Hilton Garden Inn Brampton

Honestly I shouldn’t give this place that low of a rating, but their customer service really pissed me off. Don’t get me wrong, beautiful hotel, rooms are nice, they have a nice lobby and everything. However, there were 4 of us sharing a room and you always have a few people that like to take a few showers a day (me being one of them) whenever we asked for more towels they wouldn’t give us more towels unless we gave them the used ones first. I was legitimately in my boxers and they guy who came to the room told me he can’t give it unless we give him the used towels first, and guess what? All the used towels were in the bathroom and one of my friends was taking a shower. We had to wait for him to get out of the shower so we could give the used towels and then get the new towels. I’ve never had this issue at any hotel in my life, and I’ve been to hundreds of hotels. Honestly, I don’t think these guys lived up to the Hilton name. I’ve been to Super 8s with better service. This was just one of many customer service issues I experienced, I’m actually going back to Toronto and I saw this hotel come up and I purposely passed it up due to my past experience. Again, I’m one guy that’s complaining I’m sure others have had better experiences.

Very clean and great working staff here. They gave us a 2 hour late check out with no hassle at all and made any accommodations that we needed. The hotel is located near a bunch of great restaurants and is worth every penny that they ask for. Clean worth the money and value. Didn’t eat here but the food smelt really good.

We had a great experience here at the Hilton Garden Inn. We came in from NYC for a wedding, where there was a church ceremony about 45 minutes away but the reception was later on at the wedding/​event hall right next to the hotel. We had stayed at a Hilton Garden Inn in April, during our trip to Washington DC and loved it. Free large parking lot. Free WiFi. Huge beautiful lobby that has a ²⁴⁄₇ pantry that has many convenient-​store type items, including snacks. There is a restaurant in the lobby as well that opens for dinner, but in the morning they offer a breakfast buffet for about $ 13 per person. We did not get a chance to eat there, but other relatives staying there did and they were quite happy with it. Check in was painless and the room was wonderful. We got both Fri and Sat for $ 107 for a 1 Bedroom Room, which has a separate living area with a pull out sofa bed (not very comfy) and a flat screen TV in both the living room and the bedroom. Bathroom was wonderful and stocked with nitrogen stuff, which is definitely a welcomed change from the regular hotel crap you sometimes get that leaves your skin dry. Small pool and fitness area on the main floor. Pool area was nice, with lounge chairs and the pool ranged from 3 — 4.5 feet deep. Not the biggest, but more than enough for my 4 year old to enjoy himself. Two elevator, 7 floors I think with about 15 – 20 rooms on each floor. Never had to wait long for an elevator. Check out was easy, as with most hotels, your bill is slipped under your door in the morning of your check out and you just drop yours card keys off at the front desk when exiting. Another great experience at this chain once again. Recommend to any and everyone.

Favorite place to stay when I’m in Brampton for work. Rooms are nice. Free wifi, fridge and microwave. Also has great food here

I really enjoyed this hotel. The rooms were very nice, bed was comfortable, jacuzzi was good size for two people if you’re into that, the rooms were large and the hotel was quiet.
There were a couple things I didn’t like and I will mention those now.
I go to hotels a lot and this was the first hotel that actually charged my credit card a deposit instead of just having it on file — not a huge deal.
It’s in a very isolated area so you can’t really go walk and get food.
The blinds don’t close 100% but it’s not a big deal if you’re on a higher floor.
Breakfast is not included and it was rather expensive!
Things I did like…
The shower was amazing… Multiple jets in the shower. Again easily a two person shower.
It was very clean in the hotel.
They give you nice shampoo, face cleanser and even mouthwash instead of the normal stuff no name you get in other hotels.
After about 15 minutes of being in the room, they actually called us to make sure we were happy with the room.
It was so quiet in this hotel and I didn’t even see another person the whole time other than the workers.
Wifi was free! Unlike some hiltons and embassy’s — I didn’t have to pay $ 10/​device daily.
For Brampton hotels… This is definitely my favourite.

This is one of those experience I would like to forget with Hilton. We stay at Hilton most of times but with this experience I am thinking may be not again. Dana front desk employee customer service was sub standard. She does not communicate well, we booked 2 days through Orbitz, and she gave us room for accessible guest room– reserved for physically handicapped, which we did not reserve in the first place. Does not tell which way to go to find the elevators, out of 2 guest room keys only one was activated. So all round it was not a good experience.

The rooms are very nice and the amenities are great. The Keurig in the rooms is a nice touch for quick and easy coffee or tea to get the day going. The restaurant does a nice job for breakfast and dinner. Very easy access to the airport and convention center.

Accommodating staff, good rooms. Best of all the restaurant makes outstanding steaks. Only knock on it would be wifi coverage. I was on a corner of the 5^th floor and coverage was spotty there. All things considered though, great value and outstanding service.

Our stay here was so relaxing and enjoyable. Upon arrival the front desk staff was accommodating to my room preferences and very helpful. We had clothes sent to be pressed the night we arrived and we received them back promptly the next day. The breakfast was included in our room rate, but is not a complimentary breakfast included with all room rates. There was cooked to order eggs, vegetables, bacon, potatoes, plus a continental side with cereals, oatmeal, fruits and more.
There’s an attention to detail with cleanliness in this hotel. I’m observing an employee wipe the tops of each picture frame in the lobby right now.
James, our waiter at breakfast this morning, was very friendly and attentive to our every need. Outstanding service James!
The location might not be suitable for you if you don’t have a car, there isn’t anything close except for industrial businesses.
Our experience was excellent and I would gladly stay here again.

This hotel is isolated. We had an event at the Pearson ConventionCentre right next door. The was the only close amenity. Nothing else is walking distance. No shuttles anywhere. Closest restaurants or stores a 10 minute drive on a busy highway.
No hot tub but the pool and gym are as expected. Internet was free but incredibly slow.

Really nice hotel. Check in was excellent. Fast and helpful. Getting here to and from the airport is easy. Not really in a prime location but I enjoyed the peace and quiet. Rooms are really clean. Everything was top notch. Only thing I wished to have checked out was the restaurant and pool. But next time, i don’t mind returning when in Brampton.

Super helpful staff — clean location
Would certainly recommend to anyone staying in the area

I recently stayed at this HGI, which is close to YYZ (only about 4 miles away). Not much around, but convenient to 407 and other highways. Newly built, it has a great modern industrial décor. The rooms have crisp, good smelling, clean linen. The condition of the room is excellent and the hotel associates are very nice and helpful.
The rooms have…
* Exclusive Serta Perfect Sleeper® Mattress
* Herman Miller MIRRA chair and spacious ergonomic work desks
* 37″ HD LCD televisions — all fibre optic digital Channels
* Complimentary wireless high-​speed Internet throughout the Hotel
* In-​room hospitality centre with refrigerator, microwave and coffee maker
* Two telephones with voicemail and data port
* PrinterOn remote printing services
* Complimentary in-​room coffee/​tea
* Complimentary Neutrogena bath products
* Complimentary newspaper
Overall a great place near YYZ, nicely done and a departure from the basic HGI setup and décor…
Free parking too !!!