Tula Downtown

This place has been «closed until further notice» since May/​June 2015. Initially they responded to my emails saying it would respond in August. Now it’s October and they are still closed. They no longer respond to my emails. I have no idea if they are in fact reopening, and frankly, I just want my money back. Very disappointed in their poor customer service and if they own me money, they probably owe may others too. What an awful place.

I’ve had a similar experience with Tula yoga. I purchased a half priced massage for $ 48 and, like some of the other reviewers, have not been able to book an appointment since Tula has failed to adequately communicate and respond to my booking requests. In addition, the correspondence has been nothing but sketchy. For example, their first reply was «When would you like to come in?», my reply was «How about the first week of August, after 5pm on such and such day». Their response, «We are booked but someone was looking to cancel on the 7^th. I’ll let you know». Me, «Ok thank you». Several days later I wrote again «So any word on that cancellation?». No reply. I rewrote saying I wanted to secure an appointment or wanted my money back. I suggested two or three different days I was available to come in. Their reply was «How about 630?» (they didn’t include the question mark, just in case). My reply, «6:30 what day?». Their reply «21^st or 28^th». My reply «Ok. I can come in on the 28^th. So 28^th at 6:30. Can you let me know which location I’m going to please and confirm my appointment?». No reply. Four days before my appointment I wrote again asking for a confirmation of my appointment. No reply again. The day after my non-​existent appointment (Aug 29) I emailed them requesting a refund and let them know that I was very disappointed by the studio and did not expect this from them. I told them that they were being dishonest, among others. Of course there was no reply. I filed a complaint to the Better Business Bureau and will also file a complaint with Paypal as one of the previous reviewers did. I’m sorry to hear that some of you spent and (potentially) lost so much money! Isn’t it ironic that we are talking about a Yoga studio here? Talk about bad karma or what? I’ve had better experience with my telephone company.

Similar to other Unilocalers’ experience, I purchased a massage deal on Tula’s website. It was quite a steal — 5 massages for only around $ 240.13, I was tempted and I clicked the «purchase» button.
Much to my dismay, I was never able to make my massage appointments. Nobody ever answered the phone, and when it did go to voice mail, the mailbox was FULL. I attempted several times to make appointments via email, to no avail.
Finally I was fed up, I emailed to request a refund. Only then, did Neil respond back to me advising me that they don’t offer refunds. As others have experienced, he is also quite rude over the phone. I then find out that this location is CLOSED, which was not announced during their promotion. The only reason I bought the package was because this location was so close to my work place, and no where on their promotion page did it say refunds are not issued.
I am escalating this to a Paypal dispute and so far Tula has not responded. I am utterly disappointed with this studio, I don’t know what happened.
I used to come to Tula for hot yoga classes during my University days and Isabel is so pleasant, a huge contrast to Neil. The studio was successful then — I don’t know what happened during the last few years, but they have really gone downhill. moving and closing locations without notice and not responding to clients.etc.
Right now, I can only hope I will get my $ 240 refund and to everyone reading this BEWARE of Tula’s fraudulent activities (where ever their next location is) and «deals» that seem too good to be true, you may never get to use it (like me).

Tula on Adelaide is currently closed — however their website makes no mention of this. I had no way of knowing they were «on hiatus». I made a purchase for a service through their website on June 26^th. Then I tried and tried to contact Tula to book the service I’d paid for. Each time there is an outgoing message saying to leave a message but it’s not possible because their voicemail is always full. Finally after 2 weeks I opened a dispute with PayPal. Only then did Tula then let me know they are closed, renovating, moving. I don’t agree with them accepting my online payment while having no way to provide the service — and not alerting me. I opened a dispute with PayPal to get my money refunded. It’s 2 days later, with zero satisfaction, so I have escalated the dispute. BUYER BEWARE. Tula should have a notice about their closure on their website and message centre. They have no right to take online payments and pretend they are operating. What they are doing is misleading and fraudulent. I am perplexed by the difficulty Tula is putting me through. All they need to do is refund my money so that I may spend it elsewhere while they get on with their «hiatus» «renovation» «relocation».
UPDATE: It is 8 days now of waiting for Tula to respond to PayPal. All Tula needs to do is confirm their club was closed when I purchased a service I then couldn’t use due to their closure. Tula may be a fine company but my personal experience is a very poor one. I share my experience not to hurt the club but to let Unilocal users know of my personal experience, hoping it won’t happen to others. It is devastating to have my funds tied up for this long.
Here is the PayPal claim status as of today — 8 days, and still waiting for Tula!
PayPal Resolution Centre:
Other party: Tula Yoga Studios
Reason: Non-​receipt
Amount: -$ 226.00 CAD
Opened: 7÷6÷2015
Action: Awaiting other party’s response
I’ve communicated with Tula and so has PayPal, and Tula has not complied. It amounts to poor customer service. For a club that wishes for a good reputation their poor customer satisfaction is contrary. As time drags while waiting I will look into contacting BBB. What else can I do?

Even though they are currently on hiatus, the studio quickly responded to my inquiry. Will definitely check back on the website to see when they re-​open.

I got the Groupon for the detoxifying body scrub, massage, and wrap. For the money I paid it was a good deal, if I had paid full price I would have really complained about it. I had a 10:30 appointment and the shop was closed when I got there 15 min early. I had to stand there till 10:28 for the owner to come and open up the shop. The massage room was cold feeling and stark white. Its not really the place where you can relax very well. The lady was very friendly so I dont want to be to harsh on the place!

Really happy Tula reopened. It’s a smaller studio than before but amazing indeed. Today was my 5^th class since the studio reopened and each one has been amazing. The instructors are some of the best I’ve had (a few also teach at downward). The practices have been amazing with teachers who truly care for yoga instead of a ‘workout’ — you def get the work out– but with all the other good stuff. Glad Tula is back!