Kaufman Eye Institute

HORRIBLE! Don’t go there! I went to the Wesley Chapel office with a very painful eye problem and first saw Dr. Gstalder. I waited almost 2 hours in the lobby. Chelsea was the front desk girl there, she was helpful and nice. Then the nurse wasn’t very friendly (dont remember her name). The Dr. was very mean, gruff, and had horrible bedside manor. He was very rough when he touched my face or eyes and made me feel very uncomfortable. He seemed rushed and distracted. He was interrupted 5 times by the nurse regarding other patients. He didn’t explain anything to me about the cause, treatment, and prevention of the problem I was having.
I had to come back the next day and I saw Dr. Parker. He was much better, but still was cold and unfriendly. The nurse this time was great. I don’t remember her name but she had a slight accent and seemed to be of Eastern European decent. She was very friendly and nice and answered all of my questions and explained things to me. Dr. Parker seemed very knowledgeable and answered all of my questions. He wasn’t very friendly though. His instructions for the eye drops were different than Dr. Gstalder’s, so I was confused.
The worst part about going to the Wesley Chapel office was dealing with Gail. She is by far the RUDEST front desk staff person I’ve ever talked to. She was very rude, mean, had an attitude with me and lectured me on the phone. Every time I tried to make another appointment, it was impossible since there is apparently only 1 dr in the office 1 day a week for a 2 hour window. Since I couldn’t take a ½ day off work to drive to a different office in another town, she gave me attitude.
I wont be going back. And it’s a shame because I was going to get contacts, glasses, and even consider lasik eye surgery with them. Now I will be taking my business elsewhere where the patients are treated better and the office is more accommodating to working professionals schedules.