Boston Pizza

Most unimpressed and through with this restaurant, this site needs to allow zero stars. Had a gift certificate and with the novelty valentines heart shaped pizzas you can’t go wrong right — wrong, sorrily wrong! Walked in and 5 girls were behind the hostess desk and we had to wait several minutes for 1 of them to acknowledge our presence. We were seated at a booth which was really nice and the restaurant seemed dark and needed a little more lighting and this was at 4 in the afternoon, the restaurant was steady, not quiet and not busy either. We were seated at our table and barely opened our menus and the waitress comes by to take our order — seriously — you take your time acknowledging us coming in the front door but want us to know what we want to eat when we’ve merely opened the menu?! We ordered our drinks and mine tasted like soda water not 7up, I sent it back and settled for water. The girl came back 2 minutes later and asked us what we wanted to order, we had barely found the page in the menu for the pizza selection and their selection isn’t half what it was a few years back. Then she comes back 2 minutes later and asks us again at least by this time we had decided on the appetizer and decide to go with the bacon wrapped steak skewers. It comes to our table 2 minutes later, that sure was fast. So I select 1 and cut it open — OMFG! Not only was it medium or rare it was Blue Rare and the bacon was entirely Raw! So that girl takes it back to get it cooked properly. 2 minutes later we have the shift supervisor at our table apologizing saying it was undercooked, ya think??? this was not medium steak people this was Blue Rare!!! Yuuuuccccckkkkk!!! Afraid to eat any more meat here we decide to split a salad instead, you can’t possibly go wrong with a simple salad can you. 2 minutes later our salad comes and it was alright. Then our pizza came in the middle of eating our salads and didn’t even remotely resemble a heart, it just looked like a piece was removed from the centre top. She brought our plates out for the pizza just before the pizza arrived and all the plates on our table looked so or out and old and stained and chipped and in addition 1 of them was dirty! The server wasn’t busy, was bugging us every 2 minute and can’t check to see if a plate is dirty or clean before placing it in front of a customer about to eat off of it??? We ate half the pizza and decided to take the rest home, so the girl brings up a box to box it up ourselves and then the side dipping sauce I wanted to take home as well and had to ask for a container for that as well and she brought it, but by this time had no utensils at our table to scoop the dipping sauce into the container and she had to then get that for us as well. Seriously?! During the course of our meal our server was at our table every 2 minutes wanting to top up my water, no thank you! I don’t want a server at my table every 2 bloody minutes! I used to eat here regularly but the menu selection and service has gone so down hill I’m not going back, I’ll sooner sell a free gift card to someone else than eat here again, I’m through!

I took my family, and the in-​laws for late lunch, we got seated fast, service started off well, and then, we ordered our lunch, which we all knew what we wanted. Once the lunch arrived, it was good, But the service went down hill, after a long wait for the waitress, I had to go towards the kitchen and get chili flakes, then we did not see our server for the longest time, so once again I had to go ask for refills, then another long wait, this is ridiculous and not acceptable, the waitress had a great attitude but no follow through, I love my BPs, but lately all of them the service has gotten bad, hopefully someone from BPs reviews these, and does some changes, I’m very disappointed. Especially when the Food was good!

Let me start this review off by saying at this particular location I almost always have a bad experience. Why do I keep coming back to you Boston Pizza. why? Well I have no self control and part of me really loves bps pizza and their spinach dip. Usually when I go here it feels like I’m a ghost, its impossible to get the bare minimum of service. I’ve had orders come wrong with no attempt to repair or apologize, once I ordered takeout and instead of a chipotle dip they literally gave me marinara sauce with sriracha… When I called to question this the woman on the phone; who was completely unpleasant tried to sell to me that was the chipotle dip and always had been… lady please.
Anyways! Why this place now gets three stars for me is the somewhat redeeming experience I had last night. Our server was really friendly and sweet to my little sister. He was funny and engaging without being overbearing and constantly had refilsl for us, even if our cups were half full which made me and my sister giggle but I still appreciated. I wish I could remember his name but to the younger gentleman who worked Sunday night, you kicked butt and did a great job!

Quick service. HOT boneless wings. Tyler never let my schooner approach empty. Excellent service!

Can I give less than one star? As soon as we walked in it smelled like manure. Should of left. We didn’t. Steak was burnt! Recooked and it was raw. Ladies bathroom out of service. So they sent me and my little girls through the lounge to the bar bathroom. It was DISGUSTING! I will never go back.

