Smart Phone Genius

Stay away! I came here after I was unable to get into the Apple Store. I explained exactly what happened. I dropped my iPhone– the screen was black but it was receiving messages, emails, calls etc. I was told it needed a new screen– $ 139. They took it, I was told to come back in thirty mins. No contract signed, nothing. That should have warned me. I worked back and it seemed to work ok. They told me as I was about to pay the front camera was also broken so they replaced it and it’s an extra $ 50. I said I wish she had asked before fixing it! We are now at $ 200 I could have a new phone for that. As we were walking out the mall, the phone stopped swiping to unlock. We took it back and they replaced the screen for free again. Took it home and all seemed to work good. The next morning it was fully charged and suddenly died. I plugged it in and it seemed to work ok. It would go from full charge to dead. Sometimes I could plug it in, sometimes it wouldn’t even charge. I took it back and was told it would need a new battery ($ 80.) I told her I wish she had told me it needed a new battery. Because that would be a total investment of almost $ 280 which is redicilous. Instead of outright telling me what was wrong with it, I wish they had gone about it different. Maybe, instead said we will open the phone up, have a look and tell you what needs to be fixed and how much it will cost to get it there. At that point I would have decided if it would be worth it. I honestly wouldn’t be surprised if this business is fixing things that don’t even need fixing to make money.
I did take it back the next day, and spoke with a different girl who was MUCH better to deal with. She had the battery replaced for free but it still isn’t working and I now bought a new phone. I asked to speak to a manager about a refund (they can take their battery, their screen, whatever!) but when I called the next day she said the manager said no. I wouldn’t touch this place with a ten foot pole. Try ty the iPhone guy in se calgary. I heard about him after I gave these guys my phone. Ty has great reviews and I spoke to him and he seems nice!

Great service, what better service do you need, I dropped my IPAD and went had fun in the mall on my out I picked the IPAD the manager was very nice person he offer me a good case for 25% off

After reading the reviews I guess I’m not the only one that is furious with this cell phone repair shop.
I was visiting Calgary during the Christmas holidays and my speaker on my phone wasn’t working. So I took it to chinook centre to get fixed. They told me 80 $ and it would take an hour. It seemed kind of steep but I needed it to get done. I also got the screen protector too for 10 $. I got my phone back and it was fine just a tiny air bubble on my screen. I’m not that picky, so I went on my way.
Later on that week my girlfriend dropped her new iPhone 5s and her screen went black. So since I had my phone fixed at «phone genius» I took her there to get her phone fixed too. This time it costed her 150 $ plus 10 $ for the screen protector. My gf took it home and the while she was talking on the phone, the speaker kept cutting in and out and then just stopped working all together and on top off that the screen protector started peeling after a day.
We took it back to the guy and he says because she dropped the phone the speaker was damaged. So he told us the speaker would cost us 80 $ and he would give us a deal and gave it for 50 $. Again we went ahead with the repair.
Well after we got the phone back we were walking out the mall and she was talking to her friend. Her phone started to do funny things like going to mute, or went to face time or whatever button touch her face touched.
Again we walked back in the mall and explained to him what was happening and he started giving us excuses of why it was doing that. He was telling us when they open the phone. The sensors never sits right and it sometimes won’t sense that your talking on the phone and he would have to replace the sensor at a cost of over 100 $ I think. Or he recommended not to put the phone next to the face. We felt spending another 100 $ or more to fix this was a waste of money for a phone that had so many things wrong with it. She decided not to go with the repair and we left the mall disappointed that it costed us over 200 $ and her phone was still not working right.
We flew back to Toronto and lived our life. One day she dropped her phone off the couch and her screen cracked. It should of never have cracked. The guy had of used the cheapest screen he could of possibly bought. Again we were disappointed and she didn’t want to spend anymore money on her phone, so she taped the cracks with tape so she would cut herself. I wanted to write a review but didn’t really want to hurt his business.
Fast forward to today in March we were in Chinatown in Toronto. We walked In those little cellphone shop that did repairs and inquired about how much it would cost to fix her screen. Thinking it was gonna be expensive. To my surprise the guy told us it would only be 50 $. The price was right so he did it in 30 minutes. What a surprise when she got her phone back. The screen looked like it was way better quality and the sensor that we thought was gonna cost us over 100 $ was working again.
Oh was my girl and I soo… Fuckin pissed!!! I just had to write this review. I do not want anyone else to get scammed and if I go back to Calgary, he’s gonna get a ear full and everyone in the mall is gonna hear me!!! Not a word of a lie, I think the guy takes good working parts out of your phone and replace them with cheap knock offs!!! BEWARE PEOPLE!!! Shady business makes my blood boil!!!