Chapters

I wonder if this place will have a closing sale? Maybe they will just pack up everything and ship it to another location?
I’ve always received very helpful service here. No complaints. I’ve purchased travel books, gifts, and today I was looking for a game to add to my collection. The staff member who helped me was friendly and quite knowledgeable. I’m going to wait a bit and see if my game goes on sale!
More importantly, though, what’s going to take over this huge space once Chapters is gone?

I bought a mug for a friend and I accidentally dropped it in LUSH 10 minutes later. I brought the mug back to chapters and the cashier was nice enough to replace my broken mug — no questions asked. AWESOME! so so so nice.

The best bookshop I’ve ever been too
Great layout
Perfect place to meet or chill out with a cup of coffee & a book

Sometimes loud but a great place to work, study or read anything you want with a coffee in-​hand. I also find any Starbucks that isn’t in a Chapters to be ridiculously cold during the winter.
Only downside is that I’ve seen quite a few people being asked to leave for disturbing others and there are arguments because of them — sometimes entertaining but usually just annoying.

What a great location for a Chapters! The building with such a wow factor and interesting layout including the staircase that goes up over Chapters to the theatre above, very cool! The bookstore itself is always busting with people with the corner location gathering light and pulling people in from around the area. NFB is across the street along with tons of vibrant street activity and restaurants. The Starbucks on the second floor is integrated thoughtfully with Chapters as it’s sandwiched between the third floor with the kids area and the main floor. The magazine area at the back of the main floor has a wide selection. The only head-​scratcher is the checkout area which is efficient, yet is counter-​intuiative with the lineup starting at the far end as you round the corner from the stairway or magazine section.

The store itself is fine– NO complaints. The weird (and stupid) thing occurred when purchasing a book for my niece. We saw the gift wrapping station next to the Children’s books on the third floor. We assumed it was self service since there wasn’t anyone there to do the wrapping.
Dumb thing #1: No tape. How do you wrap anything without tape?
Dumb thing #2: If you wrap the gift, how can they bar code scan the item?
Dumb thing #3: The cash is downstairs on the main floor. So to actually pay for the book and have it wrapped, you’d have to: Take your item from the third floor down to the first floor, have it scanned and pay for it, then return to the third floor to figure out how to wrap it without tape.
Is anyone else tired and annoyed yet?

This is seriously one of my favorite places in Toronto, and I’m so glad there’s one close to me. If you’re afraid of people thinking you’re shamelessly reading books in the store, no worries — you can barely walk from one shelf to the next without almost tripping over someone sitting on the floor engrossed in a book.
Great place to drop by and flip through a magazine or check out that new book you just heard of (or if you’re particularly ambitious, reading the entire thing). Nice air conditioning, floor to ceiling windows, a huge selection of books and a fairly quiet atmosphere make this an awesome place to spend a lazy Sunday.

great selection of items. decent prices. a few things a bit overpriced. nice staff.

Love this chapters. It’s in the middle of EVERYWHERE and a great spot to drop in to grab a coffee and read a book or just used as a check point to get your ass warm when it’s freezing outside.
When you first walk in you’ll think this Chapters is a small location but once you start going up the escalators you’ll realize it’s much much more. I’ve hid in here waiting for people all afternoon as it’s that comfortable and the staff don’t hound you for anything.
Need to kill some time before a movie? Stop here! Need to take a break between shopping? Right here! Have a few minutes before you get dinner or hit up the bar? You guessed it!
Sit on the second level with a cup of Starbucks in your hand.

My favourite Chapters in the whole wide world.
I love coming here just to look at stuff, people watch, enjoy a cup of coffee. Usually before or after a movie at the theatre upstairs.
The bathroom here has saved me on more than one occasion from downright disaster. God bless them.

Love this location. A great place to meet up with people before a movie… lot’s to browse. I love their selection of home décor, gallery frames, book ends, etc. When I’m ready to redecorate, I’m coming back here.

Say what you will about our Canadian big box bookstore and the fall of the indie outlets, this is a fantastic place to wait for a friend if he or she is running late.
VIBE
Book-​ish. Starbucks on the second floor, which you’ll never get a seat at. Not as homey as it used to be.
THE GOODS
I like this location for its selection of design tomes (no problem getting Design Sponge here as opposed to Book City). I really really like this location for its selection of greeting cards and specifically thank you cards (it can be hard to find them). Plus, they have a great selection of notebooks on the back wall near the magazines.
The travel section is pretty good but small. I like their magazine layout. I am always picking up a travel book or mag here and both are close by.
The children’s section is cute.
Not so great: the business section. It’s ok. Or maybe they just don’t like Sally Hogshead because it took me forever and a day to get this book from Chapters/​Indigo.
OBLIGATORY CATCHY REMARK
It’s weird that this location is so big yet somewhat homey. I do manage to spend quite a bit of time in here. Or maybe my friends are just always late? (Kidding!)

I prefer the Chapters location in my own neighborhood because the bathrooms here are always filthy and I don’t think this location has enough seating space. Three stars for LOCATION, LOCATION, LOCATION. A definite option for pre-​movie browsing when the weather outside is frightful.

