Gerry’s Shoe Repair

I have reluctantly been taking my shoes here for 6 years. This was the last time. They do a passable job on fixing the shoes. But unfortunately the customer service is lacking and what really irks me is I took 4 pairs of boots that all needed the same repair and he started giving me different rates for all. Then when he started writing down the cost, they were different (higher) than what he had just said they would be. Anyway, I hesitantly agreed to the outrageous price and asked when I could pick up my boots. He said they would be ready the next day (Tuesday) after 4:30. I showed up at 5 on Tuesday and was told they weren’t ready and I should pick them up Wednesday morning on my way into work. Next morning, same thing, they’re not ready yet, wait 5 mins. I said no its ok, I’ll come back in the afternoon. So I go there in the afternoon and low and behold, he says they’re all ready. So I’m taking a look at the boots but half the things he charged me for, weren’t done yet. So I was pretty annoyed at this point and asked him when they would actually be done. So he says a couple of hours, pick them up at 5. Of course I show up at 5, still not done!!! I ask him when they’ll be done and he says FRIDAY! When they were originally supposed to be done and ready to go on Tuesday.
I finally show up on Friday praying my boots will be ready so I can finally end this awful saga. I had decided prior to going there that I would calmly tell them I will no longer be a customer for the reasons below (bottom line). His response? He started yelling at me!!! I told him I came back 3 times and each time the work paid for wasn’t done and he said its my fault because I came earlier than he said the shoes would be ready?!! Most places, people would apologize, give me a discount, something to retain a long time customer. But rather, he yelled at me and said it was somehow my fault he hasn’t completed all the work he charged for in the time he gave me!!! Try to figure that out!
Bottom line:
1. Makes up charges as he goes along
2. Doesn’t complete the work he charged for
3. Doesn’t respect the customers time
4. ZERO customer service skills
5. Workmanship is passable
I won’t be going there again. Steer clear! I’m sure you can find another reasonable shoe repair place.
UPDATE: I started wearing the boots he «fixed» and ended up with wet socks. Prior to having them «fixed» my feet and socks remained dry :(I’m pretty upset that I spent $ 140 repairing 4 pairs of boots, 2 of which won’t even keep my feet dry anymore. Find another place guys!

My favourite spot to bring in my busted heels, worn soles, and nappy heels. What happens when I do? Amazing things. My shoes are repaired in no time, and always come out polished and ready to roll. Today, I dropped off a pair of badly beaten Frye boots (I thought these were tough enough to stand my rigors, but no, I guess not). A throughout inspection ensued, multiple injuries, promised to be healed, and, on top of all this, I was offered a pick up at day’s end. I offered a late Friday pick up, and was told, no, that’s too long for you to wait, how about later on today? What?! All this for a mere $ 30, and you’ll tidy them up?! Seriously. It simply does not get much better than this.

I often wonder if I have attacks of dyspraxia. I can get through most days reasonably safely, but then have moments of severe clumsiness. My most recent was walking to work last week. It was a day where I had a flexible start so didn’t have to be in until after 9. I was trotting along happily in the sunshine wearing a comfy pair of sandals when I decided to throw some paper in the garbage. I stumbled, half fell into the bin… and broke the toe strap around my sandal.
I was close to work and Gerry’s at the time so I decided to hobble in there first and see if they could do anything for me. He was truly my cobbler in shining armour. I explained that I didn’t have a spare pair with me so he sat me down on the bench and took the sandal into the back to do a temporary repair-​enough to get me to work and home. There was no charge!
I came back later with the sandal for the official repair. He checked it over and found other areas that were liable to go too. I started to worry that getting them repaired was going to cost more than they were worth, but securing multiple areas came to $ 12. A shoe repair shop that doesn’t charge a fortune and will get you through a shoe emergency is a keeper as far as I’m concerned!