Budget Rent A Car System

I came here on Monday, December 14^th to pick up a car that I had on reserve at opening time which was supposed to be 7am.
I had a taxi pick me up and drop me off just before the gates and he turned around to leave. What I’m explaining is that this lot has gates to both enter and exit. When you exit you need to be issued a ticket from the office to use to exit. If you don’t have one of those unless you break the gate and drive through, you can’t leave.
It was a good thing my ride did NOT go through the gate at 6:56 in the morning because if he did he wouldn’t have been able to leave until after 7:17 in the morning.
There were some employees around but nobody could open the office. The supervisor or manager or whomever was not at work so there were several employees without the key waiting around outside as well as one other customer that arrived before opening that wanted to get rolling out of there.
I didn’t necessarily like that I had to wait for the business to open past their posted opening hours. I get it that something could have gone wrong but when people are waiting for the office to open to get moving out and have things to do it’s not a good feeling. It was a good thing is wasn’t freezing outside and just chilly a bit. If it was cold and I was waiting outdoors for the office to be opened for almost 20 minutes I would have been unhappy…
Still the cars I’ve rented from here past and present are all in good condition and nice vehicles. This time around I ended up with a Chrysler 200C and I really liked this car a lot. It was good on mileage, the sound system was good and all around it was very comfortable.
Next time I come here and there most likely will be a next time I’m hoping they’ll be open when they say they’ll be open. Not being open on time and being in the service industry is a huge no-​no.
I’m not one to give rental companies a bad review either… Most of the time I am very happy. Another Budget at YVR airport I’ve given 4* and the one at La Guardia I’ve given them 5*. This one was not so great this time around for picking up but for returning it was good.