Rudsak

Purchased a pair of boots from Rudsak, wore them for one winter and they completely fell apart. The heel has worn completely through and I’m unable to wear them without my feet getting soaked. Contacted their horrible customer service and they refused to do anything. Not worth the price, would’ve been better off throwing my $ 350 directly into the garbage. Highly recommend avoiding this brand!

This, by far, has to be the worst online retail store I have ever had the misfortune of shopping at. This review is definitely a BUYER BEWARE. Every negative review about Rudsak is 100% true. Customer service is non-​existent and I don’t doubt their product quality is also sub-​par for the price. I do not know what you are paying premium price for, but it is certainly not their customer service.
To keep this short, I purchased a purse online. 2 business days later, it had not shipped and I could not reach anybody by phone or email. Eventually (now 3 business days later) their customer service rep, Lauren, had emailed me back apologizing for the delay and ensuring me that the product would ship ASAP. Now, 4 business days later, the charge has been removed from my credit card leading me to believe that they have cancelled the order without any sort of notification.
This company is a joke. Take your business anywhere else.

I am writing this review of @Rudsak hoping that it will help inform potential customers of Rudsak. For a premium brand, Rudsak does not offer a full refund if you are unhappy with their product. They offer credit notes only on regularly priced items and exchanges for sales items. I was not aware of their return policy when I stepped into the store at the Toronto Eaton Center on Dec. 22, 2015. I went into the store to buy a Christmas gift. I explained to the sales associate who assisted me that my purchase was a Christmas gift and specifically asked him about their return policy in case I needed to return the item. He said «just keep the tag on and you will be fine».
It turned out that I in fact had to return the coat because of the fit and style. As I was getting ready to return the coat, I noticed the return policy on the bill and it stated no refunds, only a credit note on regularly priced item until Jan. 15, 2016.
On Dec. 30, 2015, I went into the store and spoke to an associate and explained what happened. She told me that no employee would tell me to «just keep the tag on and you’ll be fine» because that is not their policy. She then gave me the customer service number found on Rudsak’s website and told me to call them and there’s nothing she can do.
I contacted Rudak the same day (Dec. 30^th, 2015) and spoke to someone on the phone. He asked that I send him a copy of my bill and he will look into it for me. I followed up the next day. Got his voicemail and so I left a message. On Jan. 5^th when I had not heard from him in response to my voicemail and email, I called and left another message. Simultaneously, I tweeted to Rudsak in an attempt to get in touch with someone, anyone at this point. Rudsak replied to my tweet and asked me to send them my order number. I replied that I bought the merchandise in store so I do not have an order number, but provided a phone number and asked Rudsak to call me. By Jan. 7^th, I had not heard from my friend whom I had spoken to on the phone nor anyone from Rudsak’s PR. I decided to call the customer service line once again. I was on hold for 36 minutes. The time spent holding was not for naught. While I was on hold, I filed a complaint against Rudsak with the Better Business Bureaus («BBB»). After 36 minutes, I gave up and left a message for Rudsak.
Next, I went online and chatted with one of their agents via a live chat. I asked for the name of Rudsak’ President and told him that I’d like to file a complaint. He refused to provide the name of the president, but directed me to Rudsak’s PR. He provided me with an email address. I emailed Rudsak’s PR and I got the following automatic message «Your message can’t be delivered because delivery to this address is restricted». I let the agent who provided me with the address know that I got an undeliverable message. He provided an alternate address. I forwarded my email to this alternate address. Someone from their PR department did contact me and advised that someone from their customer service department will contact me. I responded that I’d like Rudsak to provide a timeline as to when someone will contact me. The PR person I was dealing with responded that she does not manage the department so unfortunately she cannot provide a timeline and thanked me for my patience. I responded that my patience is wearing thin and let her know that while I am waiting she should know that I filed a complaint with the BBB. That evening, two people called me from Rudsak. The next day, the District Manager for the Greater Toronto area did call me and said that he will make an exception for me and issue me a refund. I went into the store today and it is with a sigh of relief that I can say that Rudsak has issued a refund.
I should mention that I had also contacted visa and visa was willing to step in to help me resolve this. I called visa today to let them know that I was able to resolve it, but visa advised me to keep the file open until they see the credit back on my card. BBB contacted me for some additional information and I did provide an update, but asked that my comments still be reflected on BBB’s website for this retailer.
So, the long of the story is buyer beware when shopping at Rudsak. Based on my experience, they do not care about their customers and by extension their brand. No one should have to spend this much time trying to resolve an issue as simple as a return. Rudsak has just lost me as a customer as I will never buy anything from them again. While losing one customer in a large pool may not make a dent in their bottom line, I hope this review would help in saving you time and aggravation in the event you are considering Rudsak.

