Pep Boys Auto

We were in the middle of a road trip, driving back from Mexico to northern California, when I hit a huge pothole and my tire blew on the highway just a couple miles south of the border. Thanks to the help of kind locals in Mexico we were able to get the spare on and cross the border. It was a Saturday afternoon and we still had 200 miles to drive that day. I didn’t want to drive the rest of our trip on a spare, especially with the rainy weather, so we went into the nearest big town to buy a new tire. We found Pep Boys in Yuma, and they were absolutely fantastic! We walked in expecting it would take a really long time without an appointment, I was so wrong. They had a few cars ahead of us, but we were in and out of there in about 2.5 hours! I ended up buying FOUR new tires (I was due for them anyway) and the price was $ 200 less than I would have paid in California! The staff was great and super helpful — if I lived near Yuma I would definitely go back! Thanks, Pep Boys!!!

Raul and his crew were very helpful and quick.
A plastic panel under my car started to come off between El Centro and Yuma. I took the car in, and found out the panel was too far gone to be reattached. They removed it, wrapped it up, and put it in the trunk, before sending me on my way quickly and efficiently. And this was done for free!
And to top it off, as we got into our car, a passing Pep Boy tech wished us a good day. Their friendliness was a great way to cool off on a really hot day (108F).
Thanks again,
Dave.

So thankful for great customer service at our Yuma Pep Boys. Danny not only gladly looked up to see if they carried windshield wiper blades for my Lexus but also set them aside and then installed them when I came later to make the purchase. Thanks! Alees

1) I needed to have the fluids/​filters of my diesel truck changed, however — this National Chain did NOT have tools to check/​change fluids in my transmission nor could they replace a water pump I brought to have replaced… because it was DIESEL! I also ordered 2 new tires for my truck, that were a special order due to size and required towing capacity.
2) I arrived promptly at the designated time — spent my Sunday in a very uncomfortable waiting room, while my truck was on the rack and largely ignored. Waiting room is 12 hard plastic chairs in the store — no TV, only auto magazines — outdated.
3) I had requested synthetic oil be used. I was told they didn’t have enough in the store, but could use regular oil. When I questioned the advisability of changing from synthetic to regular oil on the engine life — the «mechanic» looked at me like I had grown horns. He finally went back into the store room and found synthetic oil.
4) I ordered 2 new tires on Saturday — told to bring the truck in for service on Sunday. I was told the tires would arrive Tues. or Weds. and I would receive a call to install. Thursday I called, they «forgot» to order them, but would do that right away. I waited another week, no call, so I stopped in to inquire if my tires were in. You guessed it… no tires. I then requested my money back for the tires, although they wanted to quickly call Phoenix to try and arrange shipment, which I declined. The manager was very inexperienced in crediting my card for a refund on tires — needed assistance from another manager and approx. 15 minutes for the refund.
5) I had requested at the time of apt. set up to have my air conditioning looked at, and fully explained the problem. I was told it was «just fine» — but, no ac beyond 15 mins of use — the reason I had requested they check to begin with.
6) I now need to waste another day or more to have my transmission checked and fluid changed, and obtain new tires for my truck, as Pep Boys was unable to perform this service. I will also need to have my ac unit serviced by more qualified people — 120 degree Yuma Summers are NOT the time to be without ac!
I would NEVER recommend this particular provider to anyone!