Scotiabank

I love banks that are in old historical buildings! I love to see how they incorporate the old with the new. I assisted my client with his banking needs and the staff person was very nice and helpful.

I have been banking here for over two years now and I always get amazing service from everyone in the bank. They are extremely dog friendly, whichis a big plus for me.
This location is the reason I’m with scotia!

This branch is the reason I closed my account with Scotia and will never return. Lineups are always long and service is impeccably rude. Things that BMO does instantly and for free like direct deposit letters, Scotia wanted to charge me for and make me wait 2 weeks! This was explained with lots of rude attitude with choice phrases such as «this isn’t BMO» and «go bank with BMO then.» Shocking. Initially I had wanted to bank primarily with Scotia and went to BMO at Manulife to close my account only to be convinced into staying through kind customer service that made me feel valued. They improved my services, have lower required balance to waive fees, better cash available after a deposit, and overall much better and personal service from BMO (at every location I’ve visited). So I went back to Scotia to close my bank account and they were really snappy with «so lets do it right now,» saying things like they would gladly close my account. What?! Seriously, Scotia you’re awful at customer retention. Not sure why they’re so rude at this location but it made me swear off Scotia altogether. BMO is where you get treated like an actual human. I occasionally email one of the managers because he invited me to, and I get results ASAP. This Scotia is a joke and an embarrassment to the banking world in Canada. Sometimes if you’re lucky there will be a homeless person sleeping in the vestibule.