Its one of my most fav places to go when I have my «ME» time and wants to be alone. I just go grab whatever magazine from Fashion, Cosmo to Women’s Health. There tons nice comfy chairs upstairs cross from Ball Room Bar. I was sitting there 2 weeks ago realize I was able to see Leafs Hockey game on TV screen at BallRoom from where I was sitting. I guess my ²⁰⁄₂₀ vision works best at that angle in Chapters LOL.
Amazing fact that there is INTERNET! I pulled my laptop and just connect to wfi from Starbucks downstairs. So I can read magazine n use internet and watch hockey game with my feet resting on the heaters by window. Fun! And I like to stare at the night sky light n CN tower from that window, its very peaceful.
Also I like how its private that u dont have to like be stared by random ppl in a bar or restaurant when u want to be alone, I had only been *harassed* once at Chapters when I a guy stalked me n tried to sit beside my chair to start conversation. But I am quite sure that could happen anywhere any time in the city. If u go there sit down and some decent looking guy in his 30s trying pick u up. Just tell him off. I am saying it because he said he goes there often to «look around». His name is Sean LOL hahha.
Employees there are always supper friendly. They are sooo nice! I had bad experience at Indigo Yonge/​Eglinton, the guy working there located me thru camera chased me n my ex down 3 times to tell us we couldnt not sit at those spots to read. He must be mad at the world. lol I had never once not been helped by nice people working at that place. They talk to u with respect even know u AREN’T paying it. Its very NICE feeling. I ended up buying some books recently.

I love this store. They have EVERYTHING.
I will not debate the ethics of the chain owner in this forum, but the store itself is one of my favourites to visit. It has an incredible selection of mags, cards, gifts and of course, books. Their selection of Travel, Business and Gardening/​Leisure books is particularly impressive.
I will be back. Of course.

Chapters, Borders, Barnes and Noble, whatever.
It’s a mega-​bookstore with a Starbucks on the 2^nd floor. Free wifi.
The reason why I’m even posting is because this place has become essential to my circuit with a 3 yo tot, especially on rainy days.
There’s a Thomas the Train table on the 3^rd floor in the kids section, where my kid can play while I check email or play Angry Birds on the iPod Touch.
Bring your germkiller gels just in case. Kids are germy.

This is a rather average «big-​box» bookstore of the likes of Borders or Barnes and Noble… specifically like Barnes and Noble because the café is Starbucks. The top floor is nice and spacious, a very open feel. It’s rather sparse with shelves actually so each section has not so many books, but I did find one I was looking for. I think it’s more about ambiance than merchandise which has its pros for sure, but though there was the one thing I found there were three things that I couldn’t find. Looks like I’ll be hitting Amazon after all.
Meanwhile in the café on the second floor where I worked on my laptop for two hours it is rather dark and the roof feels very low… I was sitting on the edge of the covered part and the difference in mood between looking left to the ‘up’ escalators versus right towards the ‘down’ escalators was the difference between a bright morning and a cloudy dusk. Most of the seats are in the dark part. And no free wi-​fi so it’s only good for certain work… and of course the coffee isn’t very good either.
The magazine section is reasonable, about what I expected. I spend a lot of time in lots of book stores across the globe and this is rather par for the course. I can think of a few things that it lacks but nothing special that it has. It’s almost identical to the B&N in Utica, NY and in Ann Arbor, MI. I guessed that Toronto could do more and better and I’d love it there, but I was wrong.

I’m shameless. I come to Chapters to soak up their A/​C and treat their magazine rack like my free personal library. I plop myself on the couch in their Starbuck’s and flip through a shopping-​basketful of my favorite titles.
On a recent excursion I browsed:
Food & Wine
Saveur
Gourmet
Cook’s Illustrated
Real Simple
Toronto Life
New York
New Yorker
I didn’t buy any of them. I know, I’m a terrible person. You should probably de-​friend me.

Factoid #1: I love bookstores
Factoid #2: I love bookstores where you can sit and read without feeling bad I’m not purchasing it.
Factoid #3: I love bookstores with no-​fuss return policies.
Print is dying. It saddens me. I love going into a bookstore and browsing, touching and reading the books. But at the same time, I’m only willing to purchase a book if it’s a classic or somethin that I will want to read over and over again through the duration of my ownership.
Therefore I love this chapters location because it is in a great location and has an excellent setup to read for hours on end a huge selection of books, and if I’m REALLY into the book I can buy it. And If I change my mind I can return it!
This massive Chapters is a regular visit for me and right in the middle of the entertainment district so you can waste a little time before or after a date with your friends.
Also a big fan of the Starbucks on the mid-​level– much better than ones on the base level. It’s good to hang here and be on nerd watch.
I heart nerds =)

I love going into bookstores when I’m at home or away. This particular Chapters/​Indigo is a larger 3-​story one, which features a unique exterior and a 2^nd floor Starbucks. I like their selection, the layout of their stores, and enjoy looking a their large selection of tcotchkes (accessories). I also agree with Melissa J. about their big computers up front that allow easy search and ordering options.
I ended up buying a commemorative book on the 100 year anniversary of the Montréal Canadiens. And considering the «Original Six» rivalry with the Maple Leafs, I was looking over my shoulder the whole time.