Dick’s Lumber & Building Supplies

When you deal with Dick’s Lumber you know you are dealing with professionals. They know their products, give great advice, don’t upsell and provide friendly and prompt service! Way better than Home Depot or Rona.

On February 10^th, 2015, I purchased a custom-​made front door from Dick’s Lumber (Burnaby, BC) for a total amount of $ 8795.29 including installation.
When it arrived from the States, the door was damaged due to the shipping. The installation company was recommended by Dick’s Lumber, whom I trusted. They refused to exchange the damaged door for a new one and instead, tried to repair it on the spot. In the end, they did not fix the door and until today, July 5^th, 2015, the door is still damaged.
I have already paid for the door in full before the actual installation.
The condition of the door is very poor and it does not look like a new door. Since the first installation, the door has been taken out and put back in at least 3 times by another installer recommended by the store manager at Dick’s Lumber (Burnaby, BC). They did not fix it.
I called Dick’s Lumber (Burnaby, BC) on June 18^th, 2015 at 12:05pm. The store manager blamed both installation companies for «not doing a good job» and that it was «none of their business anymore». He then said that he already did his part and the problem had nothing to do with him anymore. He then hung up on me while I was still talking to him.
This is NOT how «the largest contractor building supply company in Western Canada» should treat its customers.
I thought I could trust Dick’s Lumber and use the installation company they recommended. Am I the one at fault for using the installation company that they recommended? Does this problem have «nothing to do with Dick’s Lumber»?
Dick’s Lumber and the installation companies have yet to do anything to fix the problem.
I feel like a reputable company cheated me. I listened to their professional advice, hired them to put up a new door, and trusted that they would follow through, leaving the customer satisfied.
I am disappointed.
I don’t know what I can do about this. Do I just forget about my years of saving up $ 8795.29?

The tough part of my job (sarcasm) is seeing clients all day, is visiting new places for prospecting as well.
Thought they were only lumber but also your basics like Canadian Tire without the kitchen stuff, and Home Depot without the stoves, etc. The retail side is a decent size, great for the handyman/​woman.
You come here to build a custom home so that’s the best part: they’re specialists in this, especially buying wood.
And also great to support Canadian too.
Amex good.
plus another tip: good place to use the washroom in an emergency Lol.

They have lots of wood, if you are so inclined.
They are right next to Home Depot if they happen to not have something you desperately need.
They have really great prices and a knowledgeable staff… what more do you need?