Moores

Last July I got married and went here for clothing rentals. Suits, vests, tuxes, everything stylish. A manager even did a fancy thing with two coloured napkins than was awesome. So you are wondering… why 1 star rating?
Well…it’s because when we went for fittings a few weeks before we were precisely measured. Promised the warehouse would hem the clothing perfectly. The day before the wedding I learn my jackets arms are too long. So they promise to have it fixed. After some talking they tell me they can’t fix it.
Slightly longer sleeves, no worries right? Probably deserves 4 stars. Well… I spent about 1000 dollars for myself and 4 other men… in addition to the about 100 each of them spent. See it was July so I knew I needed breathable fabric for the heat.
Okay…so two stars, maybe three cause I am a nice person you think.
No
Not only was my suit arms too long but the only suit they got right, remotely, was my best man. (And even then it was a bit baggy).
One groom could not button his suit at all because it was too tight and another had one that looked three sizes too big.
After the money and the time and the care I gave to this place they screwed me, big time… sure, they included extra things like vests and pretty ties but at the end of the day would you rather look like a man with improperly fitting clothing at your own wedding, or have one less shiny tie. Think about it.
Also as a deal I get a free suit with that rental… yeah, after screwing up my own wedding so bad, I could never trust them with a suit ever again.
In the words of Barney, who knows suits «De– wait for it– nied!»

Terrible customer service, no class at all.
We made an appt. for a fitting, weeks in advance. Arrived to be seated with nothing to look at for 30 minutes. We walked out.
Subsequently complained on the website, got the manager. Manager fitted son, was pretentious and comparative of my kid to her own kids successes. My son who likes everyone hated her. Made note that the grad dates were split up, 14^th for dinner & dance (kid not going) and commencement on the 21^st. Suit arrived, son returned alone to store for final fitting. I returned to store a week later and found out that they had sent the suit back to the warehouse. Rush ordered suit, I had to go back and pick up. No final fitting due to time of delivery.
Suit is not the same one as we ordered. Jacket won’t button closed, pants are loose, like old man pants, larger than needed.
Didn’t get a single discount or comp. for the mess around on the fitting, or on the suit having been returned. They apologized for the mess up, but didn’t do anything else.
If this was my store I would have at least discounted the rental 50% for the inconveniences. The cost of the rental was nearly $ 260. The 40% off coupon on my next purchase was a «nice» sarcastic touch.
Will NOT return, and will not use for any future weddings or events with 5 sons.
I will be telling everyone I know.

Horrible customer service! Operations manager and General Manager were useless. Revived an 80 $ dress shirt for Christmas from my very elderly grandparents. I had the bag, the packaging, the tag. Everything but the receipt. They would only give me a giftcard! They said if they returned the shirt and have me cash back that the computer would honk they were stealing money! I said in giving you the brand new shirt back! Useless employees. I will never go to a moores again. I’m a tall 6’8 and find clothes my size there all the time… After this experience I will never support them in anyway. This is my first review on anything but feel the need to shun this place publicly. Very disappointed

Was told to loose weight when their seamstress couldn’t let out the wrong size the salesman sold me. He said they could make it work, so I trusted him. Was told ‘we did our best’ after spending $ 800. I was a regular Moore’s customer, but that was the downtown location. Won’t go back to this location for sure, and am hopeful that the d/​t location didn’t go down the tube too.