Mailbox It

I have used this place for two years now and have been very satisfied with the customer service and what they offer. I have had notary services done as well as tracking shipments and all has gone well. Her notary services are cheaper than others in the area and she was able to drop what she was doing and perform them immediately. I am giving only four stars because the storefront is quite in disarray and a little unorganized. Don’t let this for you how are she knows what she’s doing and very efficient at it.

This place is so unprofessional and uncoordinated. I used their shipping services for 3 day delivery via USPS. When I asked for a receipt/​tracking information I was told I would have to pay more. So, I let it go. That was probably the first mistake. The box made it to its destination with postage due for about the same amount. My recipient was told the postage was never paid and the weight of the box was Identifed as a 1lb shipment instead of 11lbs. Therefore postage was due. When I returned to Mailbox to explain we had paid for the shipment twice (once to mailbox it and once to USPS) she stated she made a mistake but would only give me partial credit (25%) less because they would have to file a claim with USPS for reimbursement. I told them it was not correct what she was doing because I paid for the same shipment twice and I was told that the recipient should have sent the box back so they could research and as needed rectify the error. Lesson learned. If I would have paid cash I would have been left out about 25% less then what I had paid and we ended up paying double for the same package. It is now in the hands of my credit card company for dispute. Customer beware!

This is really a hidden gem. It’s hard to find because it wasn’t assigned a suite number (it’s «Located in East Lake Village Shopping Center. Left of VONS and next to the Cleaners. «), and the store looks disorganized, but don’t let that put you off. Ruby is excellent and provides professional service. I went in there for fingerprinting and she not only charged less than everyone else ($ 20 cash/​$ 24 credit vs. $ 30 – 40 at other places), she worked with me when we discovered it was ambiguous which category my prints should be in. Instead of just picking one arbitrarily, she held off the report until I could confirm with my requesting agency and called her back. Come here — you won’t regret it!

This is a great place for all your needs. Ruby the owner is a super nice lady and goes out of her way to help customers. Thank you Ruby