Worst coat of my life. I noticed it was broken as soon as I got it home. Only when I posted the horrific photos all over Twitter, facebook and Instagram is when Rudsak rushed to try and make it better. A $ 600 coat should not be broken the second you get it home. I wore the coat once and noticed a rip under the armpit, the sharp metal bar shaping the fur came out and began to stab me and the zipper fell apart before my eyes. I could literally put four fingers between the zipper and the fabric. Mackage is 10 times better. Never shop at Rudsak. Rudsak also has horrible customer service.

popped into the queen street store on Tuesday afternoon and wanted to send out a special thanks to Alex who patiently and effortlessly assisted my roommate (who loathes shopping) with trying on several pairs of shoes in different styles and sizes. not to mention the sales were killer. roommate walked out with 4 pairs of men’s shoes and i snagged the handbag i’ve been eyeing up for the past few years. not sure why i didn’t buy one sooner. sooooooo soft and light and will be with me for many years to come. thanks Alex!

I ordered a coat online on December 30^th. I was informed by Carolyn Leblanc on Tuesday January 6^th that the coat is out of stock and that they have cancelled my order. Why advertise a product that you don’t even have? This place operates like a mom and pop store. Based on the reviews about the awful quality of their coats, its probably a blessing in disguise that they cancelled my order. I would never buy anything from this place.

Satisfied. Inspect for quality before you purchase a jacket.

I love this store I always purchase my leather coat at this store and I love it
I already buy 4 winter coats
The first one was in 2011 and after that one every year and all of them look like new
The fur look perfect
I buy boots, leather glove fur hat and fur scarfs and everything is perfect
I just love it

The store has a pretty good sale right now and lots of sizes still available, so if you are interested in getting something you should go soon. Their apparel and accessories are generally pretty high quality.
I walked into the store with no intention of getting anything, but I couldn’t keep my eyes off of their scarves selection. The sales associate was just hanging the scarves up and she told me that the scarves are right now $ 19.99 and buy 1 get one free– definitely a steal! The material is very thick and soft, so I would recommend all you scarf lovers out there to check it out.

Bad customer service. Bad quality. Bought online, didn’t even receive my order and it was cancelled without telling me. They didn’t even have the item in stock?
My gloves were sent and they are already tearing. They didn’t honour my discount either.
Never shopping here.

I got my Rudsak jacket (under the Atelier Noire label) at Costco on Elgin Mills over the weekend when they had an event there. Jacket looks great, but I felt uneasy about it.
First of all, the person who was supposed to be helping customers with it was hiding in the space between all the coats chatting to a girl. I tried several times to get his attention, as there were a few questions I wanted to ask about the jacket fill. He looked up at me once and quickly bent his head towards the girl again. Very unprofessional. Rudsak totally got ripped off paying this guy.
When I got home, an uncle who looked it over told me to refund it, as the outer materials used were not good quality, as well as the fill seemed to be more feather than down. The belt around the coat also felt very thin and cheap.
Afterwards I looked up this brand, and was very shocked by what the sheer number of bad reviews this company got. Usually I would ignore the worst ones, but almost every review was bad. I also checked the website, and the focus seems to be mainly be on how cool their jackets look, and I couldn’t find very much info on the technical aspects of materials used… very important to know, considering how cold the winter can get.
The coat was a burgundy Genie and cost $ 300 plus tax, which is the same sale price on the website. Very unfortunate, considering that one of the things that sold me was the fact that the coat had both buttons AND a zipper, which I’ve been looking for and is very hard to find. I do realize that a lot of reviews are older, but it does not appear that they’ve improved. Sorry Rudsak, but there aren’t enough good reviews to overcome the bad ones and at that price, I just can’t take the risk that I maybe looking for a replacement next year.