I definitely won’t be returning here. I gave this BPz a few chances, but each time I left more disappointed than the last. Waited quite a while to be served, and the waitress asked if she could put the cheese/​pepper shaker on our table while she served someone else (before we were asked for water).
Okay now we’re getting served. Didn’t have two types of pastas I requested. No big deal. Moved on to the third pasta on my list. Waited quite some time for it to arrive and was it the one I ordered? No. I tell my waitress and she yells over to the chefs «hey he didn’t order this». Then she tells me that I wouldn’t have to pay for it. Well I came to BPz to pay and eat what I want, not to eat something else for free. Does this location’s management even read these reviews? For the sake of this BPz, I hope so.
Will not be returning here.

Brutal service and mediocre food! Don’t waste your time! Our server Desiree was awful! Seriously sad state of affairs! I will never allow myself to give Boston Pizza another chance at providing us with such awful food and beverage! I fool myself into seeing the nicer interior and convince myself that things may have changed. I’m here to say they haven’t!

I’ve been to many Boston Pizza’s over the years, and I can say that this particular location has the worst service by far. We live super close so it’s an easy option for a meal, but almost every time we’ve been there we’ve had issues whether it be bacon in my vegetarian pasta, out of the options we wanted to order, and poor service. Tonight was no exception. We arrived, were seated, and brought drinks quickly, but then waited AN HOUR to receive our pasta. Maybe they were growing the grain to make the pasta? After it finally arrived the food was hot and tasted good, but the service was just so excruciatingly slow. Our waitress apologized for the delay and said that she had forgotten to put our order into the system. Kind of an important part of the job I’m afraid. While we were there we also saw 2 others leave after waiting for their meals, someone return their pizza, and 2 others return their food because it was cold by the time they got it. So all in all, not a good experience and I definitely wouldn’t plan to go to this location, particularly if you’re in a hurry!

Service is subpar, and the food (with maybe the exception of the wings) is terrible. Avoid if at all possible.

I think everyone in Calgary has been to Boston Pizza a few times. I know I have. I’ve had both good and not so good experiences. My latest visit was of the latter kind. The restaurant side was busy the Saturday night we were there so my friend and I ate in the bar which was actually very quiet. Our server wasn’t that attentive and only checked on us once during the entire meal. I ordered the chicken manicotti which the only word I can use to describe it was strange. First, the sight was something out of an alien movie. It was almost a bright orange color. I kept thinking what the heck is this? Is it radioactive? I was soon to find out. It just tasted weird, unlike any manicotti I’ve ever had. It’s hard to describe the exact taste but it wasn’t what I expected nor what I found that pleasing. Sorry BP, but this choice off the menu should never even be offered. It was very disappointing as I was really looking forward to a good plate of pasta. Wish I could have a do-​over.

Good place to have a beer after the movie.

I totally forgot how bad Boston Pizza was till my neighbour told me she went, unfortunately, had I known I would have done everything in my power to prevent her from setting foot in this place.
It was about a year ago, when I last «dined» here, it still brings back bad memories, in fact my stomach is churning as I type. I have been back since, but only in the lounge for drinks.
I went with my good friend for a late lunch here and later deeply regretted it, really we should have gone to Subway, just next door. I was starving and ordered this Alfredo chicken concoction that is no longer on the menu, rightfully so. It was supposed to be a grilled chicken breast with a creamy Alfredo sauce and mushrooms on top with your choice of side. I chose the pasta.
The «meal» came with a starter salad with their signature raspberry vinaigrette. Disgusting. The lettuce was mostly wilted, too much dressing, dressing was too sweet and really nothing special, obviously something out of a bottle, and not made in house. The chicken was definitely precooked due to its rubbery texture and the creamy Alfredo was a flour based roux that tasted like dough. It was an attempt at fooling people with somewhat sophisticated pallets into thinking they were getting an Alfredo sauce but a dismal failure indeed. There were no mushrooms and the only redeeming quality to this entire dish was the pasta, simple spaghetti in a tomato sauce topped with some parm, you really can’t screw that up even if you tried.
First bite, the entire chicken portion was cold and the sauce on top was not even heated! The chicken had absolutely no flavour, it was just grilled as is, no spice, oil, salt, nothing. I guess they were hoping their «Alfredo» would save this disaster. Needless-​to-​say I never finished the meal… I had the spaghetti and a bite of the evil chicken and that was the end of it, or so I thought.
About midnight that same evening, something was not sitting so well, I did have a feeling it might have been the mystery chicken… and I was right, it all came back out! I was hugging the toilet all night!!! Thanks BP for an experience I will never forget.
It makes me wonder what these marketing wizards were thinking when they came up with the initial slogan of «Come and get it all, at Boston Pizza.» I’m sorry, come and get what? A severe case of diarrhea? Did these people not ever eat here? Perhaps some did and decided on a new slogan, «You’re among friends at Boston Pizza» REALLY? Would these be the same friends that told you to come and get it all? These people are obviously not your friends… unless you enjoy a nice violent case of gut rot, loose ‘em!
EWE!

Oh BP’s, how I loathe thee… can I count the ways?