladies here were great! I will be back. I found my new nail salon.

I’ve had my nails done here more than a few times and i would say I’m consistently happy with the results.
This last time I got a gel mani and spa pedi for an event I was going to for the weekend and the man John who did my toes gave me the most amazing leg massage. I even told him after he was done that «the massage was amazing and I feel like a new woman» and he just shyly smiled and giggled. Cute.
The older woman did my gel mani and asked if I liked the color (I got white) and I paused and she suggested maybe doing at least one more coat. I was very happy with her clean lines, no gel on the skin, and the white was completely opaque.
Another notable trip here I was leaving to visit a girlfriend across country and was running a little bit behind schedule. I came in right when they opened not expecting it to be busy but they didn’t have too many nail techs there yet and the one who was there had a scheduled appointment. I told them never mind but they asked if I could wait five minutes and sure enough, five minutes later two younger ladies walked in and got straight to work on my gel mani and gel pedi. I told them both its okay if they don’t do a massage because I needed to leave by 10am. Not only did the girl doing my nails confidently assure me that they would have me out of there on time, but they finished 10 minutes before! And even with a short massage! And I might even add that it was one of the best nail jobs I’ve ever had. Next time I go back I have to ask for her name. She did my Mom’s nails last week when we were there and she’s a nurse so she washes her hands a lot and they still look amazing.
Can’t wait to go back next month, lol.

Ask for Kim! She is the BEST! The salon is smaller then most! But the service is top notch! Very clean and professional. A hidden Gem worth trying My 4 yr old also LOVES this place

Might be the most relaxing pedicure I have EVER had! One of the male staff did my pedicure. Oh em gee. Highly highly recommend! Second time in here and all the staff are super nice!

I love this nail salon. I’ve gone to so many and they never worked out. Until I found this place! The staff is so sweet and offer free water when you get your nails done. Every time I’ve gone they have done a great job on my hands and feet. I’m kinda picky with designs and so far no matter what I want they try and do it and it always turns out great! They also do a good job on waxing. They take their time and make sure your eyebrows look good before you leave, unlike other places. On weekends it can get busy so call ahead for an appointment!