Colonial Launceston Quality Hotel

WOMEN TRAVELLING ALONE, BEWARE!!!
I am a female Sales Rep who travels alone for work all throughout the year, staying at numerous hotels around Australia.
NEVER IN MY 5 YEARS ON THE ROAD HAVE I EVER FELT AS THREATENED TO BE A WOMAN TRAVELLING ALONE, AS I DID AT THIS HOTEL.
First of all the chain lock on my door wasn’t working — I stuffed it with wet toilet paper to stop the chain from dropping out.
I woke at 10:30pm to noise at my door, I had received a seedy booty call note from a fellow guest who I had no previous encounter with. After midnight, someone (who I can only assume is the seedy fellow guest) rang my door bell and hung around out side my door talking to his friend.
As I was alone, terrifed and knew that the chain lock is not working, I call the night security number.
I got told by the night security guy that he would call the seedy guests room and tell them to be quiet. I stressed that as I am alone, uncomfortable with the entire situation, the lock was not working and that I would like to change rooms immediately. I was told that this was not possible as because it was after midnight «Reception was shut».
I thought I may have been speaking to an off site security guard who may not have access to reception. He said not to worry as they’ll «probably leave you alone». I reluctantly accepted that answer as it was nearly 1am, and they were outside my door, so I wasn’t going out there. The seedy guest and his friend were outside my door until 1:30am. My heart was racing and I didn’t get to sleep until well after 2am.
The next morning I went down to reception and told the female receptionist about the previous nights ordeal. She was horrified and said that I should’ve changed rooms. I said that I rang the night security number and was told that this wasn’t possible. She said «What? Who told you that? We have a key in a safe outside reception, just in case someone needs to change rooms during the night» … I was livid!!! She said that she was terribly sorry and that she would get the owner to call me.
I received a phone call from the owner that morning… turns out it was the same guy who I spoke to on the security number at midnight!!!
He was very apologetic in the morning about what I went through, BUT DID NOT HELP ME WHEN I WAS IN NEED!!! He said that he thought it was a «full house», this sounded like a weak excuse, he is the owner and should know exactly what is happening in his business. Not acceptable. He said that he would call the seedy guest’s boss to let him know what had happened, and he also offered me a free breakfast and upgrade for the next time I stay!!! What a joke.
I WILL NEVER STAY THERE AGAIN, AS I DO NOT HAVE FAITH THAT THEY WILL LOOK AFTER ME, OR THEIR OTHER GUESTS IF SOMETHING GOES WRONG.
How this whole situation was handled was absolutely appalling.
The hotel can not control what people will do, but they can control how they deal with it.