Dove Cleaners

This place was recommended to me by the designer store where I bought my dress. After wearing it ONE time to a wedding and unfortunately staining it, I called the store and asked what dry cleaner they recommend and they spoke nothing by highly of Dove so I felt secure in bringing them my dress. However, upon picking it up, I could hardly recognize the garment they returned to me. The stain was gone but the garment was truly worn and the stitching on the lining is coming apart in 3 places. I have not owned the dress for even a month at this point and it has fuzz and is coming apart. It no longer sits the way it is meant to either.
If you cherish your clothes, avoid this place at all costs. I will be writing an angry letter to the store that sold me my dress as well. After the amount I paid for this garment, I expect a recommendation to a cleaner that actually knows what they are doing. Not a hole in the wall that can’t even be bothered to call me to notify me that my garment is ready.

Horrible. No recommended.
The clothes were not ready at the time that was promised. When I did receive them a day late, certain pieces still had visible stains on them. On top of that all the clothes came back smelling like BO.

This place is a joke.
Dove cleaners is over priced — and never gets it right.
They messed up a suit cleaning — so I ended up with a credit — took stuff back in and got my flat front linen pants back with a crease ironed right down the middle.
What a waste of my time sending stuff to this location. Ashford cleaners or Carlton Cleaners are the best around

This cleaner is located next to Shops at Don Mills parking complex. I am very satisfied with the quality of service. My clothes such as coats, dresses, suits and shirts always come back as new. Staff is so kind as they handle your clothes with care.

I used them for the first time in december and because time is a huge issue for me, I wanted to double check that my jacket has arrived prior to making a visit. So on the day that they said it would be ready, i phoned to check if my jacket has arrived and I was told that it was in the store but when i went there it wasn’t in the store. They said that the deliver guy is running late and blamed him for the delayness. I had to complain and express my frustration and only then they apologized and offered a discount. I was very frustrated and disappointed by the fact that i had to make a second trip. Not pleased with the service at all! The staff need training, I suspect that it could also be a language issue as English is not their first language. I mean I didn’t even have to call to pick up the jacket on the day that they said it would be ready but regardless I called to double check and they said that it has arrived and sitting in the store when in fact it was with the driver. How do you deal with this kinda people!!! Is this as result of lack of communication (language) or are the staff simply making up stuff in the hopes that the driver would arrive on time before I reach there? Bottom line – I was beyond frustrated with the staff and the service I received! Please share your thoughts about your experience with this particular store, am really curious to know. Thank you.
ps: this review is for the location at Shops at Don Mills

About 2 — 2.5 as expensive as any other dry cleaner I have used in Toronto. The location I went to simply itemizes what you bring in, they do not give you the cost, so you do not know what you are paying until you pick up. I ended up paying over $ 13 to dry clean a shirt. Because it had black in it they would not launder it – which would cost $ 4.49 plus tax rather than $ 10.75 plus tax — and I did not find out until I picked up and asked for a detailed invoice (which they only provide on request). They do use reusable bags, which is nice, but they charge you a $ 1.50 environmental fee for each bag and, in theory, only credit you back $ 1.00 when you return a bag. In reality, I returned 4 bags on my second visit but received no credit and then was charged another $ 1.50 per bag upon pick-​up. So I was charged $ 12 in bag fees for only 2 visits. The quality of their work was fine and they will do things like replace missing buttons but I found the staff overall to be unknowledgeable and unempowered to help you and their systems to be poor. e.g. they track coupon usage by hand and made an error with my coupon usage which forced me to make an extra visit and on my second pickup they properly indicated I had a credit on my account but then had to ask ME how much the credit was for! Overall, at nearly $ 80 to launder 13 shirts, I will not use them again. If you want convenient drop-​off service in the area of Don Mills & Lawrence, are able to drop-​off/​pick-​up Mon-​Fri prior to 7pm or on Saturday and cost is not an issue, you will probably be fine with their services. Otherwise, I would recommend searching for another Dry Cleaner in the area.