Roma Pizza & Donair

I absolutly love Roma pizza. The staff is awesome. The pizza is delicious. I love dipping my crust in a side or sweet donair sauce. Falafel is to die for. Mmmm mmmm mmmm. Cant say anything bad about the place.

These latest owners seem to know what they are doing! We’ve had pizza from here a few times since they took over and I’ve generally been impressed with how soft the crust is and the overall taste! I hope these owners are able to hold on to it for a while!

No. No. No. No. No. No. No.
I ordered through an online ordering service and pre-​paid using my credit card. The expected delivery time was 1 hour from when I ordered. Perfect.
After an hour I called the store to make sure there weren’t any problems (we had problems with another company not being able to find our address) and they assured us the driver was on his way and would be there in less than 10 minutes. No problem, it had been snowing a little bit so I didn’t mind waiting a little extra time (eve with a house full of 4 starving people on a Friday evening).
15 minutes later still no food. I called the store again and asked them to call the driver and make sure he knew where he was going. I said tell him to call me if he is having any problems finding it, I would be waiting by my phone to give him directions. No no, everything is good, he will be there in 10 minutes. Are you sure? Yes for sure. Ok thanks!
15 minutes later still no food. I called the store AGAIN and asked them if the driver was having trouble finding it, and maybe they could call him and make sure, or ask him to call me! Nope, they just called him and he will be there in 10 minutes. This is starting to sound far too familiar.
Repeat me calling every 15 minutes to make sure there weren’t any problems. When I expressed my displeasure at being told it would be 10 minutes every single time I called, she was like oooh I am so sorry for this, it will be 10 minutes. Finally 2 hours after I ordered the driver finally called me. I can’t find your house. That’s what I figured, where are you? Blah blah blah street. I have never heard of that street, I can’t tell you how to get here from there so can you maybe give me more info? Some other streets I don’t know at all. Maybe I can just give you directions from your store and you can figure out where you are from there.
I give him directions from the store. Oh you’re south of the Henday! Yes, are you north of the Henday? Yes I am in Terwillegar. I live in Allard, Terwillegar is actually the complete opposite direction from their location.
At this point I tell him to just forget it, it has been over 2 hours, he is going to be at minimum another 20 – 30 minutes, and the food has been in his car for almost an hour and a half. He offers me a refund and says he will bring the food anyway. I tell him not to worry about it, and make some sandwiches and soup for my starving friends.
45 minutes later the driver shows up with the freezing cold food. I message customer service from the ordering company. They say hold on they will contact the store. They blame the snow for the delay in the delivery and offer a 10% refund (that doesn’t even cover the delivery charge). I insist the driver offered me a full refund when he talked to me on the phone, and they come back to say 10% is the best they can do.
If it was honestly because of the snow I may not have minded. It was 100% the driver and for them to care so little about customer service means I will NEVER order from them again.