skoah

Crap products and incompetent staff. Got a horrible rash due to their products. Low quality products.

My pregnancy has completely dried out my skin, leaving me searching for a solution. I am an avid Skoah user and figured it was time to mix up my product routine.
I have been here twice in the last 8 weeks for the Facialicious Facial and couldn’t be happier with my results. I had the same aesthetician both times and luv her! She has a brilliant personality and has helped me sort my skin out — no more blemishes and back to hydrated! She is also super knowledgeable about the products and helped my mix up my routine to get the extra hydration I needed.
The Facialicious is amazing by the way. 75min. of deep cleansing, masks, arm, leg, shoulder and head massage bliss. Recommend it for anyone! I’m looking forward to when I am further along in my pregnancy to try out the Tummy Mummy facial.
I’ve noticed in other posts people have complained about the mall «noise» that makes it’s way into the treatment rooms; while I did experience some of this the first treatment, the second all I could hear was the lovely background music.
Already have my next appointment booked. Can’t wait!

I love Skoah! Soooo hooked. Their products are gentle and cool on the skin. I had a facialiscious yesterday and Jess explained as to how should I be dealing with my skin type. After the treatment, I can’t help (I know it’s wrong but.) to touch my face a lot. So smooth and soft! Definitely coming back!

Booked a «detox facial» to arrive and find out I didn’t really need what I booked so the facialist ‘Robyn’ did what would benefit my skin the most she really knew what she was doing and knew a lot about skin care. I got a facial massage with their aha mask and deep exfolianting mask. After the facial which left me skin feeling and looking instantly amazing she took the time to go thru my skin condition and explain what products would be worth trying. Already booked my next facial! Didn’t feel like she was up selling or being pushy at all. I been to many places to get facials and often feel like the people are a little pushy or even snotty not at this location.

I went to skoah for my facial, brow wax and tint today. I will start off my saying this was not my first experience having these services done. Now saying that I feel extremely confident posting this review. I am beyond excited and impressed with my services today. Robyn was extremely particular and so kind. I feel amazing and I would recommend her to anyone I meet. I will continue to go back every 6 weeks not only too maintain and take care of my skin, but too also enjoy the laughs and good time. So I will finish off by saying please if you haven’t already go to see Robyn for your needs she will definitely not disappoint you.

As others have said, this was a truly MEH experience for me.
A girlfriend comes here religiously, and while she doesn’t have the nicest skin — she swears by Skoah and calls them her skin gurus??? Hm.
We made an appointment together and I was running a few minutes late due to traffic. The receptionist was incredibly rude when I called in (15 mins ahead of my appointment start time) to let them know. She said they would «do what they could» depending on how much time they had left when I finally got there. I was so put off right from that moment. As a consumer, I am aware that my lateness takes away from my treatment — if they HAD to tell me they could have been a lot nicer about it. I did not need to get sniped at right off the bat.
I hustled into my appointment and filled out my paperwork which was tossed across the desk at me. I kept a smile on my face and hoped that my actual facial would help melt away some of the newly added stress. Let down again… A few other people have mentioned the mall noise, and yep, it was extremely easy to hear. Screaming babies, laughing groups of girls and parents scolding misbehaving children; they all might as well have been IN the treatment room with me.
The facial was some what relaxing, the bed was soooo comfy and warm. I melted into it right away. The treatment itself was ok, the girl doing my service tried to a few times to make conversation, but I wanted to relax and not chat. After her third or fourth attempt to ask me questions about the weather/​local sports teams she took the hint.
I have *very* sensitive skin, so I asked her (as well as filling out on the intake sheet) that no harsh acids/​harsh scrubs be used on my face. She said she wouldn’t but did it anyways! When she realized her mistake (after I spoke up) she quickly rinsed my face, but not her hands bahhhh… The result? Even after soothing moisturizers and calming lotions, I still had a huge angry rash on the left side of my face near my eye. In the days since my facial, it has gotten worse and looks like someone has punched me. Greaaat.
When we were finished, they tried to do the upsell to various products, but I declined — a little harshly in hindsight — because my face was stinging so bad. I paid for both facials (birthday treat for my friend) and asked to tip separately because she said her girl was fantastic. I tipped my girl 10% via debit and her girl in cash. The snarky receptionist made a comment that I was «weirdly generous to some employees». What the hell does that even mean?
On to the next, in my quest for a decent spa! I guess the key is to just say away from chains in malls!

Moved away from its corner location. Smaller store front now.
Liked how they have a facial just for men, the ‘mancial’ for $ 80, includes extraction. Better to make appointment.

