Her Majesty’s Pleasure

Most of the time of you try to make a booking on the phone
The concierge is always away from the des severals times I left a message no one call me back I have decide to walk in and take a reservation then the girl st the front desk was on her phone and I explained to her why nobody called me back about my booking
Obviously she was too busy and I explained to her this is not the first time
She did not even bother to answered
I like this place a lot but the people at the front desk has to do better

I went to Her Majesty’s Pleasure (HMP) with a group for a bachelorette party, and our experience was so unprofessional that I feel compelled to share how extremely disappointed we were in the lack of quality of the services.
1) Firstly, my manicurist ended up cutting my finger until it bled — in my picture you can see the congealed blood near the cuticle. I have *NEVER* had a manicurist draw blood in the past, even at much, MUCH cheaper salons.
2) Despite getting a gel manicure, which in my experience usually lasts at least a week, my gel manicure ended up chipping after two days (also evident in the picture).
3) All 5 members of our party were taken to their appointments at scattered times, 3 to pedicures and 2 to manicures. The 3 people getting pedicures were left waiting for more than 20 minutes after their pedicures had finished and were not told when they could get up and where to go to join the rest of the group. This left us feeling like the staff were not organized and not familiar with how to make larger groups feel welcome.
4) We had to remind the staff repeatedly that as part of our group package (Party Package A) we were entitled to a glass of bubbly and a macaroon.
5) I was also unimpressed at the lack of organization during the booking process. For example, despite outlining exactly what I wanted to book, I had to repeatedly clarify myself as the wrong services were repeatedly booked. My name was also spelled incorrectly multiple times on the itinerary (despite my name being spelled out verbatim in my email address). Hardly acceptable from a luxury establishment.
My sister had originally booked to have her wedding manicure and pedicure at HMP, but after this extremely disappointing experience, she immediately cancelled and booked her wedding services at a different establishment.
Given the extremely high price point, I consider the lack of quality in the services at HMP to be unacceptable. I also sent my complaint to HMP’s management, and I have heard nothing from them since.
In sum, I believe all of the work that went into HMP as a business was exclusively ambiance-​focused (décor, etc.) and little attention was directed towards customer service and manicurist competence, i.e. all style, no substance.
I would highly discourage people from booking an appointment at this company.

Took my wife and her bestie there as part of a whole day of celebrations for wife’s b-​day. Great looking place and people, pretty chill, as well. Definitely 20-​somethings kind of vibe. They weren’t entirely sure how to best accommodate my pregnant wife’s big belly, but she figured it out. Cool scene. Quality of work was good. You’re for sure paying a big mark up for the experience, though. (And ability to get prosecco while you get worked on.) For special occasions, unless you’ve got cash to burn.

I WANT to love this place — I’ve been back 3 times hoping it would get better based on how beautiful it is and the fantastic location. However, each time I’m let down by the services which are quite pricey. My gel manicure is always subpar and my pedi has been disappointing both times. The mani chips after a few days and both times I’ve gotten pedicures they put me back in my shoes too soon without properly drying and the polish is ruined by the time I’m home. They do not have dryers and given the turn rate they push due to a busy schedule they just dont give you enough time to dry before ushering you to the POS system. I’ve brought my mom, my best friends and my in laws but I think this is the last time I try to make this work.

This is an amazing place to go with your girlfriends. The atmosphere is immaculate. Beautiful surroundings, cut fresh flowers, and very clean. I have been 3 times now and the service has been consistently great. The bar is a very nice touch. However, it is way too easy to overspend at this place… the pricey services, the cocktails, and the amazing pastries! I would go once or twice a year, but I couldn’t afford to go regularly.
They can host up to 5 people for pedicures at a time, and the chairs are comfy and cozy. The nail polish selection is amazing! It is very hard to choose a color when it is so beautifully displayed. If you are looking for a place to put on your Instagram… this is the place!
It seems like their facial products are really lacking (in my opinion). I am not a fan of Tata Harper (all hype and branding!) and they only have that and 1 other tiny line for skin stuff. So I am not really tempted to try their facials. They also do waxing and some hair styling services (no color or cuts).
My only real criticism (other than the ridiculous name of the place) is that I have been put on hold for a longish time & hung up on a few times trying to book apts. in the past. Their phone line is noisy and it is hard to hear. My actual experience in the spa has always been good, the estheticians are friendly but not overly chatty. I would definitely recommend it to anyone who wants to treat themselves, or is entertaining guests in Toronto.

