Kingsway Oral Surgery

I went here to have all 4 of my wisdom teeth extracted. I had heard of them on ratemymd because Dr. Lung is the top rated oral surgeon in Edmonton, but I wasn’t initially going to go here for my surgery. Long story short– ended up needing (sorta) emergency extraction and this place was able to get me in within two days of calling. Luckily for me I even got Dr. Lung as my surgeon. The front desk staff are decent. One lady whose name I unfortunately cannot remember is incredibly sweet and helpful, the others not so much. The time you spend waiting here between checking in, your consult, and then actually finally going into the OR is a lot. I came in at 12:45pm and didn’t go into surgery until about 3:45. Anyway, I’m an anxious person, also very reserved, but Dr. Lung made me feel comfortable in our checkup, he was humorous but not insensitive. Thorough, answered any questions, and overall made me feel at ease due to his breezy nature of making it all seem like it’s no big deal (some may hate that but I for one was glad about it) — When my name was called to go into the OR, it felt a little bit hostile. Obviously I know the nurses and anesthesiologist isn’t a welcoming committee but I walked into the room and was just told «Take your jacket off and put it in here» and then «there’s a cup of oral rinse near that sink, gargle and spit it out and you can take a seat» no hello, or smile or anything of that sort from any of the 5 people in the room. The only good thing that came from any if the nurses was that she actually listened when I mentioned t3’s weren’t working for my pain and I got a prescription for percocet to take incase when I left. When I sat in the chair, the anesthesiologist didn’t bother to introduce himself, he just looked at my arm and asked me to make a fist a few times so he could find a vein to place an angiocath and start putting me to sleep. No explanation by him as to what he was about to do, and none from the nurse when she pulled my shirt up to place the little pads that monitor your heart rate. Not exactly a six pack under there so it was a bit humiliating that she did it without warning. Anyway, all I remember after that is feeling my head start to tingle and being out. Then I woke up in recovery. Recovery room nurses were pleasant and thorough in explaining everything, when I got up I was given gingerale and medicine. I felt dazed the first 5 minutes after I woke up but felt entirely normal and sober after that besides having a swollen and numb face… so hooray for having a good anesthesiologist (i believe it was dr charlton) — Dr. Lung even came in with a smile on his face to ask me how I felt and gave me a high five while the nurse was talking to me and another patient waiting to get discharged, so that was really nice. Not sure he gets to do that often as he seems very busy.
All in all this place is nice and clean, I can’t speak for the other Dr’s but Lung is incredible. The worst part is the punctuality and the attitude of some staff there.

Bed side manner and communication leave something to be desired but the Dr seems quite knowledgable and thorough.

I am sometimes surprised by the irony of how things work out. I had a dental implant done 9 years ago (still a teen so facilitated by my dad) at this surgery centre, and had little memory of the experience outside of how expensive I was told the procedure was and a panicky moment as I came out of anesthesia.
Needing a new implant I allowed myself to be referred here to Dr. Dobrovosky once again under the premise that expensive = best and that it makes sense to work with someone who already knows your mouth (and in my case knows your rare genetic tooth condition). Unfortunately I am learning firsthand (and at a nearly 5k price tag) that familiar and top rated do not necessarily mean best.
I have never been seen on time here. I consistently request, and receive, appointments scheduled early in the morning but have been kept waiting every time I come. Nobody greets me when I walk in. I approach the desk to let them know I am here and they simply tell me to sign in on the sheet prominently displayed at the front of the counter as if to say «please do not speak to a receptionist.» When I came for my first appointment that included a cranial CT scan the attending assistant was training a new person and hardly acknowledged me until I was so uncomfortable and frozen that I had to point out my anxiety and offer the feedback that if they would like to train someone in real time practice, that it may be helpful to run this by the patient. When I saw my surgeon for the first time he said «nice to meet you», when I pointed out that we had met, and he had actually performed surgery on me before he said «I know» and gave me a look that said «what’s the big deal?» The big deal doctor, is that when I have to take time off work and plan to spend thousands of dollars on this procedure, the least you could do is read my chart and try to remember me.
The day of my surgery was not facilitated well. I did not see my surgeon before my operation and he almost refused to see me afterwards. Even though he only completed half of the implant and no other staff could explain to me why, he made me wait nearly an hour when I was in the wake up room before he came out for two minutes, brusquely explained the procedure and walked away.
In short the bedside manner in this facility makes be feel like less than a person. I think it is important, especially in a field as delicate as dental surgery, to take the time making patients feel comfortable and acknowledged. This facility is beautiful and state of the art, but the customer service leaves much to be desired.