Majestic Auto Spa & Detailing

Sorry in advance for the long review, but I’m writing it all down because I’m that annoyed.
I wish I would have read the other reviews on Unilocal before I bought the Groupon for this place! I usually read bad reviews and take them with a grain of salt, but seeing that the other reviewers had the exact same experience as me, some going back over a year ago, I felt I should add in a specific review as well.
I was feeling lazy & didn’t mind paying that day for someone to detail my car in & out. No shampooing necessary, just vacuum, dust & wash — plus, my crossover is new and in excellent shape anyway, so it’s not like it was a big, dirty job or anything. Should have been pretty easy, right? Nope!
When I bought the Groupon for $ 55 I thought the reg. price was expensive… but again, I was feeling lazy & just wanted it done that afternoon. I drove over to Majestic to see about getting the detailing done… and NO ONE was there. The 2 bay doors were wide open with a car parked in the garage & all it’s doors & back hatch completely open. The car belongings were scattered on the ground beside the car — all wide open to the public. I walked into the office thinking that the service person was in the washroom, but soon discovered there was definitely no one around.
I had this Groupon for $ 55, so I walked back to my car & started folding the blankets I carry to neaten up the car, and to also kill time to see if anyone turned up. A white van pulled up about 5 minutes later and a guy hopped out. Walked over to me and asked if I had an appt. I said no, I don’t… I was just going to see… and before I could finish my statement, he interrupted and asked if I had a coupon. I told him I did, and he told me he couldn’t get me in for a (required!) appt. for another 3 WEEKS. 3 weeks for a simple in & out clean?! Are you kidding me?
And then he asked to see the Groupon to verify it. When I showed him the coupon code, I realized that the Groupon had «been viewed» and remembered the website says that you can refund a Groupon within 3 days, but only if you haven’t «viewed it» yet. Well, it was my mistake to let this guy view it, but then I felt like I wouldn’t get a refund… so I booked an appt. when he said I could. He seemed COMPLETELY disinterested in having me there. He was short and abrupt when talking to me, and to be honest, he kind of treated me like I was interrupting his day.
The icing on the cake came when he opened my back door to look in, and said — Oh, there’s dog hair on one side, that’s an extra $ 75. I said, what? $ 75? I don’t need a shampoo, so I’m okay thanks. He said, no, $ 75 is just to vacuum the hair up. I balked and told him, no thanks.
Seriously, there was NOT that much hair in the first place!
I told him I didn’t want that extra service because the dog goes in & out all the time and I have a Shop Vac at home so I maintain the car pretty well myself. I had really just wanted a quick clean before the weekend started… but because I couldn’t get in there that day, I would run the Shop Vac at home later. He shrugged and said, suit yourself. He then tells me he needs the car between 9am and 3pm the day of the appt. I say again, oh, no, I don’t need shampoo thanks. He tells me that this is the standard time they keep their cars for detailing. (Well that would explain why the other car had just been sitting there.)
Like I said, I didn’t like ANY of what had happened so far, but I knew that I could cancel the appt. and just eat the money if I changed my mind, so I just let it all go, got into my car & drove away.
I got home, started to think about the whole experience and began to get more and more pissed off. I have been to several GREAT detail places in Port Moody (see another review) and not only were they able to detail my car immed, but they were super polite and nice and their regular prices were LESS than this stupid place was with a Groupon. For all the same work!
I emailed Groupon, explained in short that I didn’t want to use this coupon after all… even though it had been viewed. Groupon was GREAT! They responded within 20 mins, & explained that I because had contacted them within their 3 day limit, they could cancel the Groupon and refund my money. Boom! Just like that.
The next day I went over the another detail place and it was AMAZING! And you know what they charged for the dog hair? $ 5. That’s it. Five, freaking dollars to vacuum a little harder in the one spot she sits in the car. And listen, before you think that I’m a slob and wonder if Majestic was looking at my car like a big project… that couldn’t be further from the truth. My car got a TEN min in & out clean and it looks back to brand new. So there was NO reason to have my car for 6 hours and charge that much.
I wouldn’t recommend Majestic to anyone at this point — and I was so turned off by my experience that I obviously took to Unilocal to warn others.

Actually did a decent job cleaning the car.
HOWEVER. READ BELOW.
THIS IS A COMPLETE UPSELL SCAM. There is NO CHANCE that you will be able to just use the coupon without paying for some other service.
Stay away from this place. Please don’t buy the Groupon or any other coupon based deal from them.
The guy is difficult, pushy and rude.
If you’re willing to spend $ 130 getting your car cleaned I would just take it down the road to the closer place.
Honestly. Go somewhere else.
All you have to do is read the rest of the reviews on here to know that I’m telling the truth. Lol.

I give two stars because I didn’t actually get my car detailed, I was turned off by my conversation with staff. So that extra star is for the faint hope that despite their poor customer service they might actually do a decent job.
I called with full intention of going there but ended up noticing that their prices were higher than the website and when called them out about it they reduced it over the phone. So they will milk you for every penny if they can.
Their staff desperately need a customer service course at the very least. I didn’t feel any sort of confidence to go and try their services, they sounded like they were only interested in making some money and I’m sorry but there are many car detailers to choose from, I’ll be trying somewhere else.
EDIT: They other detailers were closed. And I was forced to go here… the detail job was very good… still really pushed the extra services… More expensive than their competitors, and way too pushy… So still two stars.

If you could give minus stars I would. WOTST customer service. I bought a voucher through social shopper. OOPS. Waste of money. Basically said if I don’t upgrade by $ 50 than wasn’t going to do a good job. Basically for $ 110 you get some shampoo. THATS IT. Worst service. DO NOT GO HERE.

If I could give zero stars, I would. Horrible, horrible customer service. I bought a voucher for a car detailing package and was told that I would have to wait six months to redeem. Yet if I was a full paying customer, I could make an appointment for anytime I wished. When discussing the matter with the owner on the telephone, I was spoken to with complete and utter disdain and rudeness. If you can’t handle the business for offering vouchers, don’t do so. I will be seeking a refund for my voucher and will never give this company my business (full price or otherwise).

While I can’t comment on the actual work of Majestic Auto Spa, I am not impressed with their business ethics. I purchased a Living Social coupon in hopes of getting my car looking nice for the summer. I called to make an appointment and the guy (very abruptly) told me the next available appointment was in September!!! (And I called in early May) This is absolutely ridiculous. If you’re going to sell online coupons you should be ready, and have enough staff to accommodate the amount you sell. (And they set the limit of coupons they sold). I have since got a refund from Living Social, and won’t be buying one for this business ever again.