New Westminster Skytrain Station Dental

I brought my 2 girls here for checkup and Dr Kang was very patient with them.
They sent reminder texts for our next appointment too so that’s great.

Excellent hygienist and dentist. I have never had as thorough of a cleaning and really appreciate the explanations as the cleaning was done. Dentist did not try to sell me anything or any procedures, was surprised as this had been my first visit in 1.5 years and the last dentist tried to tell me I had cavities between my teeth in all sides of my mouth but had never had any sensitive areas to explain this. Front counter was professional and courteous. I don’t review often but felt this was worth it as teeth are such an important thing to take care of and some bad reviews popped up. Did not think my experience was worth a downgrade from those bad reviews.

Went here as it was conveniently located but wish I had looked elsewhere. My initial cleaning was lovely and done by one of the nicest hygienists I’ve ever met — the only reason this review has 2 stars. Went back for some filings and had the WORST experience of my life. I have had many fillings in my life due to bad enamel but none even compared to this experience. The dentist was rough and extremely pushy initially and then left for 20 minutes AFTER the assistant had clamped my teeth and mouth open! Sat there checking my watch wondering if I had been forgotten but not able to speak because my mouth was clamped open. She administered 6 needles for freezing even though my fillings were «very small». And the last needle sent shockwaves through my face and tongue. Throughout the cleaning she was really rough and even with the insane amount of freezing I felt pain (which is not common for me… My old dentist only froze me with 1 needle per appointment IF I REQUESTED as I generally am not super sensitive). 1 week later — called to complain (a first in my life) because I was barely able to speak due to the intense pain in my tongue from that last needle. Not sure what she did but I wasn’t able to pronounce a lot of words as certain movement of my tongue sent pain needles through my face. 6 weeks later — still am unable to chew anything on side of fillings not only due to temp sensitivity but cannot put any pressure on the teeth. Even bread is too painful to chew on and even room temperature foods are extremely painful. Can barely eat or drink. Called to update the clinic to find that dentist was fired due to SO many complaints. I have a hard time believing that the complaints were only super recent and am really upset that I possibly could have avoided this terrible pain had they listened to previous complaints and gotten rid of her sooner. Haven’t been able to eat much in 6 weeks — not the way I envisioned my summer weight loss in 2015!

This is the best dentist office I have ever gone to. They are sooooo nice and understand my fear of dentist. They do not do work you do not need only work that will make you feel better about smiling. They put in every effort to make your experience a happy one Dr. Wong is a kick ass dentist you wouldn’t find a better guy to work on your teeth. The staff our the best I feel so lucky to have found them. I will always be grateful to all of them.

The series of mistakes that occurred for a simple consultation just cascaded down to horrendous experience for me. The office manager refused to take accountability despite knowing the office staff made an error. Perhaps owning up to mistakes is not his forte and his ego got in the way, very unprofessional and down right shady.
The issue was that I’m allowed 1 panoramic X-​ray every 3 years through my insurance. I’d taken one in August of 2011 therefore I would be eligible for another one in August of 2014.
To summarize, the dentist at New West dental told me in July of 2014 that my panoramic x-​ray would be complimentary, additionally he will also forward my x-​ray to the specialist he referred me to at no cost (this conversation was held in front of both the receptionist as well as the office manager). Upon taking this x-​ray, after a few weeks I was told there was fee I’d have to pay if I wanted my x-​ray forwarded to my specialist but this was contrary to what I was told at the time my x-​ray was taken. A little shocking.
If they were up front and honest at the beginning about the cost involved I would have taken my x-​ray in August instead, paid for it then and would have been reimbursed for it by my insurance.
I tried to relay this to the office manager who by the tone of his voice couldn’t care less and wasn’t going to release the X-​rays despite knowing their dentist made an error. After going back & forth over the phone, he finally concluded by saying he’ll make an exception and forward the x-​ray to my specialist as though doing me a favor. A favor it was not. This whole ordeal was unnecessary. Deceiving and tricking your clients is not the way to function as a professional establishment.

Ben at the front desk can kinda be a dick. He is sassy to me in emails. He once made me wait over an hour so some business man could butt me. Then had the nerve to sass me when I missed a cleaning.
My dentist Dr. Vanaki is AMAZING! Her hygienist is awesome as well. I seriously love them both.
Loss the sass Ben!

A friend mentioned this place and since I moved by Braid station I thought why the heck not, especially since it’s a 1 min walk from New West SkyTrain station (it’s in the same building)
The front greeted me with a smile, got me in on time… My cleaning was painless, (although I’ve been told I have a high pain threshold… Having 4 piercings may have something to do with that, hah). The work chair I was seated in even gives you a massage! They even did a bit of extra research into my benefits package to see if we could get certain things covered.
They all were very friendly and the dentist even handed me a mirror and went though my mouth and pointing out different things with my teeth (I’ve never had that from a dentist before) usually they just say «oh, you need this», but these guys explained what and why.
Other than that, nice seating area… Clean digs, and of course convenient location on SkyTrain! I’d def suggest to come here!

UPDATE: there has been lots of changes at this dental office. They now tend to try selling you unnecessary services. You also see a different dentist each time, creating a lack of consistency in diagnosis.
The staff is very Professional and Courteous. They don’t try to sell you unnecessary procedures and exams, which is quite rare among dentists those days.
I have never had any problem with their service and received the required treatments.
They are a little bit more expansive than other dental offices though.

I was never afraid of dentists till I went here. They made me feel nervous. There were two assistants who in addition to the dentists were crowding my mouth and making gasping noises. I was told I needed to get all fillings replaced immediately at a cost of over $ 1300. I was told at the front desk I better get it done or risk requiring a root canal. Also diagnosed with peritonitis. I’ve gotten two second opinions and both confirmed my fillings are absolutely fine and so is the rest of my mouth.
CBC Marketplace should visit this clinic.