Pizzaiolo

Have picked up a slice at many Pizzaiolo locations without any issue. Until today.
Ordered 2 pizza’s for our office. Told it would be ready in 25 minutes and when I went to pick them up, they hadn’t been made yet. Girl behind the counter blames another employee for it. Strike 1. I wait. When it’s ready I’m given 2 dipping sauces to compensate for their error. Strike 2. I take the pizza’s up to a hungry boardroom of people who dig in only to barely eat it. Doughy, hardly any sauce, cheese not close to evenly distributed. Clearly they were made in a rush. Everyone was too hungry at this point for me to take the pizzas back. Half eaten slices on everyone’s plate all went in the garbage.
After a terrible customer service experience and then awful pizza, I decide to call. Chat with the Manager Alda who explains that this is a small business and they don’t do refunds. She would be more than happy to make us 2 new pizza’s if we return the others. Well… too late for that. She then goes into a sob story about how all the people at this location work really hard and do the best that they can. It’s a small business, she kept repeating.
To Pizzaiolo and Alda, I also work hard. My time is worth more than 2 dipping sauces. The money that I earn is to be spent where my business is valued. It is incorrect that my time and money should be wasted because you don’t want to take responsibility for incompetence.
The $ 40 you would have refunded us (less than ½ in actual product cost) will cost you a significant amount in the long run as I have just sent a company wide email with the advice Alda provided. «You should have ordered from Pizza Pizza’
Thank you Alda, we will most certainly not order from you ever again.

Their pizza tastes pretty good. However, I’m going to give them 3 stars because they are way too stingy on their toppings. When you order a large «Create Your Own» pizza and choose various toppings including chicken and bacon, you will literally get like 3 to 4 pieces of the meats. Seriously, 3~4 pieces of meat chunks on a large pizza?!

Good pizza if they bother to serve you. The place is just not organized. The whole restaurant is the line and the waiting area. They need to have people line up in front of the pizza counter who haven’t ordered. I just left after 4 people who came in after me ordered from the flustered old guy behind the counter. It shouldn’t take me 10 minutes to order a slice when I’m, I thought, 2^nd in line. Customer lost.
EDIT: Changed from 1 star to 3. I’ve been there since, and I think they read my review. They put a hastily scribbled sign up telling people to line up in front of the glass display, as you would at, say, a pizza place.
Pizzaiolo is the best of the chain pizza joints in Toronto, and I’m happy they’re back on the menu.

I love pizza, it’s my guilty pleasure so I only have it once a month. Today was the special day, despite paying $ 25 for a pizza it was the worst I’ve ever had!
How can you make bad pizza…
Dough was undercook, too soft under the toppings. The spinach was undercook as well and the slices of sausage tasted like warmed up hot dog!
The cook kept on opening and peeking into the oven. Don’t you have preset times for the pizzas ?!
My once a month pizza binge was wasted! Never again!

I’ve been to this Pizzaiolo a few times. It’s located next to a bridal shop, which makes it easy to find yet awkward to walk into. The pizza itself is really good, though their slices are 2 real slices, which means it’s ¼ of a pizza pie. I like that they have a lot of pre-​defined options. I have also ordered from this location for large work events a number of times and it’s cheaper and tastier than Pizza Pizza, where we have ordered from in the past. After taxes, 10 extra large pizzas come out to $ 200-​$ 250. They also have gluten-​free pizzas available. The largest gluten-​free pizza size is large.