LensCrafters

Located on the ground level of Metrotown right by the bus depot. I’m at a toss up with liking or disliking this store. The store is big, well lit, and tidy, good selection of eyewear, a BIT on the pricey side, conveniently located in an easy to get to mall … however the service is lacking.
The selection of glasses and sunglasses is pretty good, but I just can’t get over the service. I’ve been here a few times before making my purchase (at a DIFFERENT LensCrafters). It seriously depends on which sales person you get. That alone can determine whether your experience at this LensCrafters is phenomenal or just … blah … or even … WTF?
Would I recommend this to friends and family? Maybe … maybe not … it seriously boils down to the service I received. This is the closest location to where I live, but I ended up driving further out to buy the sunglasses I wanted.

I was very impressed with their customer service. They attended to all my needs :) I highly recommend coming here.

In terms of transparency, it’s a joke: their 50% off lenses just means they quote you a heckuva lot higher to give that appearance. Quoted me $ 450 for my high-​index lenses, after the discount. They’re normally $ 400 anyways.
But give them 4 stars for big selection, big store, and lots of lighting. Gives you the browsing experience and able to walk around compared to those dinky optical stores on Robson.
Still a bit surprised they would carry Prada and Tiffany’s here.
Provided you have a general prescription, you can expect to have your lenses made in an hour. I’ve never had that fortune even as a kid, lol, started wearing glasses in Grade 4.
Located ground level at the mall, by the bus loop.

Walked in here wanting to buy new eye glasses. There were 6 staff standing around and not a single staff acknowledged us or offered help because they were too busy chatting.

Back when I wore glasses, not too long ago, these guys were great in repairing my broken glasses immediately, however, you get what you pay for. In other words for the 1 hour turn around time it was $$$ but they were there for me when I needed my glasses repaired and for that I am thankful. I agree that their sales people were pushy as she was very persistent on me updating or changing my frames (up selling me). I just used this place for an emergency repair, nothing else.

Quick. Not cheap.
The bad — not half as cheap as they make it seem. Beware of the aggressive upsell on add-​ons for your lenses. Don’t give them your mailing address, unless you fancy endless junk mail.
The good. 1 hour service. A nearby optometrist who is an optometrist.

Bought glasses from Lenscrafters 7 months ago, and lenses got scratched up and blurry, took them in and was told nothing could be done except buy new lenses. I used Armour Etch to remove the «protective» (and UV) coatings and the scratches are 95% gone and i can now see fine with the glasses. Seems the coatings were the problem. Is this an industry wide «practice/​scam» to sell more lenses? I won’t be getting coatings again, and i wont be buying glasses from Lenscrafters.

Misleading. The optometrist has a sign saying eye exams available when it is not true they are just trying to suck you into the store to make an apointment for the future. I complain to Lenscrafters and they say its not their problem it is the doctor. The sales at lenscrafters metrotown the same misleading signage «big sale» always exclude almost anything you would really want. Prices are high. Pushy aggresive underinformed sales staff. Stay away.

I’m not sure why I keep coming back. They consistently have terrible service and the selection isn’t that good. My last experience really takes the cake though. I found an adorable pair of glasses when I was window shopping, fending off the over eager sales ladies so I decided after a while to buy them. Things went okay, except the information they had was totally out of date, I’d been there twice in the past 4 years but somehow the lost all that information. I didn’t think much of it, I gave them my updated address, phone number etc. They told me it would take 7 – 10 days which is a very long time if you ask me.
After 8 days I get a call and I’m pretty excited for my new specs, I come in the next day. I don’t wait long and the women grabs my glasses. She hands them to me, very smudged, I mentioned it and she didn’t even offer to clean them, so I wiped them myself. I then tried on the glasses… man, it was atrocious. It was extremely blurry, there’s no way I could see with these. I told the woman and she wouldn’t take me seriously, «Oh sometimes it just takes a while to get used to a new pair of glasses» «No, this is like, really bad» «I know, I have a dozen pairs at home and every time I try a new pair it takes a while to adjust» «I honestly can’t see with these» «Let me adjust them for you, do they fit okay?» «The fit isn’t really the problem» «They don’t have nose pads, that can take a bit to get used to» «I don’t think you understand, I really can’t see with these, I see infinitely better without them» «Well try them out for a bit, you have 90 days to see how you feel about them» «It’s within 90 days right now, isn’t it?» «Of course, you can just go next store and we’ll update your prescription.» If I weren’t ill at the time I might’ve given the condescending sales lady a piece of my mind, but I just wanted to go home.
I go next door, get my eyes checked, the doctor looks at the glasses they gave me and agreed that they were terrible. I left with my prescription and went back to Lensecrafters to set everything up. During the process I mentioned how they somehow lost my prescription from my last visit and the girl was unsympathetic, didn’t seem to care. What? Do things like this happen all the time? That’s not exactly professional! She again said that it would take 7 – 10 days, by this time I was fed up. «Really? Because I waited 7 – 10 days for these ones and they don’t work» «Well, we can’t make it any faster because we have to order the lenses.» I do eventually get my glasses, much quicker than last time and they’re perfect, but I’m starting to wonder if it’s worth all the trouble.

Same thing here, I like the Lenscrafters because of it’s location — near the mall entrance from Skytrain and adjacent to Metropolis Eyecare Centre. But they hit and miss, the sales staff was attentive but kept on urging to get their promotional offer. Then it took a while for them to process payment so I was not able to get the glasses on the same day as the mall closes early. When I went back to pick it up, I had to wait for 30 minutes more because they said they have mistakenly lined up other requests before mine. On the plus side, I was approved for the 12-​months to pay option but I have yet to see the billing statement.

I kind of like this Lenscrafters. Even though its in Metrotown Mall, it’s right inside the doors (by the SkyTrain and bus loop), so that I can get in and get out fast. They have a good selection of glasses at all price points, and will also clean and adjust the glasses after purchase, no receipt required.
When I was buying my glasses, however, I was a bit annoyed with the salesperson. She kept pushing and pushing on some lame sunglasses offer they had going on, so much that she screwed up my health care benefit discount, and forcing me to make a separate trip to have it corrected. Focus on the transaction at hand, people!
Since my eyes were so uniquely screwed up, they needed a few days to order the lenses and make the glasses. Here too, they seemed to forget to phone me. When I called to follow up, the manager left me on hold so long that I figured they’d probably forgotten about me waiting. To his credit, he did phone me back to tell me my glasses were there. The customer service can be spotty, and you need to be assertive with them.
I’m not sure if I would go back to them on my next pair of glasses — except for the fact that I’m lazy and they already have me and my crazy eyes on file.