Firestone Tire & Service Centers

I visited this Firestone on December 15, 2014 after getting a flat tire on my Nissan Rogue during a business trip. I had been planning to purchase new tires soon so I opted to get a whole new set while I was there. After they’d installed my new tires, the mechanic told me they’d found a problem with my front left ball joint. He said it was extremely loose and warned me that it would be dangerous to drive with. He advised me to get it fixed right away, and that they could repair it for $ 500. I was concerned since I had several hundred miles to drive that week before heading home. I made a quick call to my mechanic back at home, who my family has had a relationship with for a decade. Our mechanic suggested I get a second opinion before spending the money. I took my Rogue to a Nissan dealership up the road and explained the situation and they agreed to take a look. After a 5 minute inspection, the dealership told me there was absolutely no issues with my car. The ball joint was tight and in perfect condition. The mechanic I worked with actually said, «I would drive this car anywhere.»
It’s appalling that this business would lie and attempt to con me out of hundreds of dollars. I’m a girl in my early twenties with limited car knowledge, far from home, and they clearly thought I’d be an easy target for their dishonesty. I’m so thankful I took the time to get a second opinion.
In their lobby, Firestone has a quote that reads «I believe fundamental honesty is the keystone of business. –Harvey S. Firestone» What a joke. Do not trust this business with your vehicle.

Thank You Thank You Thank You,
My boyfriend and I, from Old Orchard Beach, Maine visiting family were in a rental car over Labor Day weekend and got a flat tire at around 4:30 pm on Sat. I called AAA and they said to call the rental car company. I called the rental car company and they advised me to go to the Firestone Tire Center because they had a contract with them. When we arrived it was after 5:00pm and they were very busy. The manager also told us that the contract they had was with the car rental company in Ohio. We had rented the car we had in Pennsylvania. The store manager and his empolyees went out of their way by making calls to the rental car company for us and they changed the tire by 6:00pm which was closing time. These gentlemen were knowledgeable and skilled and saved my boyfriend and I many hours of frustration had we had to wait and try to get the tire fixed the following day. With their professional help we ended up having a fun evening with family members and enjoyed the rest of our holiday weekend.
Thanks again, You guy were great!!!