Let’s start with this place is totes expensive. Okay, so now that we are all aware that this is a fancy expensive place let’s break it down.
There’s a café and a bar. There’s a manicure bar, a pedicure lounge and there’s a charming room where you can get your hair done. Oh wait — you can also get facials or waxing done here too!
So I’ve been watching this place set up shop for some time now. I watched and waited and waited and watched. I loved every little detail I saw, in person (as I walked by or popped in, only to walk out again) or all over my social media sites. I loved the rose gold/​copper and the marble. I love the atmosphere they were projecting and the feeling of true pampering (as a luxury in the midst of hip King West). But the price deterred me from booking any appointments.
And then I saw a post featuring marble nails done by Ashley Cho (a manicurist at HMP) on Instagram. And I knew in my heart of hearts I was going and I was getting this manicure done by this amazingly talented artist. Someday.
And then I got a giftcard. Still, I could not go without an occasion or something as a serious incentive. Blow that gift and manicure on nothing? C’mon! I’m not made of money here (although you would think otherwise if you knew how often I ate out! Shhhhh!).
AND THEN HMP HAD THE HEATWAVE PROMO. They offered it in January and then extended it til February 25. If I were you, I would take advantage of this ASAP! You have to book between 11am-​3pm, Mon-​Thurs with the code Heatwave on services like the Signature Mani, Gel Mani, Signature Pedi, Gel Pedi, or a Blowout and you’ll pay $ 10 less and get a free Island Cocktail.
So I went and I loved every minute of it. I had booked a Signature Mani and added on the nail art, and when I got there, I was told that to get the marble look, I would need to do a gel mani. They were pretty booked but accomodated the change for me which was wonderful. I was not told that there was a special drink included in the promo and the bartender offered me the drink menu instead. So I ordered off the menu. Upon checking out the bartender and I realized that we both made a mistake. However, my cocktail was super delicious (despite how expensive it was) and I simply paid for it without complaint. I had a great time and I found the staff to be super friendly and helpful. Everything really comes together to get you the feeling of an urban getaway (although part of that could have been that I came here between work hours).
I’d love to come back and will, although it will definitely be as a treat if I’m getting any services done. It’s a great way to hang out with friends, even if you just come in for a drink or a snack from the café. In fact, it’s also a great place to grab a drink (alcoholic or otherwise) with a date (it’s just so pretty!!). HMP definitely does not give off a women only feel, and I think men would actually enjoy coming here for the start of a date.

3.5 STARS
Walking by this place a few weeks ago I really thought it was a bar/​lounge! Right beside Wilbur’s on King W I thought it made sense. Until I saw nail polish on the back wall. Taking a closer look I realized it was a nail bar (emphasis on bar as there is a full service bar here!)
So of course I booked some pedis for me and my friends. This is a chic nail place on King W so expect King W prices. My pedi was $ 45 which included a mini foot/​leg massage. My friend’s ultimate manicure was $ 60 but included a neck/​shoulder/​back massage and I think she got a moisturizing hand treatment as well.
The staff are friendly — there is a long bar and juice bar at the front. Reception is towards the back. They take your coats and you can choose your colours from the wall. It would be better if the shelves were lower as I couldn’t see anything on the top shelf. Bonus however — they do use higher end polishes — Lippman and some other brands that I heard were natural options. All beautiful colours. You won’t get Essie or OPI like at your local salon here.
I have to say the cocktails here are delicious — pricey but delicious. But you only live once so definitely indulge.
The pedicure space is lovely — you feel like you are on those cottage decks, relaxing — the chairs are those white summer deck chairs. They keep their tools in what reminds me of those old school toolboxes — wooden, open at the top. It’s really quaint actually. I loved my pedicure and after 10 days there still isn’t a chip! There are about 5 – 6 chairs for pedis so definitely book online — the weekends are quite busy.
This place also has a station at the back for hair/​makeup — about 4 – 5 chairs.
I wouldn’t go here regularly as I don’t live in the area and while it’s good for a treat or special occasion I couldn’t afford the upkeep.
But I may just come back for the cocktails :)

