Boston Pizza

The food from this location has made me ill on more than one occasion. I don’t think I will take my chances with Boston Pizza anymore. As for the restaurant itself, –it’s an average Boston Pizza atmosphere, with fairly average service. The restaurant is newer and well kept… But doesn’t redeem itself from the lousy, often undercooked food. Save yourself from getting food poisoning and go somewhere else!

Slowest, non-​existing staff ever! Have been multiple times and literally can say they are useless. Especially for a dead quiet restaurant! Food is way way way overpriced, never prepared to par (cold pizza!), dinky looking expensive salad! Food comes out super late, servers NEVER around and staff always forget to bring you what you ask for such as crackers, extra sauce etc. I don’t get it as it’s always quiet on a weekday around lunch when I have gone. I am done going. So glad there is a new restaurant, Pour, that has opened in the area with way better service, food and beverage. This was always our fall back on restaurant to take my Grandma with my cousins and Aunts. All of us can vouch that we have been disappointed every time we have come, together or not, and will never go back. It’s too bad because I have had good experiences in other BPs but this location has ruined all if them for myself and my family.

The restaurant was fairly quiet for a weekend with a hockey game. The staff were fairly quick to get us seated as we were part of a group of 13. Our server was friendly but very slow to get us our drinks. My wife asked for a baileys and coffee and the server said they had to brew a pot yet the coffee came back lukewarm. I joked that maybe they added extra baileys and it cooled down, no such luck. Our meals were terribly slow to come and they were incorrect on 4 of the 13 meals. Refills and other drinks were very slow to come and incorrect at times. The manager hovered around the front desk from time to time but never once walked around to see how any tables were doing including ours which was surprising considering our size and we were purchasing drinks with our meals. This is only the second time I have been there even though I live less than 5 minutes away and I will not be back.

Four of us went to this BP’s location. It was out first time in the restaurant side as we had an infant with us, but prior to today, we had always enjoyed good service in the lounge. Today upon coming in, the young front desk girl looked at out baby carrier, looked at her coworker and rolled her eyes. Wow, thanks…
Next after requesting a booth, we were brought to a table and half booth which would not fit the carrier. We politely asked to be moved to the other side which had space for all of us, to which the little girl sighed loud enough for us to hear her and say ‘fine’ overly sternly. I asked directly, if this is a problem, she looked at me and said «we need to rotate where you people sit for our waitresses… But I also HAVE to do what you want… So whatever, it’s fine». What a terrible way to start our evening. Thanks kiddo, because or your snitty little attitude, we won’t be spending our money in your after-​school job again.
Food was good. Our server ‘Tori’ was kind and courteous, but the front host kid needs training on how to be a hostess.

Are they rushed? Everything we got was undercooked. Pizza, cactus cuts, French fries!
Dough on the pizza was thick as all hell, and the sauce looks like it was flung at the pizza from across the room.
Pretty terrible guys. I know it’s a common chain, but this can’t be the definition of consistency, far from it.
Brutal. Won’t be coming back.
Ps — I was a BP restaurant manager for 2 years when I was 20. Quality control would be outraged.

This place used to be good but seems to be going down hill fast. The service was slow and the food was brought out cold. the pizza had very little sauce and cheese. Staff did not seem to care and we had to ask for drink refills… was not offered. I would not recommend this boston pizza.

We haven’t had a bad meal here yet. Food is decent for the price and service is pretty fast. It isn’t the cleanest restaurant I’ve seen, but it isn’t filthy either. Two of the four times we’ve been there the Manager has stopped by our table to see how our meal was, this was a nice touch to the service.

What happened to this place?
I used to think that going to Boston Pizza was a guaranteed decent meal and experience. I have steadily seen this place deteriorate into a place I would rather not go. Let’s start with the kids meals. I have 3 kids and the five of us went out for dinner. Is there a world wide french fry shortage or something? I know they were kids meals, but they number of fries was pathetic. We complained to the waitress and she said they were a «pre-​packaged size». My wife’s Ceasar salad was the driest thing I ever saw — we had to ask for more dressing. Very slow to refill the drinks, just overall very disappointing.
I think next time the family goes out we will be looking for a different place to eat!