I never realized Skoah existed until I recently visited Metrotown. My boyfriend was getting a haircut so I decided to kill some time by walking around. As I was going down the escalator, I saw a sign in the front of the store advertising a «free facial». I’m not the type of person to try anything for free but I thought I have some time to kill so why not?
I walked into the store and there was a staff member standing at the till and a group of other staff members chatting in the back. The girl at the till looked up at me, and looked straight back down. She did not greet me or make any further eye contact. You would figure it’s in the store’s best interest to not only greet your customer but also ask «Is there anything we can help you with?» Common courtesy you would say… I felt awkward asking for my «free facial» so instead, opted to walk out of the store.
I’ve never been a customer nor will I probably ever be. First impressions are huge and if you’re not willing to put in a good first impression, you will surely lose any potential business from customers!

I’m going to keep my review at two stars, but I thought it might be helpful to update that their products have wrought havoc on my skin, especially on the delicate eye area. I was suffering (suffering!) from red, tight, itchy, scaly, flaky skin that absolutely nothing would touch… except discontinuing with the skoah products. It was ugly, really ugly. Finally, a lancome eye cream helped to clear up the damage once my skin was allowed to settle for a few days.
I don’t have particularly sensitive skin, but prior to trying skoah I was singularly devoted to natural-​only products… and now I don’t know why I swayed from that strategy. Skoah products are really quite far removed from anything that could be considered natural or organic… petroleum features prominently. Ingredients that get top billing are:
hydrogenated polyisobutene (kleansing lotion and face kream [p.s., these superfluous K’s are hard to take seriously])
propylene glycol (kleansing lotion, face cream, and hydradew mask)
While these things are popularly regarded as safe, there is no way to escape the fact they they are petrochemical derivatives. So if that bothers you, don’t go to skoah.

***So hooked! Addicted to their products :)****
I received a birthday gift certificate for a quickie facial and decided it was time for me to use it. The receptionist on the phone was very helpful when I booked my facial, gently encouraging me to upgrade to a power hour facial for an extra $ 30. They don’t try to hard sell you to upgrade or buy their items, which I appreciated. It was more like information about the services they offer.
The day before my scheduled facial, I got called in to work that night. I called to ask them if there was any way they could reschedule me for another time and thought they would refuse, given that it was less than 24 hrs notice. I was delighted when they didn’t hassle me at all about rescheduling and let me come in at another time.
My skin trainer, Yolanda, was great, asking me questions to figure out what type of skin I have. She was very helpful, explaining what type of products she was using on my face during the facial as well as explaining afterwards what my skincare regimen should be.
I loved the bed for the facial. It was ergonomically supportive and reclined back just at the right angle. The room had a nice, relaxing feel to it. I did hear some «mall noise» that another reviewer complained of, but it just faded into the music they play. Unless you are ULTRA sensitive to noise, I don’t see how this would be really an issue. It’s all just white noise to me anyways.
The neck and scalp massage was soooooooo soothing. I was about to fall asleep at the end of the power hour. I was so relaxed!
After my facial, Yolanda had a list with some recommended products for my at-​home skincare routine. She was very informative and didn’t try to overly sell the products to me, which I appreciated. She had even marked down when I should use the products (morning, night, 2−3x a week, etc). As a nurse, I do this for my patients going home with a prescription so I really really liked the fact that Skoah does this with their products as well! I decided to try out their products at home and got the Kleansing Lotion and Face Skotion 30 to start. Both Yolanda and the receptionist reminded me to keep my receipt as they have a 60 day return policy — fantastic!
My face is now feeling nice and hydrated and soft. I’m now looking into their «Skin Gym» membership. $ 500 for 12 fitskin facials a year? I think I might be hooked. :) Skoah Metrotown, you will see me again soon, I promise. (I’m looking at my calendar and trying to decide when would be suitable to return!)

I started my «Skoah» experience back in 2010 back in Yaletown and it was fantastic. I had such a great experience I decided to return but this time to another location. I visited Skoah Metrotown July, 2011 and it was for a quick facial and the whole time I was not relaxed because of all the mall noise. The second visit was just a few days ago. I did the standard call to book a Facialicious appointment and specifically asked if the new location had a noise issue. I was assured the new location was designed with the issue in mind and was renovated to eliminate noise.
I arrived at my appointment at which time I was told there was a «new location special» and if I spent $ 50 or more I would get a special gift. I automatically assumed it would be a product of some sort which made me über happy, sadly it was a bunch of coupons for local business and an ugly lipstick colour from the new line. I was hoping for more «powerful skin treatment» perks but sadly it was not the case.
The entire time I could hear mall noise and the receptionists chatting. I think the location needs to be bigger so customer’s like myself don’t hear the noisy hustle and bustle outside. Last FYI, product samples are $ 5 even if you spend $ 130 like I did, lame.
In the end if you want a soothing and relaxing experience go to another location or another Spa all together. The Metrotown location FAILS. I will not return to this location.