I came here with a couple of friends on a weekend and LOVED the entire experience. Drinks with my mani? Dont mind if I do. BOOK ONLINE AHEAD OF TIME. This place is a full house on a Saturday! I got Ashly H to do my mani cause a friend who visited before said she was perfection. Her attention to detail was crazy. I only got regular polish this time… Treat line I think… but it lasted 7 days minus the break i did myself to one nail. The place is beautiful and staff was friendly. I will be attending again. I recommend going in groups so u dont look cray drinking on ur own lol. See you soon hermajestys

Beautiful place but that’s about it. Service is sub par, there’s no hospitality training. For a party of 3 bdays, no staff greeted with a simple happy bday or even smile. It’s 2^nd time I was here and I gave up and will never go back.

We had an awesome time here! The staff was super friendly the drinks were great and the atmosphere even better.
Great place to have a little girls day out, grab one of your girlfriends and head over asap. You won’t regret it.
Best part is they have natural options if you don’t want the chemical nail polishes and even a few that are vegan and animal friendly. I highly recommend it! We were super happy with our pedicures.

Very cute space and concept, however, customer service is TERRIBLE. The receptionists and manicurists are very sassy, have a lot of attitude and do not treat you with respect. I’ve been twice and the experience has been the same for both. Very unfortunate because the place is beautiful.

I’ve been to HMP a couple times now and I will definitely be returning!
My first appointment for a facial was a little lackluster, nothing wrong per say but I’ve had better experiences elsewhere. On the flip side the manicure I received from Taylor recently was the best in the city by far.
Lots of good quality polish to choose from, lots of attention paid to cleaning up and shaping the nails, friendly service and cocktails — what more can you ask for? I also loved the almond spray they use at the end!

Had a great pre dinner soirée at her majesty’s pleasure last night. our evening kicked off at 4:45 for my mother-​in-​laws 60^th.
Before arrival I had called several times to confirm the time and appointment. All four of the ladies in our party were having different services done so I was sceptical that they would get it right — I’m glad I called because even up until the day they had it wrong.
When we arrived we were greeted with a beverage and shown to our pedicure spots.
We all enjoyed lovely pedicure and after headed to the bar for our manicures.
I wish I had known about the luxury manicure with the massage — my tip would be to also get a massage!
Overall a great experience, will be back!

Thoughtful design and service, not sacrificing one for the other. Part Café/​bar, part blow dry bar, facial rooms and separate manicure and pedicure areas, all beautifully done (same designer as The Drake). My manicure was fantastic. Perfect cuticles, color etc done by Mary. My only complaint is that the polish has started bubbling a bit, meaning that they put the topcoat on before the color was dry enough. But that can happen even with $ 100 spa manicures, so I won’t dock a star. Great experience, not rushed, staff seem happy to be there, and it’s in a good location. Super solid americano, too!

The only good thing about this place is the interior décor. The staff is very rushed and I felt like I was being quickly pushed from waiting room to treatment area and then back to waiting room (to wait for my polish to dry)…the staff looked stressed, rushed, and distracted. The price is really not worth it for the quality of pedicure they provide. I could’ve done a better job at home.

I went here today for my niece’s 3^rd birthday. They were so sweet to her. First, they brought her a special drink with a strawberry in it. Then, since her manicure was finished much earlier than the rest of us, three of the lovely ladies that work here whisked her away and did a «princess hairstyle». The first time I looked over, one of the ladies was feeding her a sip of her drink so she didn’t smear her nails while one of the others was curling her hair. Then, when I get to get her, both she and one of the ladies were singing with hairspray bottle «microphones». Finally, when she admired the flowers on the counter, they found two purple ones to match her dress and pinned them into her hair. Amazing first manicure experience and birthday treat for her!

