H&M

They’ve very recently renovated this location; there is now a dedicated beauty section /​children’s apparel floor, among others. It is fairly shoppable considering the location and they tend to have most styles that you can find at the other large H&M’s in the area (ie: Queen St).
I don’t find the layout of this store to be the most comprehensive however, it’s not terribly confusing but it does feel sort of like a maze at times.
I can say that it’s improved from the renovation, but still really isn’t a great location imo and has some issues. I wanted to buy a pair of lounge pants today, and upon bringing them to the register, the apologetic cashier told me that they could not be untagged because the security tag that was on them was an ‘old’ one, and that their current detagger cannot detag them? I wasn’t able to purchase them because of this, and considering that was the main reason I went in, it was kind of a major downer.
The elevator is cool though.

Probably the biggest h&m I went to, but how can they not have a black bikini?! That is the basic color…
There was also lack of dress shirts, so basically I left here empty handed as I could not find what I wanted to get and nothing else caught my attention either.
What I wanted were the clothes on the manequinns. THOSE caught my attention, but where are they on the shelves?

+.5 for service
H&M’s «flagship» store is located inside the Eaton Centre, and spans 3 floors tall. Unfortunately (for myself) only one floor is dedicated to men’s clothing, with the other two floors mixed with females and children’s clothing.
For such a huge store, I was disappointed at the lack of dress shirts and dress pants available. Dress shirts were mainly confined to a quarter of the 2^nd floor, while dress pants were scattered throughout the whole floor. I also noticed the sizes were, for the most part, too large for me. My dad managed to purchase many clothing from here though, since the sizes fit him perfectly!
I added a +.5 for service, because the employees that I asked for assistance were very attentive and made sure they came back to me whether they had my size or not. The cashier was also excellent and interacted with my dad and I while he was scanning our purchases. I didn’t expect much service on a Good Friday, but I was definitely impressed by that.
Despite the excellent service, I will not return to this H&M due to the lack of selection available for the size this place is.

The biggest H & M ever, twice the size of Vancouver!
Depending where you get out of Eaton Centre, it is quite the trek to get to the very basement for men’s.
Surprisingly, not many toques on sale.
Service was nice, no complaints. Busy as heck. It really add to this shopping intersection.

Selection: There’s a lot. It’s a big store. It’s usually crazy town, but you can find a lot of cute stuff.
Staff:
Ok, The staff here must all be snobby fashion students, because their attitude and entitlement SUCK. Every time I use the dressing rooms, the staff rudely tell everyone to return all their items neat on the hangers. Ummm I didn’t realize you were too good to do your job. I work in a beauty department, and that’s like me giving a client a makeover and asking him or her to to clean all my brushes for me when I’m finished.
Whenever I try any clothes on, I usually do my best to return the items back on the hangers, but being told (not asked) to do it just doesn’t sit well with me.
I had a situation recently with a coupon on my phone from Virgin (the phone carrier). I showed it on my phone (which i have always done) and the sales associate told me I had to print it. I was trying to be nice and explain that’s how I’ve ALWAYS shown my coupon (you can download it every time you buy something). He responded with so much attitude. I just left the shirt and went back to work because I was running out of lunch break time.
I returned because I really wanted the shirt. I saw him when i came back to the store and showed him the fine print. He pretended to read it for like 5 minutes. I explained to him that Virgin is a phone company so i don’t know why I’d have to print their MOBILE coupons.
Anyway, I explained what happened to the cashier with the coupon. At first, I was relieved it was her, because she has rung me through before with the same coupon. For some reason, she was giving me all this attitude and called her manager over, because she also told me I couldn’t use the coupon… Even though the fine print says «Print OR show on mobile device» UGHHHHHHHHHHHH.
I HATE THIS STORE.
Everyone who works here seems to be so god damn stuck up.

Been going to this store location for almost a decade now, store was always crowded and hard to move around to shop and it still is. But that doesn’t matter now, as I don’t shop at H&M anymore. I find most of the stuff I bought there started having holes on them as I wash them due to poor material quality

You can never find anybody to help you, despite there being 20 people that work there. Everything is disorganized, they are always moving stuff around, so you can never find the same product if you decide to buy later. Long lines at cashier due to few people working the register. Very cramped, and gets really crowded on the weekends. They have good deals all the time and you can find a lot of discounted items anytime you go, but this store is not efficient and lacks professionalism, which is sad because the store is 3 floors and could be amazing. Sigh. Not a comfortable shopping experience, but this store does carry stuff that you might not find at the smaller stores.

The staff here were so rude! Literally every staff member I spoke to besides the cashier, it was like pulling teeth for any information.
The worst were the miserable ladies at the change room.
Thankfully there wasn’t a line or I’d have to wait forever, even though there were rooms available.
Love the location and the huge selection of clothes.
The store was also tidy which is impressive because its huge.
The staff just killed it for me though.

Hmm…
What to say about H&M. I don’t really like disposable fashion and tend to wear things until they fall apart. I got one pair of shorts from H&M that don’t even survive one gardening session, on the other hand I bought two shirts from them which have lasted 4+ years.
This location is okay, but just like a lot of places in the Eaton Centre, prone to overcrowding. Came here recently to get a toque on a cold day, but can’t see myself buying anything «fashionable» here.

I won’t come back to this location again… it’s too big and there’s no help. I know this isn’t much of a review but I have nothing constructive to say about this place. Things are all over the place and there’s no rhyme or reason to where items are located.
For example, I had come here looking for a specific pant, I was amazed that I found them but I only found one colour. I assumed that it must be all they had left until I noticed, as I was walking out of the store, the same brand and style in a different colour. in a completely different section. This caused for a pause and I had a quick look around. There is no method to the madness of this store! I quickly realized that I was wasting my time with this nonsense and left. I won’t be back.