The service is quite good. I have been there twice and have got a fresh feeling after the facial. But I really don’t like their policy about late notice cancellation, a 50% of the treatment you have booked will be charged to you. I have to be more careful in the future.

Oh my gosh, what a way to get yourself pampered for your birthday! Skoah gave me a $ 25 off coupon for use during my birthday week on any facial and I went with the Facialiscious. I’m so glad I did, it was exactly what I needed.
If anyone read my previous review on Skoah Yaletown, you will know I was less than impressed. This was a much different experience. For one, they actually had a proper ceiling. And another, I couldn’t hear any chatter coming from the outside or any other distractions. Stefanie did an amazing job. It was the perfect combination of friendly chatter, explaining what was going on during my facial, and relaxation. The foot and lower leg massage, as well as the neck and shoulder massage were perfect. And my face felt so fresh and clean and perfect when I was done. I can’t stop thinking about it.

I like Skoah — Due to its proximity to work I have been coming to the Metropolis location lately and have always received a consistent service. Depending on who you get, sometimes esthetician is more chatty than another. The service doesn’t have the «Wow I feel like a princess» feel but they are always curteous and never forces you to tip. You have to let them know how much you want to add on top.
I personally like their products. Let aside the «naturally driven» discussion, I like the scent and the simple packaging. I do favour their Hydradew mask once a week and for me it keeps up the skin between visits. Face Skotion light (?) is another one I like, it is a simple moisturizer that is good for the Fall season (comb skin type I am) and it doesn’t cause breakout. Overall their products are not going to do a miracle but they are simple and does its job good enough. At year end or so sometimes there’s 20% discount on your orders and Groupon seems to feature them once in awhile for cheap! ($ 40 for an hour facial) I am most likely to stay with Skoah until I find a better alternatives with a similar price range.

Nice experience, but I wasn’t overwhelmed, to be honest.
I was under the impression that Skoah used natural products, but after checking out their ingredients after my facialicious facial, they contain a number of products I don’t normally put on my skin. Only 90% of their ingredients are derived from plant and natural products, which isn’t actually that high.
As for the facial, it was nice. It came with the foot/​hand/​leg/​arm/​shoulder massage others have mentioned. I had a Groupon for the experience, and I’m glad I did. The package is regularly $ 100. While the whole experience lasts an hour and 15 min, I don’t think it was really worth that much money. But, I don’t usually spend that kind of money on myself, so maybe that’s just me.
The rooms are private and comfortable. At first, I thought the bed was weird, but it was enjoyable, and the angle was comfortable. I could have dozed off if I had been left alone. Despite being given an hour and 15 min, you are really only worked on for maybe 50 –60 minutes. The rest of the time is left for you to get undressed, get comfortable, for them to get your creams and lotions, etc. It was nice that they chose products for my sensitive skin, which we discussed before I got undressed.
The esthetician I had was pleasant, let me know what to expect and what she was using, and gave me a run down of the products after my facial. However, I could tell she was a smoker when she got really close to my face, which wasn’t particularly enjoyable. It wasn’t overwhelming, but I could detect it.
I think I was expecting my skin to feel amazing when I was done, and in the end it feels more moisturized, but no smoother or as radiant as I was hoping. The facial massage was kind of odd and was more distracting than relaxing. The other massages on my legs and arms were nice. The bed gets in the way of them giving you a really good shoulder massage, so it was just more of a rub. Too bad, because that’s what I really wanted. I guess she ran out of time, but my scalp massage lasted about 15 seconds. I get a better neck and scalp massage from my hair dresser.
Overall, it was A-​OK. If you can afford it, go for it and pamper yourself, but I wouldn’t go out of my way to splurge on the facialicious. Though it was a good way to relax for an hour after a stressful previous week.