Cancelled on us for our first appointment. Girl was sick.
Walked in and was warmly greeted by the receptionist.
Was shown a wall of expensive nail polishes.
Was told couldn’t do ombré because we hadn’t booked it. I liked that they have Deborah Lipman and Treat. There are brands that I’ve never seen before.
The manager was good. I enjoyed A cocktail called friendly gesture which contained to kilo and lavender and mint on a salted rimmed glass. Drink was delicious.
The girl who did my manicure did a fantastic job. I opted for signature manager and chose Treat «dancefloor».
The pedicure was somewhat lacklustre. I was seated in an Adirondack chair small cushion for the small of my back. Pedicure was good in terms of technique. But for the price I would say it’s not really worth it.
Interestingly I was only charged for the manicure I did give the girl a big tip.
I would go back for the manicure but not for a pedicure.

Tried this with my friend after she had raved about it for her pre-​wedding manis and pedis. The atmosphere, décor and the space is very nice so chic! I arrived early and was able to sit comfortably in the café and wait. The colour selection and brands is great. I had a delicious Colette croissant and pot of tea. I like how the pedis are done in removable bowls that can be cleaned unlike those built in tubs that can breed bacteria. The pedi area is small if you have a large party. Thankfully my friend was able to get hers done beside me. Will definitely come back.

This is a beautiful concept with almost a full spa available but it is impossible to book an appointment for more than 2 people. It took over 1 week for someone to get back to me. With these prices… I would’ve expected better service. They also rushed through the appointment. For gel shellac, it usually lasts over 1 week but they started peeling after 4 days. Pretty disappointed with the quality.

Your majesty’s pleasure its hands down the fanciest place I’ve been to for nail services.
They have a wide variety of nail polishes only top of the line here.
The service is amazing, their nail counter is pristine at all times.
The café serves delicious cocktails and pastries that are brought to you while you are having your nails/​hair done. I had the ginger and strawberry cocktail, it was delicious and refreshing.
I would come back here for a girls night out, Mother’s Day, Xmas any special
Occasion really.
If you really wanna impress a special someone in your life this is the place to take them.

Her majesty’s pleasure is hands down the nicest Nail Salons /​Café in Canada!
This is not like any other nail spot you have been to, so you cannot compare it as its in a class by its ow.
If amazing service in a pristine setting while being pampered, and sipping on Champaign cocktails and pastries sounds like your kinda thing then this is your spot!
Make a reservation ahead of time as this place books up fast!

Went there last week and am generally pleased with my experience.
The check-​in process was a bit disorganized because it’s in the back and it was fairly busy when I was there. I’m glad I read reviews before I went otherwise I wouldn’t have known to go to the back to check in. The staff at the café part at the front seemed a bit rude and don’t greet you when you come in.
I had a gel polish manicure and have had my nails done enough times I knew I had to book the right appointment when I booked online. Some other customers seemed to not know this and couldn’t get their services because they booked a regular manicure but wanted gel. The nice hostess/​concierge explained to them gel takes much longer and they could only give them a regular manicure. Just a reminder to everyone to make sure you book the right type of appointment for the service you want because this place is busy.
I was so pleased with the large selection of gel polish options and was pleased with how my manicure came out. I also thought they used very good quality buffer and nail file. Jacklyn did my services and was very friendly.
The ambiance is very relaxing, bright and open. The place seemed very clean which is the top thing I value in a nail salon.
They brought me a glass of water and I ordered a glass of wine. When you order drinks you have to pay at the café and not as part of your salon bill which I found a bit annoying but I get it’s because of the unique arrangement between café and salon.
Was this the best quality gel manicure I’ve had? No, I would say I like the quality and how they shape my nails at Polish’d more, however, this place has really friendly service and I didn’t feel rushed and was able to relax which is very important.
I will definitely go back.
Update: I went back again for a mani/​pedi and it seems they sorted out their front desk concierge and all the people working behind the desk were attentive and friendly.