If you’re thinking of buying of gift for someone here DON’T. Unlike most stores these days they do not take returns only exchanges. My husband bought me an expensive bag here which I really didn’t like. I tried to return it the next day and they would only give a store credit. Unfortunately Rudsak is not my style. We wrote and email to the manger of all the stores — Matthew F. and asked for a refund. Again refused. They said they would add us to the friends and family mailing list so we could get invited to special sales. Never received an email. I find this kind of customer service appalling. Thanks for ruining my birthday Rudsak.

Surprised and disappointed to hear that so many people have had trouble with the quality of Rudsak items. I bought an incredibly gorgeous red leather cross-​body bag here about a year ago, and it has held up perfectly well. The design is unique and perfect for me, and the quality and look of the leather superb. Nice staff here, too. My only complaint is that the prices are on the high side.

Had a really bad experience here. Bought 5 items on there holiday sale. Three never shipped, although my credit card was charged. I had to basically chase them down on the phone (which they never answer) for days to get an response. My leather bag broke (clasp) in 2 days, and they are ignoring my emails now…
Like everyone had already said, beautiful design, but terrible terrible craftsmanship… the quality is absolutely brutal for how much you pay. There is better quality out there for comparable prices, like Mackage. do not buy
There e-​commerce website, if you can even call it that, is terrible. If you take a look, everything is out of stock. expected 2 – 3 weeks for them to ship your product.
I have spent hundreds of dollars at Rudsak, will not again.

Many of the reviewers here talk about it being only several months until their purchases started breaking down. Well, try several *days*!!! My boots completely fell apart in less than one week — zippers, heels and buckles. Their return policy only allows you to get a credit note, rather than cash back, which is unacceptable given the low quality of their items. The quality has declined very rapidly in recent years. What gives? The items are definitely not cheap. In this economy people will not come back a second time when they are taken advantage of once.***Evik Asatoorian**, are you listening? You should be looking into this.

I have to agree with the other two reviews. I purchased a winter coat from Rudsak two years ago for $ 400+. I loved the design and it is super warm, but the quality has been awful. I have now replaced all of the buttons on the coat (which are covered with leather and several are falling apart, revealing a bright red plastic underneath) and today the clasp that keeps the bottom of the coat together broke. The coat no longer stays closed and is essentially unwearable.
Compared to other coats I’ve purchased, including a wool coat from the Gap that I purchased in 2005 for half the price and is still in great condition, Rudsak’s quality is a big disappointment. I get compliments on the coat all the time and usually tell people where I purchased it, but from now on I will advise people not to waste their money on Rudsak’s inferior products.
I’ve written to their customer service department, but, based on the other responses here, don’t expect to hear back from them.

I agree with Cindy. I bought the most gorgeous satchel in Montréal, only to have the colour — a bright cyan blue — fade like crazy in the first 3 months, then the leather around the handle began to degrade and rip in less than a year. This was a big, expensive bag and I took great care of it! My friend bought a wallet on the same trip and it was totalled within a year. Strangely enough, it was the same colour as my bag, and ALSO faded dramatically. The wallet was almost never exposed to sunlight!
I wrote Rudsak’s head office a letter and sent them a picture of the bag and a copy of my receipt. I never even got a response, even when I followed up with an e-​mail.
Rudsak’s service and quality are the worst. It’s too bad, because the designs are outstanding.

Although the design of the products are beautiful, their quality is awful! I would never buy from here again. I have problems with multiple products, so I believe this is a quality/​brand issue, not a defective lemon. My husband has a bag that’s been repaired 3 times and is still falling apart. Two of the repairs were in the first year. I purchased a purse that broke within the first 6 months. I would never, never buy here again and caution all who think about doing so. It breaks my heart, because the products are lovely.