The Home Depot

This Home Depot is equally as bad as the one I frequent on McLeod Trail.
I came in looking for a pouch for my tool belt. It was around 7:30am on a weekday so the store was empty. There was an employee working the tool area and he has perfected the skill of ignoring anyone that walks by or is in fact standing right beside him looking at a display. When I asked him a question about the tool belts he replied «Just what you see there». His answer had nothing to do with the question I asked, but that’s about right for what you get at Home Depot.
I immediately left without making a purchase and ended up finding what I needed at Lowe’s a few days later.

Yes, Home Depot is a gigantic big box store. But something very un-​bog box like happens here.
We’ve been here a few times and the staff are always helpful, competent and friendly. But our most recent visit takes the cake.
We were in search of a new vacuum and we were feeling grown up enough to finally splurge on a really good one. We arrived, grabbed some light bulbs (we needed those too) and headed to where the vacuums were. We stood there for no long er than 10 seconds before a home depot employee asked us if we wanted him to get us a vacuum down from the storage area. I wasn’t sure the model I was looking at was the same as the one I researched online so I wanted to check quickly. No problem. He waited nearby, far enough away that there was no pressure. When I decided we had the right one, he magically reappeared and got us one from storage. He offered to carry it to the front — no insisted actually and when we reached the cash area, he shook both my partner and my hands and thanked us for our business and wished us a happy new year. Um what?
Complain all you want about big stores like this… there are a lot of local independent stores that don’t offer the same superb service level as this particular location does.

Home Depot is one of those places where someone is there to help you out, only when you least expect it. If you know what you’re looking for, this can work in your favor. But staff here is friendly enough, once you actually find someone to talk to.
Surprisingly, one-​stop shopping can be done here. If you’re hungry for a sandwich; need gaffer tape, a hammer and chocolate.