I recently purchased a Groupon for the Facialiscious facial and got to use it today. This was the first facial I’ve ever had and I thought it was very relaxing and the girl I had (Angelina) was very nice and polite throughout the entire process.
The room I was put in felt a bit small and at first was really bright and white, but when she lowered the lights to start the actual facial it was really nice and calming. The bed was really comfy and the room had a small little sink in the corner and a bathrobe was hung up in case you needed to use the washroom.
The facial itself was very thorough and came with an arm and leg massage as well. I think my favourite part was when she massaged my neck and shoulders because it felt awesome! She used this cinnamon vanilla lotion (which I forgot to get!) which made me want to just fall asleep.
She was well educated about the products and made sure to tell me what she was using on my face each time as well as show me at the end of my facial which products were used. I liked the fact that you could bring the products home with you if you liked them.
Overall I enjoyed the facial and I ended up purchasing their AHA mask and the plus about their purchase policy is that if you don’t like it within 60 days and you still have half the product left they’ll give you a full refund!

Shopping at Metrotown, I’ve always passed by Skoah, but honestly never thought to book myself an appointment. It looked like a chic place, but a little intimidating with their see-​through glass and products lined up meticulously.
However, after hearing great things about their products and service online and in magazines, I seized the opportunity and purchased a Facialicious from Groupon.
2 weeks later, I found myself laying in between heated duvet sheets in a dim room and having one of the most relaxing experience ever. I believe it lasted well over an hour (I sure didn’t check my watch) and in between the face pampering, I also got a side order of hand, leg, shoulder, and head massages.
Having never used Skoah products, I was worried at first that I would break out the next day. However, the products didn’t irritate my skin except for one instances that was quickly corrected. I was warned ahead that one of the exfoliating mask applied was suppose to give of a tingly sensation (I believe she said it was like a mini acid peel), but on me it felt like it was burning. I then realized my skin was more on the sensitive side and it was quickly concentrated down. I was worried it would be left red and bumpy, but my skin was totally fine and a few days later, looked healthy and glowing.
We went over the list of products I had used and there was never any pressure to purchase anything (which is fantastic, because I hate pushy sales!) However, out of sheer love, I ended up purchasing a Toner and body cream which smells heavenly. I’m already thinking of my next appointment before I leave on a trip.
Overall, the Facialicious normally cost $ 100, which is pricey, but a definite treat if you feel like pampering yourself or someone special!

I received a quickie facial G.C. for my birthday from a friend and FINALLY got a chance to use it a few days ago! =)
I have never heard of this place before but after looking at their website, it sounded decent enough.
When I got there, the receptionist was perky and friendly. had me started on filling out the necessary forms and offered me a cup of water. =)
Sebi was the one who was going to do my facial. She told me a quickie facial is only 20 mins… which doesnt sound very long– but whatever she started to do, made it seem like it was sooo much longer!
during that time, she cleansed, analyzed, exfoliated, massaged (face, temples, shoulders, neck, and scalp!!), and even did eye and lip treatment! during the entire time, she kept a very light conversation… i normally dont like to talk during a facial-​but with her, it was easy and didn’t bother me at all.
at the end, she suggested some excellent products for my particular skin type and the type of profession i did that aggravated it. I bought all of it!
wow-​far exceeded any expectations i had!

Had a great first time experience! I had my first facial ever at Skoah! I booked the «Power Hour», which included scalp & pressure point plus neck massage. I was a little apprehensive at first only because I wasn’t sure what to expect. As soon as the scalp massage started all that disappeared! I even found myself grinning during my session.
Before I knew it sadly my session was done. I was so relaxed I didn’t notice that it had ended!
The products they used were very gentle, soothing and smelled wonderful!

So what? Another spa doing another facial. Boooring. But wait! No, really, wait! Skoah’s not just another spa, and the service they offer isn’t just another facial! Honest! Listen, do you workout? Like, at a gym? Maybe even with a personal trainer? Well, that’s it! That’s what Skoah’s like! Think of it as personal training… for your skin!
Actually, this is not some quirky marketing angle I just came up with for review purposes. Skoah already uses the «personal training for your skin» analogy. And, besides brilliant branding, Skoah offers solid service and great results you can actually see and feel.
When I first visited the Metrotown spa, I was instantly impressed by the subtle, calm décor, done in a palette of soothing sea-​blue and white. After being welcomed warmly and choosing the facial service I wanted from the menu, a «personal skin trainer» came out and led me to a treatment room containing a table that looked more like a comfy bed, complete with a fluffy duvet and flannel sheets begging to be snuggled in.
Once I’d settled in, my trainer returned to dim the lights and pop in a soothing CD. She then asked me questions about my skin and what my current regiment consisted of, before starting to deeply massage, cleanse, tone, and moisturize my face with tingly, scented Skoah products. Each time she used a new lotion or cream on my skin, she told me what it was, the ingredients it contained, and how it would benefit me. She spoke in a soft, soothing voice the whole time, and it was truly a struggle to stay awake!
All in all, a perfect experience at a really reasonable price, and I bought some great products after to try myself at home.