Steveston Marine & Hardware

Pretty much a marine division of a Canadian Tire and Home Depot combined. Even saw calking products for those reno jobs on boats, it’s possible.
Thought their home mats are funny, as per pic.
Not the world’s most helpful service, almost like ‘I leave you alone’.
They do have more specialized products, like flashlights and cooking ware for boats.
Hunting and fishing too.
No Amex.

This business was absolutely disappointing. I called the store to find out what time they closed on a Friday afternoon and the clerk said 530pm, 15 minutes. I arrived at the front door at 525pm looking to buy a marine map. I knew exactly which map I needed and had my payment ready to go (cash, debit, credit, whatever worked easiest for them). The gates were locked and I spent 5 minutes knocking. When the sales staff came out the door at 528pm, they advised me that they had closed down. They then suggested I speak with the manager Richard. I called out and asked if I could quickly purchase my map. He said no, and proceeded to tell me it was 530pm and that they were closed. I asked him politely several more times if he could ring it up for me as I was planning my trip. He eventually must have felt threatened or didn’t want my business as he came barreling out from behind his counter to close the gate on me. The time it took him and his staff to tell me no, I could have purchased the map, been out the door, and down the street for Greek food at Kisamos. Ended up going to Vancouver Marina instead — they had the map and they were open for business. Thanks for nothing.

It’s not a fancy place nor does it want or try to be. It looks like you’re on a boat only you buy marine specific stuff for your boat and fishing. It is a very manly store. The customer service seemed non existent as everyone was engaged in more important calls and customers that were industry specific. This was personally fine as I was browsing. I came in here ’cause the yellow rain suit that I used to own blew away with the wind and I was looking for a cheap replacement. I found an identical suit for $ 10 = sweet deal.

Instead of buying what I needed online I went to Steveston Marine and told them what I needed. They made a suggestion, i bought it and found that the product does not do what I need it to do. After some investigating I found that the specs on the product do not match what I was looking for. So, if I had done my own research and did not rely on advice from people at Steveston Marine I wouldn’t have purchased the product in the first place. I thought I could rely on their expertise.
When I found out that the product did not work I made contact with the store several times (one time in person). The owner was going to contact me to resolve the issue. Several weeks later I still haven’t heard from him. I believe they really don’t care.
I’m not sure the point of going to a store for advice when it’s incorrect. It’s much easier to get on the Internet and buy it online.

If you want good customer service, competitive prices and a nice shopping experience do yourself a favor, don’t shop here. If you can get someone to help they are bitchy and short with you. They won’t have much of any sort of selection of a product. They have a million different items but no selection of any one thing. High, insane prices for everything too makes this store a no-​go for me.

How great this store could be. The key word is could. They have a great selection, good location but are a little over priced on most items.
The biggest deterrent for me is their surly staff. The customer comes last in this company’s culture. I have seen them be rude, impatient and condescending to many customers.
I shop here only when there is no other choice.

A local flavour of Steveston. Every small town has one and it’s a much needed store as well. Sure go to the Cantire, but why go there when you can go here?
Need stuff for your boat, for the house? Need some tools? Salt for the snow or buckets for the beach?
If I recall you can also get your fishing license here too.
The town sure aint Steveston without this place.

* Local hardware and fishing supplies *
I’m not a big fan of the «Home Depotization» of hardware stores. Seems they are everywhere and the small local shops are disappearing.
But this is a classic small town style hardware store with a big section of marine focus considering its location in Steveston. I haven’t seen such a large collection of fishing lures, nets, rods, deep sea lines, etc. anyplace else in the Vancouver area.
Staff is also really friendly.
They have a lot of gadgety type tools that would make for a good gift for that gadget lover in your life too!