Apple Store

Very bad experience! You have booked appointment! You show up! There is a huge line up for people without appointments who wants to make one! And you are stuck in the middle just to check in! After you check in you have to wait! Poor service!!!
Never come here! They waste your time

Top notch service and great employees, even if I liked a product of another brand better I would still buy apple because of these reasons. Square One Apple fits the same Apple mould of hiring, training, and attracting the right employees. It’s always busy but their system is so efficient you never have to wait long and they almost always address your problem right away

I was quite impressed with the friendliness patience of both sales assistants that I interacted /​both went the extra mile to help me.

I went there to see the new apple watch (a couple months after the air date) it was pretty crowded, but it did not matter because one of the staff made his way to us the moment we entered the shop.
I talked with several people from the staff and i must say they were all eager to help me and answer my questions. I kinda felt special from all the kindness!

Went in to get my iPhone fixed. Was extremely surprised how quickly I was able to get assigned a position in line and get served at the Genius Bar. Phone was fixed for free.

Came by today and learned you don’t really need to worry about an appointment and got in and out in about a half hour. They resolved my issue. That, and along with the time they completely saved my Macbook Air last year — when local repair guys said it couldn’t be done, or at several hundred dollars — means they’re batting 100 for me. Though it’s always crowded, a staff has always found a way to reach me within a minute and none of them have ever given off a sense of being rushed or overwhelmed. Jobs would be proud.

Best customer service ever! I am forever Apple because of the experience I had with my device. I know would strongly recommend getting the apple care because of their service. Always a friendly curious staff when I walk in. The waits can be a bit at times, but it’s because of previous customers and their long winded appointments that back yours up. Enjoy

We’ve been in this store today with my kids to return the iPhone 4s that i bought for my son. So busy in this place (weekend), nobody has a chance to check the fon. The technician book us appointment for next week. Just ok the place, employees are very helpful to the new customers that looking around asking questions about the product but to the existing customers that have trouble in their gadgets there is only one person & one long line to tell them to book appointment & comeback next time. So if you have problem that you need a technician it’s better to call first before you come to avoid wasting time.

It’s one of the places that I’m not sure how to review and even when I do, will it matter? Will people suddenly read my review (or anyone else’s for that matter) and suddenly stop buying iPhone, iPads, etc? Doubt it. This place is always PACKED even when you don’t come the week after the new iPhone is released (like I did). In my defense, my phone had died and I needed a new one right at that time and they were the only place that had it… what is a boy to do?
The reservation system is great in that you book an appointment and show up at said time to pick up your shiny new device… except that’s not what I had. I had a reservation not an appointment. Did I know the difference? Nope.
So after wading into the sea of humanity and getting into a line (and waiting) someone takes my name and tells me to wait… and then goes on to help the people behind me while I continue to wait. Then they finally get back to me and long story short, I’m in the WRONG LINE. Oops. How was I to know and couldn’t someone have asked what I was there for? So I’m directed to another line (outside the store) and wait… but AGAIN I’m in the WRONG LINE (there’s a pattern developing). I was in the line for people without reservations. «Move over to your left, sir. Okay, now you’re in the correct line».
After all of the line nonsense the fellow who helped me was very professional, courteous and efficient, not to mention stunningly calm given the chaos surrounding us. He even caught the fact that I gave him an extra $ 20 by mistake (yeah, I paid for this bloody expensive thing with cash).
So bottom line: the lines and the (unavoidable) chaos? Not so great. The staff? Mostly quite helpful and pleasant to deal with… once you’re in the right place.

Great service from Christopher. He was friendly & answered any questions I had. Apple products really sell themselves but it’s nice to be greeted & helped by friendly sales/​service staff.

Even though I have an iMac + a MacBook, I have never made an in-​store purchase at the Apple Store…’til now! And I felt soo cool shelling out $ 100 for an A/​C adapter for my old ass MacBook. ;) It was soo difficult for me to let go of my MasterCard!
In all seriousness, it was a «necessary» purchase as I got some no-​name adapter a few months ago for $ 30 and that just died. So I figured since the original Apple branded adapter lasted soo long, I might as well pay for the original.
As per the salesperson, there’s a 1-​year warranty, so even if the wire gets a bit warped, they’ll apparently replace the entire thing. We’ll see how far this $ 100 goes! *fingers crossed*
Salesperson was quick and checkout was super efficient, done so with this neat contraption that was attached to his iPhone!

Me in this store is like kid in a candy store. I love this place.
Only problem that i have is is you have a problem with your Ipxxxx you have to make an appointment as they cannot see you if you do not have an appointment.

Although the store was really busy, we were promptly attended to and our problem solved. Thanks to Shane for being so helpful. He helped us book a Genius bar appointment at Sherway (since Square One was fully booked) and for explaining to us Apple policy and procedures. Thanks again for the pleasant and professional service.

*dies*
I was supposed to receive a call from the manager but that was a no show. I wanted to complain about how terrible their service has gotten.
Point 1 (to be duly noted): Apple products aren’t cheap but I have been a repeat buyer because of how amazing their service has been. Dealing with an Apple Genius has always been easier than trying to push «sense» with Best Buy Geeks or the Dell I-​will-​Google-​it guys. Anyways, all this Apple gaga till now.
I went in with my new Mac Air because the keyboard had stopped responding. Instead of being attended to, which is the usual case (I had an appointment), I had to go and seek out staff from chit-​chatting with the party people in the store tinkering-​with-​but-​not-​purchasing any products. Anyway, after that it was a 30 minute wait at the now-​cluttered Genius bar, which is not normal. Genius came out — disheveled guy with hobo beard and dreadlocks — which is not normal either. He mumbled something and took my laptop to the «back» to check. My hunch is, he probably took it to the back to Google solutions or call one of the Apple tech guys. Usually they will sit infront of you and try a few solutions. No more; not at this store atleast. He came back out, absolutely clueless. Made me sign a sheet of paper that said I’ll get my laptop in 3 – 5 days.
I waited for 3 – 5 days. On the 5^th day, I got a call from the store asking for my password (because they couldn’t access my laptop). *insert a serious facepalm here* … anyway, I gave it to them. Don’t know what happened because when I called a day later to follow up, I had to give it to them again. On the 7^th day, I was on the brim of being super impatient and throwing pie at somebody, so I called them again and a conversation took place:
Me: Here’s my repair number. What’s the status?
Apple Man: It’s in repairs. We’ll call you when it’s ready.
Me: I know that… but I was supposed to get it back 2 days ago.
Apple Man: Ok, let me look. Ma’am, we called you 2 days ago…
Me: For a password, yes, I gave it to you guys twice already!
Apple Man: I don’t see one on file. I can write it down and hand it to one of our Genius reps.
Me: You gotta be fucking kidding me
Apple Man: Ma’am we don’t tolerate any kind of swearing, sorry…
CAN YOU BLAME ME? Anyway, I ended up giving them the password for the 3^rd time. Finally got my Air back on day 8.
Want better customer service? Go to Sherway. It’s SO much better.

I challenge you to find an Apple store that isn’t jam packed with people. I really don’t get it. There were so many people in this store ‘playing’ with stuff that the staff weren’t available to help the customers that were there to actually make a purchase. Quite frustrating.

As a Mac addict I am here more than I want to admit!
Super friendly staff makes it less painful when it comes time to pay for your Mac stuff.