I love BP’s

Having worked in the restaurant industry (including 1-​year at the Saskatoon Boston Pizza) while putting myself through university, it remains an industry near and dear to my heart.
Being a busy single dad of young twin boys, I frequent the Creekside (Calgary, Ab) location at least once per week (in my guesstimation, spending $ 3,000+ per year at that location alone). Honestly speaking, I have watched the prices creep up to that of finer establishments over the years (think Earl’s, Joey’s, Cactus Club); yet the food remains rather generic & the service below average… but it is kid friendly.
This past Friday I ordered take-​out. Given that I reside less than 2 KM from the restaurant, I was unimpressed to hear of the $ 6 delivery charge.
I called the restaurant the next eve (Saturday March 21, 2015) and was connected to ‘Barett,’ the night manager. Barrett instructed me that the delivery driver’s sole compensation consisted of $ 6.85 per delivery ($.85 via the restaurant and $ 6 via the customer). As noted, having worked in the restaurant for years and being a successful business man for the 20 years since, I can tell you that relying on the consumer to pay 88% of an employee’s/contractor’s wage (not including the tip that the delivery driver expects when they arrive at your door) is absolutely ridiculous.
My request to young Barett was simple… please provide the name and number of ownership, thus enabling me the opportunity to express my opinion. Young Barett guaranteed me that he would email me said information prior to night’s end. Young Barett failed to live up to his word.
Following up w the Creekside Boston Pizza on the evening of Sunday March 22, 2015, I once again had the pleasure of speaking w young Barett. According to Barett, he forgot to email me the requested information. I once again provided my email address and asked that ownership information be emailed to me. At this point young Barett instructed me that…
A) I was no longer welcome at the restaurant.
B) He would not provide me with the contact information of his superiors.
C) I was extremely rude. It would appear that according to young Barett, voicing an opinion as a valued consumer makes one rude.
A disgrace to the industry; one that I will be following up with to the very top of the chain if necessary.
Disgusted in Calgary,
K B

I work near here so go quite a bit for lunch. I always have good food and the staff are great. I find it a little nicer than most Bps. For lunch at a family restaurant I have no complaints.

Received cold food and rock hard bun on burger. Waitress also had the worst BO!

Always understaffed in the lounge area at this location and sometimes takes awhile to get noticed. Food very inconsistent — one day the burger will be OK, the next visit will be terrible (burned). My husband sticks to the Whiskey Burger. The sauce is actually quite good. I always stick to the pizza as Boston Pizza just cannot do pasta dishes. The pizza crust is alright but the toppings are not plentiful — expensive pizza for what you get. If you have kids, the dining room would be the place for you. The lounge is good for adults-​only eats but ambiance is lacking for say, date-​night. Too many TVs but I guess it fits a sports-​bar-​lounge definition.
Not a bad stop for an average quickie meal that will fill you up and some days the beer specials are good if you are looking for a cold pint.

Open until 2am, thats good to know, but i’m not planning on staying that late this evening.
Decided to sit in the Sports Bar side as I do enjoy watching sports highlights. Upon entering, we were welcomed by the soothing sounds of reggae music, not my first choice for dinner music, but it did grow on my over the course of the night. There was only one server on at the time, who was also the bartender. Despite having 4 patrons at his bar, and 3 other tables, he was over quickly to take our drink order and brought them out pretty quickly. Ordered the Perogy Pizza and it was delicious as always. Bartender checked in with us a few times to refill drinks and check for satisfaction.
Decent food, great service. I would definetly recommend this place if you’re just not up for cooking.

I came here for a quick bite with my girlfriends last week since it was close to where they live. I usually try to avoid BP’s because of previous bad experiences but I really like the Spicy Perogy Pizza so I gave it a shot. We sat in the lounge and it wasnt very busy, our server was friendly and attentive, and our drinks came quickly and tasted really good. We ordered a pizza to share, half Spicy Perogy and half Tuscan and it was actually delicious. I was surprised at the quality but perhaps because it’s a new location it’s better than most. I would return here but only if there were no other options (or if I’m really craving the pizza!).

We have eaten in the lounge as well as taken food out, both are great. The dining room seems quite busy with kids and is rather loud but looks like fun. The food is awesome and if need be, you can be in and out (including drinks and a meal) in no time. Clean with lots of TVs and the staff is great. Take out food is ready within 15 min. of ordering and is always tasty.

I came here with my parents for an late lunch after my flight from Vancouver. I was pleasantly surprised by both the décor (upscale compared to other locations) and the food (fresh and tasty). We sat in the lounge to avoid the screaming kids in the dining room. The lounge has a ton of televisions, which would make this a great place to watch hockey games (or figure skating, which was on today). Our waitress was really nice and there was never a time when our drinks were empty. It was probably the best service I’ve received at a Boston Pizza in a long time. I had the penne with bolognese sauce baked with cheese, and it was fantastic, even though the garlic toast was smaller than it used to be years ago.
I normally don’t go to Boston Pizza because I find that the quality has significantly decreased compared to a few years ago. However, when I come to visit my parents again, I will definitely go back to this location. If you’re in the area, check it out!