Location: On King just east of Portland. There is paid parking across the street $ 15 flat (by the Starbucks) until 9pm. All other surrounding lots are $ 20 and street parking depends on the day and time. This salon is located to the right of the café, on the left side of the big glass building.
Quality and Price: Decent selection of colours including OPI and Deborah Lippmann. We went with the ultimate manicure (which includes «full cuticle care» and head and neck massages) for $ 50. In my opinion, it was way overpriced for mediocre work. The «full cuticle care» was okay, I still have much of mine that needs to be pushed back after the fact. The arm, neck and head massage were also very underwhelming. My friends and I really enjoyed the conversation with the staff and the experience, but the quality of work is definitely just passable. My nail girl asked me if I wanted to trim my nails, I said «yes» to tidy it, shape it and trim a little. She definitely trimmed it too short, and some are not even. So it looks like I have stubby nails now.
If I were to return, it would only be because I was invited by friends. I prefer a place closer to me that does better work. Next time, I would go for the speedy or signature mani/​pedi. I would recommend NO TRIMMING and just a natural file and shaping.
Drinks and snack menu were also pricey. We skipped on those, although it may add to the «luxurious» experience.
Service: Average and nothing to complain about. We had good conversations with out nail girls, but that’s also because we’re pretty easy to get along with and we are pretty inclusive on our own. I wouldn’t say that there was anything above and beyond. The girls looked like they generally liked their jobs.
Overall: Definitely okay. It’s the novelty and the atmosphere you’re paying for (and it’s pretty steep). I would’ve have hoped the quality of the nails and massage were a little better. I’ll likely return with friends, but wouldn’t actively seek to be a return customer. It’s great for girls night out or a bachelorette because the décor and ambiance make for great pictures, but I’d like to see the substance match the style.

Gord and I were supposed to get pedicures at Her Majesty’s Pleasure on Sunday but one of our estheticians was sick so we couldn’t get our pedicures together so we changed our appointments to this evening.
What’s nice about this place is you can order a drink while you get a service. We ordered bubbly.
I had my toes done in Fuchsia.
Angie and Amanda were our estheticians and did a nice job on our toes. There was a miscommunication in that Gord had scheduled us for a signature pedicure but they had us scheduled for a speedy pedicure. We’ll be more precise in the future.

So today, her majesty herself, (aka ME… along with a friend) had the pleasure of experiencing Her Majesty’s Pleasure for the first time — and let me just say, the Queen approves. I will admit that I had some difficulty finding this place, because their sign on the window is a little hard to see. (Tip: it’s right beside the giant Keg Steakhouse.) However, the place, once I finally found it, is absolutely beautiful. Half of the space is a café, Colette Petit Café, while the other half hosts the mani/​pedi/​blowout area. I adore the whole look of this place: very bright, lots of spotless white/​light coloured counters and shelving, light tan coloured tiling, high ceilings. Hands down the most glamorous place I have ever gotten my nails done — you don’t even feel like you’re at a nail place, more like you’re in someone’s kitchen or home or something.
One qualm I have about this place is that it can be a little bit confusing to navigate your way around. The check-​in counter is at the back of the café. I had no idea at first and walked straight to the nail area and stood around awkwardly until someone took pity on me and came to assist me.
In terms of the actual manicure, it was a pretty pleasant experience for the most part. My friend and I both got the signature gel manicure ($ 45) which includes a hand massage at the end :) The lady working on my nails didn’t seem particularly chatty or friendly (my friend’s manicurist was so much friendlier), but she did her job well so I can’t really complain that much. They are super clean, so they let you take home the nail file and buffer that they use, or else they just throw it out. Also the lotion they use on your hands at the end smells amazing (made by LoveFresh) and you can purchase it here! I have never left a manicure session smelling so fragrant and feeling so pampered and glowy on the inside, there is no other way to describe it!
Prior to our manicures, my friend ordered tea and I got three macarons to try. They have a limited selection (I only saw 6 flavours) and they are quite pricey, even for macarons ($ 3.75 each). However, they are larger than the ones you get at other places and they also have very interesting flavours! I tried coconut passionfruit, pistachio cranberry, and a pink one which tasted kind of chocolatey but I can’t remember what it was. I was very impressed with the macarons — they all tasted amazing and the texture was perfect! You can also get 6 macarons for $ 20. Service from the café was very good, as servers will come over to the manicure area to take orders and check to see if you want any drinks. They offer cocktails, juices, wine, tea, coffee, anything your heart desires.
I very much enjoyed my experience here and am kind of obsessed with this place now! For such a nice looking place, I actually don’t think the prices are that expensive for downtown standards. (i.e. their basic manicure is $ 25 and they have a great selection of polishes which includes brands like Deborah Lippmann along with the usual OPI and Essie as well as other less common brands.) I wouldn’t come here all the time though, because I think you are really paying for the experience and it is a lot more fun to come with a group of friends. That being said, next time my friends and I feel like treating ourselves, you can bet that we will be returning to HMP to get the royal treatment that we all deserve :)
Also for people complaining about their crappy website before, they must have updated it or something because now it looks great and is very informative with all prices listed, lots of pictures, and the ability to book an appointment online!

