Smooth Moves

My move was at 8am today. At 7:15am, I receive a call from Frank, cancelling. He made up a fake story about the driver was in the ER all night and he needs sleep now. Then he said «thats why 2 guys can’t make it». I said huh? I live in Maryland. He said he and his wife are in Virginia right now anyway. What? At least be honest if you’re going to cancel. I said what can you do for me now? He had no suggestions and made no attempt to remedy the situation. I cannot believe the audacity. Do not use these movers. Frank had good communication before today so I had no idea to look for these reviews.

I wish we had read the reviews here instead of the ones on their website. My experience is similar to the ones listed below. We had the signed contract. Everything was ready. The day of the move, the first phone call was that their truck’s brakes were not working properly, so they had to bring a smaller truck. We okayed it. The next call was not from the person we had previously spoken to. The man said he was one of the movers and the job was cancelled due to weather (hard rain). Then … nothing. No responses to our increasingly frantic phone messages and email messages. No idea whether it would be rescheduled for the next day or ANY day. We’re left in a house where 99% of everything is already boxed up and are down to just bare furniture, no food, and electricity due to be shut off the next day. I had to call another moving company, and when I explained my situation to this 2^nd company, he said, «Let me guess the name of the company that cancelled» and said, «Moving Made Awesome, right?» Apparently, like others state in their reviews, cancellations happen often enough that even the OTHER moving companies are aware of it!
The dictionary definition of «awesome» is: extremely impressive or daunting; inspiring great admiration, apprehension, or fear. I would say their name is correct, then, because of the FEAR and APPREHENSION induced by their actions. We’ve had to change the date of starting our phone, cable, and internet service because we won’t be in the house on our scheduled date.
P. S. It will be interesting to see if the owner responds to this post sooner than responding to us IN PERSON about the cancelled move.

Once again thank you to Unilocal for providing a venue for consumers to share their experiences with certain businesses. It’s an invaluable gift. I’m pleased to say that I am now resettled comfortably in my new location… but I had to fire awesome movers in order to get where I am today. It concerns me that Jared aka boss reverts back to claiming a high rating on Angie’s List which unfortunately no one can read without first paying a fee to belong. I have no intention of putting good money after bad money to see if he’s telling the truth or not, I read many of his lies on Unilocal and several other consumer sites. He answers his complaints in a sarcastic and arrogant manner and, at least in my case, was less than truthful. Angie’s List has its place in a review system but Unilocal allows us to share reviews without having to pay our way in. This is an invaluable resource for consumers. Kudos to Unilocal. I would be proud to be a part of your work force. I took the time to read all the reviews from awesome movers and saw that each time someone had a complaint, Jared the boss boy, would, without fail, write back with childish sarcasm, witless humor and a lack of transparency. Truly after speaking with him so many times and then reading his responses I recognize that they do not match in either tone or content, which has led me to suspect that, although, he may have the brawn to lift a bureau he lacks the education to prepare a respectful, honest, and educated response back. His answers are filled with venom, sarcastic, anger… and at least with me… extreme dishonesty. comment. I don’t wish him harm I do however hope that if he wishes to remain in business at all… He grows a conscience quickly.

This entire company is HORRIBLE. From their movers to their customer service! Whatever you do, do not hire them. Their prices seem reasonable but they will find at least one way rip you off, if not more.
We hired these guys to help us move because their rate was very reasonable. NEVER AGAIN! They did an ok job of packing up our stuff but ignored our instructions on how certain things should and should NOT be lifted. They damaged our gas grill because of it. Then when the time came to drive to our new residence the movers TOTALLY IGNORED our directions and, although they left 15 minutes before we did, they conveniently (for them) managed to arrive at the house 40 minutes after us!!! In the meantime, numerous calls to the cell phone number they provided went unanswered. When they finally arrived they were like, «Which way did you guys go???» We were fuming!!!
Next issue was with the piano… they broke the music stand off the top of the piano and then accused us of removing the stand before they arrived when we asked. It’ll cost $ 150 to replace it.
Billing…OF COURSE they charged us for extra time it took them to travel even though they ignored our directions. And when we question their billing it took us a week to get a real person on the phone and another week to get a call back.
i’m telling you, these guys are scam artists. If i could give them a negative scoring I would. DO. NOT. HIRE. THEM!

If I could rate this company at «0» stars, I would! DO NOT HIRE THIS COMPANY! I had gotten a quote that was very reasonable and affordable for my budget. I had email and telephone exchanges with Jared and everything was set. Then on moving day THEY NEVER SHOWED UP! I received no phone call, no email, nothing! I called both the 888 number and 717 number and all I kept getting was voice mail. My boyfriend ended up moving all of my stuff in the rain with his open-​bed truck. Thankfully, this was an in-​town move and that none of my things were ruined. My 2 – 3 hour move turned into a 4 day and about 6 trips in his truck.
I never even received a phone call after all my voice mail messages I received.
DO NOT HIRE THIS COMPANY! MOVING MADE NONEXISTENT IS MORE LIKE IT!

We used this business yesterday. The movers (3) were on time basically as they said between 8 and 9. They showed at 9. Three guys for a 2 bedroom apt took them 3 hours to load up the truck. That wasn’t terrible although we’ve used people who took considerably less time. Of course, we were then charged for the time for driving to the new place which was 1 hour and 15 minutes away but took them 1 hour and 45 min. Unloading the truck is usually fast so I figured another hour and a half maybe with 3 guys. NOPE…3 hours to unload the truck and… we didn’t have them bring anything to the basement which would have added another 2 hours probably. We had them unload the boxes into the garage instead. Still took them 3 hours. Then we had to pay for another hour for them to get back to their home. Altogether, what should have been 6 hours turned into 8 hours. The guys were small and obviously tired. One was so thin that going upstairs with the furniture, I thought he was going to drop it or pass out. These were not the «professional movers» we expected except for the one in charge. He was very nice and courteous to us but in the end, I wouldn’t use this company ever again. I think they purposely took their time to add on more hours. Also, if you use your charge card, they actually charge you an extra 4% on top of the bill to use it. I couldn’t believe it! Apparantly, it’s just like the receipt thing above. No one ever told me that I couldn’t write them a check when I inquired about the move. When it came time to pay and I only had 6 hours of cash, I tried writing a check for the rest and the owner was more then rude. Sincerely, I’ve not been treated or talked to like that from a business before. Of course he was great before the move when we were looking. He needs a course on customer service. Our furniture was not damaged but we found out only today that they left some things in the basement of the old house that they were supposed to take. I have no idea how we are going to get those things now. My fault I guess cause I should have checked the basement.