Tip for those who hate line-​ups: take your clothes to the fitting rooms near menswear. Guaranteed to cut your wait time in half.
Is it me or has the quality here gone from affordable to just plain cheap? There’s some good options but most things just aren’t worth trying on. I used to shop here with a vengeance. Triple Venti in hand — there was no stopping me power shop through the madness. But the thrills have faded — I’m getting to the point where I’d rather invest in smaller quantities of quality clothing instead of loads of junk.

H&M is one of the worst stores out there. My poor elderly mother thinks that I like this store that is why every Christmas I end up getting a $ 250 gift card and have no idea what to buy because the clothes in this store are of such poor quality after 3 washes it has either fallen apart, or the colour ends up looking as washed out as Lindsay Lohan’s life.
This particular H&M is the worst, there’s way too many basics and garbage that high school kids can afford to buy with their pocket money. The store is always a distaster area, the change room lines are too long, there’s just not enough of anything worthwhile in this store.
I came out with my $ 250 gift cert which if I can’t sell on craigslist, I’ll just give it to a random coke head. At least the card will be somewhat useful to someone.

Words cannot express how much I hate this H&M. It’s 3 floors of madness, lines at the change rooms are always super long and the quality of the clothing has totally gone downhill in the last few years. You can just tell by looking at the fabrics that they are only going to last 2 – 3 washes before you have to throw it away.
If you want to keep on top of the trends and spend a minimal amount, this place is for you. If you want good quality fashions or classic pieces that will last you a few seasons, then look elsewhere.

I love H&M clothing. I’d say 50% of my wardrobe is from there. But I just can’t go to this location anymore. Every time I go in there, I get into a fight with the employees.
Last time, I was waiting in line on the women’s floor change room, and I was next in line. I said NOTHING and didn’t make any facial «upset» indications — no eye roll, no loud sighs. And the girl behind the counter who was directing change room traffic said, «Look, you’re next in line, I’m doing the best I can, you don’t have to give me attitude» etc etc and started yelling at me. I said, «Excuse me?» I was flabbergasted. First of all, let’s play pretend and say I was somehow indicating the line wasn’t moving fast enough or some other problem (although it was clear all the change room’s were filled) — you’re in CUSTOMER SERVICE. You cant yell at the customer like that! I understand the employees are all 12 years old and this is their first real job, and they probably are bitter, but I had jobs like that and I would never, ever treat a customer with such disrespect.

I took advantage of the US dollar against the Canadian dollar to score a very nice $ 10 shirt here. Nice sale, H&M, and nice move. I needed your wares to prevent my minimal wardrobe from becoming stinky over my extreme three day weekend (2 days Toronto, 1 day Montréal, ALL of those spent using Bixi to get around and working up a sweat…)

Le choix est bien plus vaste qu’en France! Attention cependant aux différence de style, les collections canadiennes peuvent choquer certains au niveau des couleurs. ca reste cependant une bonne enseigne si vous voulez vous habiller avec style sans tuer votre porte-​monnaie.

VIBE
Usually, there’s no drama – or service– at this location. That said, the staff did try to help me find a blazer I was looking for to no success. They change their merchandise around so frequently.
But this time, the toddler who screamed for about 10 minutes made me realize there was no point in visiting this location.
THE GOODS
Sometimes, you can find good party stuff here. But I’d rather shop elsewhere given the crowded atmosphere and loud music.
OBLIGATORY CATCHY REMARK
Parents, you should know better than to have your screaming child in a store for longer than four minutes. Literally, you could hear the boy from the lower level from the top level.

Don’t get me wrong, I love H & M… but this location sucks ass! Despite it’s large size and good selection of clothing/​accessories, it’s always packed and the store is very disorganized/​messy. The lineups are quite long too.
The staff here are really rude and unhelpful. There seems to be tons of staff around yet no customer service! I once asked an employee for a dress that I saw on some Cityline fashion show or whatever, and the employee had no idea what I was talking about. I don’t know much about fashion but all I could remember was that it was a paisley print. There was only one long paisley print dress on that show and when I kept describing what it looked like and said again, it was paisley he like, snickered at me «paisley is a PRINT, there’s a lot of paisley stuff here» trying to be all condescending towards me. What an asshole.
You’d think that the employee’s would be aware of their clothing that’s being marketed on TV… especially since Cityline is recorded ½ a block away!!! So funny. I’m sure I’m not the only one this has happened to… they probably loose lots of $$$ because of this.

This is a HUGE H&M; probably as big as the store in Fashion District of NYC.
As with all H&Ms on the weekends– it was PACKED and busy and just really hard to manevour around. There was something for everyone tho, including kids and Men.
But be prepared to elbow people outta the way on weekends.

I go into this store with trepidation. I’m not a shop-​thru-​racks-​for-​hours-​and-​find-​the-​perfect-​score-​at-​a-​great-​price type of gal. For one, it’s too long to put on a T-​shirt and I don’t have the patience.
This H&M reminds me of an upscale Winners: you may find an outfit but it’ll take awhile. It definitely has great clothes as I found a great dress to wear out clubbing.
I love that they except returns with full refund; that means that I can buy clothes, try them on at home and return them if they don’t fit (have you seen the line-​ups for their changerooms sometimes?!).
The top floor is my fav.

No complaints here. I’ve never had any problems with the men’s clothing that I’ve purchased here. In particular, a shirt I bought here this summer still gets me complements almost every time I wear it by people around the office.
The prices are great and the quality is better than most places that have similar price points in my experience.