Went for coffee and a treat with a friend. We had no idea it was attached to a salon. Interesting concept, but not well realized. A place like this should really be emphasizing the service, but our barista was subpar. Not quite friendly, somewhat rude, and the service was slow.
In terms of food… the quiche was very bland, so I had to beg for the barista to let me use the bar hot sauce to add some sort of flavour to the dish. My friend had some banana bread that was quite dry. The coffee was no better than a Timmy’s, which is fine, but the price does not reflect this fact. All items were overpriced, in my opinion.
One really nice thing about this place is the décor. Lots of big and bright windows.
All being said and done, I can’t see myself going back there, which I’m sure will displease her majesty.

Noticed Her Majesty after going to Wilbur for dinner (they literally share a wall). Their website is still a work in progress as there is hardly any information about this place. Call the concierge and they will be able to answer any question that you may have. Additionally, making appointments will require you to call in as well. It gets quite busy both on the weekends and days leading up to it so call a week in advance.
Her Majesty’s Pleasure is a chic salon that offers manicures, pedicures, and hair blow drying/​shampooing.^ The twist is that you can also enjoy an alcoholic beverage, coffee/​tea or sweets. I really like the ambiance here; staff take your coat upon entering and take your order should you want something to eat it drink. The large windows and bright light coming in expose all the happenings on King Street West. With the price point* here, I can go to my usual place to get more services done so I won’t be back until there’s something special or a reason to splurge.
Good for: pampering, girls night out
^ Deborah Lippman, OPI, Essie polishes
* Signature Mani = $ 35

Fun concept — a nail and blow-​up salon with a full-​service bar! Also serving delicious eats from Delysees (Macarons with your pedicure? Yes please!).
The bartenders specialize in making customized cocktails — just let them know what you’re in the mood for (sour, sweet, etc.) and your poison of choice (gin, vodka, etc.) and they’ll whip up something special just for you.
I had been here just for drinks a couple of times before getting birthday mani-​pedis with my husband and a couple of my friends. Love the styling of the space and the beachy-​like pedicure area, but found it a bit loud (i.e., not relaxing and hard to hear my friends).
The polish selection is amazing though. I opted for gel/​shellac on my fingers and regular polish on my toes. Polish application was not quite as good as my local cheap-​and-​cheerful joint but still looked good and held up well in the following weeks.
Same complaint as another reviewer about the website: it sucks. I wanted to tell a bunch of friends about the place but couldn’t direct them to the website because it’s pretty much useless (their facebook page is better). Also with no online booking system it’s hard to gauge when they’re busy… I went in later to have my shellac removed but they were too busy, so I ended up having it done at my local (probably at a fraction of the cost…). The separate billing for the bar and the salon is a bit strange and can get confusing, even for staff; my friend got double billed for the same drink.
Super friendly staff, nice vibe, definitely a fun place to go for a plan-​ahead girls night out, bachelorette party, etc. Hopefully they work the little kinks out.