Wind Mobile

Signed up for Wind Mobile because I was so damned sick of all the big corporations and wanted to give the little upstart a chance. Big mistake. Their customer service is so bad (indifferent and incompetent in equal measure) I’m nostalgic for Bell or Rogers. Oh, yeah, and their «wind tab» is actually worse than a three year contract (so much for that contract free nonsense) but they describe it so badly in the store you don’t realize this until months later when you realize it’s barely going down each month.
But, whatever. The main thing (besides price and their prices are ok) is the service on their actual phones. On that note, all I have to say is the following:
The places where my Wind phone «home» service hasn’t worked:
1) My home
2) My office
3) The hospital when my child was born
4) Walking around downtown Ottawa
Now all of these places are supposedly in the midst of their“home” reception zone but I’ve wasted hours over the two years I’ve been Wind trying to find coverage. Oh and sometimes you are in the middle of the supposed «home» area and suddenly you end up on Away so you end up paying for roaming. It’s a joke. I can my only hope for the last year of «wind tab» that I have is that Verizon might be allowed to buy them up and actually give decent service.

I went in to Wind Mobile today and found out that it shares a roof with the Blockbuster on Rideau St. The store seems more like a kiosk than a store! There’s a table with some phones and 2 computers that the representatives can help you through.
I was looking for some accessories for phones that Wind carries and the store doesn’t carry any. I find that weird that I can’t purchase cables for the phones that I’ve purchased through Wind in the Wind store!
To access Wind you need to go through the Blockbuster doors even though there looks to be doors on the Wind Mobile side.
The staff is friendly.